Hôtel près de Swiss Garden, Biggleswade, Biggleswade

« Lovely Hotel with restaurant. Breakfast was very nice using good quality ingredients. I particulalry enjoyed the bacon. The restaurant was also very good for meals. Location was convenient for the centre of Stevenage. Staff were helpful and attentive. »

« The room we had was spacious, clean and comfortable. Well maintained and easily accessible to the transport and the local town. The staff in particular were very friendly and helpful, going out of their way to assist us and ensure that our stay was memorable. The breakfast was also really good. »

« Check in was the worst customer experience I have seen in many years. I arrived in front of the welcome desk, the lady was busy on her computer, she did not greet me, kept eyes on her screen for a few minutes. Another customer was waiting with me being totally ignored too and not being greeted too. Then the front desk lady looked at me and only asked “what’s the name ?” No “hello” no “sorry for the wait” no “how was your day today” only “what’s the name !” Clearly this person has not been...

« Lovely property in lush surroundings. Wonderful big bath in the room was an absolute godsend during heatwave (36 degrees plus). »

« Endroit charmant. Au milieu de la campagne anglaise. Notre chambre était tout en haut il n’y avait pas de pression à la douche idem pour les toilettes, pas d’eau.. Tout l’endroit est désuet mais on est transportés dans un autre temps! Petit déjeuner copieux très british. A 5mn de la gare en taxi. »

« Nice place to recover during a business trip. Rooms are nice and confortable. Good choice of beer and food in the pub below. Very good breakfast! »

« Disappointing. On arrival to the room, there was a distinct musty smell. Not pleasant and still present after opening the windows. No WiFi in the room. Breakfast was almost non existent. For a pub/hotel that promotes its food service and quality, a couple of boxes of cereal and a few miniature pastries was not what was expected or advised. A cooked choice would be expected (and was advertised) »

« The hotel overall is excellent, clean and the decor is beautiful. However, there are two minor issues that hold it back. Firstly, not being able to change the temperature in the room was a problem for me, as it was too hot on both nights I stayed in the room. Secondly, I do not know what was going on in the restaurant on Saturday night but it was chaos. There were three tables around me, and myself, and all four orders were wrong. It also seemed a little like some serving staff were trying...

« The property is well located with multi storey car park nearby and the river views very welcoming. Check in late at night was a bit hap hazard, mainly due to process changes but when we really wanted to get to bed it was a bit delayed. The bed was comfy, shower very good and over all very comfortable. »

« The place is efficient and quiet. Easily seen and recognizable. We did get a refund immediately, but was double charged when checking in even though I pre-cooked months before on Expedia. »