Städtereisen Surroj

We just spent two nights at the Marriott. The staff was overall very friendly, especially at the front desk and the M Lounge. We really enjoyed the M Lounge, which was very nice and with excellent service. The room itself was not very good at all. The air con did not work properly and the water from the shower comes out, the room itself was very cramped (it was a King M Club room) and even the space for the suitcase could not be used, because it only fits a small one. The breakfast at Terra was average and the service not really good, because there were just too few staff handling the drinks orders. One aspect the hotel really needs to take care of is the taxi transfer to the airport. When we checked in, we were told the hotel would be able to order a fixed rate cab with card payment. When we checked out we ordered a taxi through the front desk and were reassured by staff that it was a fixed rate at 1500 ALL and card payment. The Merr Taxi (that was the company - DO NOT use them) was not fixed, we were charged 2500 ALL via meter and the driver was really rude when we asked to pay by card - even though we had agreed everything in advance. It is really a matter of principal here and the hotel needs to work with a reliable taxi company. It was really a nuisance, since we had been reassured twice by the hotel and then to find out that nothing was as had been agreed. This was the one negative experience we had during our time in Albania. Otherwise we experienced kindness and hosp