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Bewertungen von Leura Gardens Resort

2.5 out of 5
Leura Gardens Resort
20-28 Fitzroy St, Leura, NSW

Bewertungen

8.6

Hervorragend

79 von insgesamt 149 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
43 von insgesamt 149 Gästebewertungen haben eine Bewertung von 8 - Gut" "
18 von insgesamt 149 Gästebewertungen haben eine Bewertung von 6 - Okay" "
5 von insgesamt 149 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 von insgesamt 149 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.8/10

Sauberkeit

9.0/10

Personal & Service

8.2/10

Ausstattung

8.4/10

Zustand der Unterkunft

8.4/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Evert

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Easy after hours (5pm) check-in and early check-out. I assume prices were hiked up due to the UTMB event in Katoomba, but still the room we got for $667/night was definitely not worth that kind of money.
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Alan

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
A bit overpriced for what feels a bit like an upmarket motel rather than a hotel. Rooms, service, breakfast all excellent - would have been excellent all round at about $100/night less than what we paid.
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Michael

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly helpful staff. Lovely big rooms. Modernised. Great shower. Easy access for cliff top walks! Good continental breakfast too!
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Kathleen

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Stunning gardens and great property, nice common areas. Good breakfasts. Free laundry faciities.
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Jie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff are so friendly, room are so clean with the balcony, lovely garden, a lot parking space, and the continental breakfast are amazing !
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Robert am 7. Mai 2024
Thank you, Jie!Your time and review are important to us. This will enable us to maintain and even elevate our standards.The Leura Gardens Resort team

8/10 – Gut

Jodie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Melinda

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean. Everything you need in the room. Modern. Great hot shower. Lovely grounds. The included in the price continental breakfast was all we needed for a great start to the day.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Robert am 7. Mai 2024
Thank you, Melinda!Your feedback helps us to better understand the needs of all our guests.The Leura Gardens Resort team

6/10 – Okay

Martin Quang

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
so so
Aufenthalt von 2 Nächten im April 2024
Antwort von Robert am 7. Mai 2024
Dear Martin,Thank you for your feedback and would love to hear further details.The Leura Gardens Resort team

8/10 – Gut

Anyhony

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Basic breakfast. We were expecting more at breakfast. No staff to be found at breakfast facility.
Aufenthalt von 1 Nacht im April 2024
Antwort von Robert am 29. Apr. 2024
Thank you for your feedback, Anyhony.We have continental breakfast included in the room rate and a la carte breakfast on the day. We strive to better our service and we value your time letting us know.The Leura Gardens Resort

10/10 – Hervorragend

Cheryl Ann

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Helpful staff team. Good simole continental Motel- stylr breakfast, with yogurt.
Aufenthalt von 1 Nacht im April 2024
Antwort von Robert am 29. Apr. 2024
Good day, Cheryl!Thank you for your time and appreciate your feedback.The Leura Gardens Resort

4/10 – Schlecht

Zongbai

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Three bottles in the bathroom, only shampoo is available. Body wash and hair conditioner bottles were all empty.
Aufenthalt von 1 Nacht im April 2024
Antwort von Robert am 29. Apr. 2024
Dear Zongbai,I am very sorry about your experience and please note that this may be an isolated case and we apologise for the oversight.The Leura Gardens Resort

8/10 – Gut

Jennifer

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Was there with my 4 year old granddaughters and their parents and they loved the cubby and the games room. The grounds are spacious and well cared for. They had a double room with their parents which was very convenient. The breakfast was plentiful and served in a lovely room
Aufenthalt von 2 Nächten im April 2024
Antwort von Robert am 7. Mai 2024
Dear Jennifer,We are happy to hear that you enjoyed your stay with us and we look forward to seeing you again.The Leura Gardens Resort team

8/10 – Gut

Tara

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We loved that the family room actually had two separate rooms. The rooms are lovely and dark with the blockout curtains and no noticeable road noise. The surrounding gardens and cubby house were a lovely addition to the venue. Ample continental breakfast options however during the school holidays it does get busy so the limited tables fill up around 8am.
Aufenthalt von 2 Nächten im April 2024
Antwort von Robert am 7. Mai 2024
Dear Tara,We appreciate your feedback, and we agree about the challenges we face when everyone decides to come at once for breakfast which we unfortunately have any control over, but we will think of a better way to address this matter.The Leura Gardens Resort team

6/10 – Okay

Alyse

Mit dem Partner gereist
Gut: Personal & Service
THe office is NOT open after hours and since our magnetized key stopped working that was an issue.
Aufenthalt von 1 Nacht im April 2024
Antwort von Robert am 7. Mai 2024
Dear Alyse,We are very sorry to hear about your key and we always inform all our guests about pour opening hours. I do hope that you keys were rectified immediately during yoiur stay.Thank you for your feedback.The Leura Gardens Resort team

10/10 – Hervorragend

Amit, Highlands Ranch

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location and facility.
Aufenthalt von 2 Nächten im April 2024
Antwort von Robert am 7. Mai 2024
Dear Amit,We are delighted to hear you enjoyed your stay with us.The Leura Gardens Resort team

8/10 – Gut

Erez

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Even though you offer "Free Breakfast" They still charge for hot breakfast? Screen door to Balcony get "Stuck" I Paid extra for Balcony, But after I went in, having coffee on Balcony 3pm Gardener come and blow leaves around, Dusty and Smelly
Aufenthalt von 1 Nacht im April 2024
Antwort von Robert am 7. Mai 2024
Dear Erez,Thank you for your time. All rooms booked include continental breakfast which is advertised on our website, and a la carte for any hot breakfast is an additional option for any of our in-house guests.We pride ourselves with our manicured gardens and we are sorry to hear that you were disturb by our gardener. We will be more cautious when our guests are enjoying themselves in the balcony and will immediately cease any maintenance needed when possible.The Leura Gardens Resort team

6/10 – Okay

Kerrin

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Personal & Service
Our room was run down. The continental breakfast and staff in dining room lovely. Very good selection.
Aufenthalt von 2 Nächten im April 2024
Antwort von Robert am 7. Mai 2024
Dear Kerrin,We are sorry to hear that you find your not to your satisfaction.Please feel free to get in touch with us directly for your future booking so we can further assist you.The Leura Gardens Resort team

10/10 – Hervorragend

Marcus, South Turramurra

Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

Steffie

Aufenthalt von 2 Nächten im März 2024

10/10 – Hervorragend

Adrian

Aufenthalt von 2 Nächten im März 2024

10/10 – Hervorragend

Claire

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great accommodation for the price.
Aufenthalt von 2 Nächten im März 2024
Antwort von Robert am 7. Apr. 2024
Thank you for your feedback, Claire!Looking forward to welcoming you back at the Leura Gardens Resort

10/10 – Hervorragend

chantelle

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Rachael

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Comfortable rooms and an excellent continental breakfast.
Aufenthalt von 1 Nacht im März 2024
Antwort von Robert am 7. Mai 2024
Thank you, Rachel!We strive to better our services to all our guests.The Leura Gardens Resort team

10/10 – Hervorragend

Nikolaus

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved this place. Efficient and helpful staff. Genuinely made you feel welcome which might sound an odd thing to say but all too often its not that way in our experience. The bed was very comfortable (great sleep) and the unit was fresh, clean and neat. Leura Gardens Resort is now our go to place when we visit the area. We have already started to recommend it to friends.
Aufenthalt von 1 Nacht im März 2024
Antwort von Robert am 25. März 2024
Dear Nikolaus,Thank you for your time and leaving a wonderful review. We are delighted to hear that you enjoyed your stay with us.Looking forward to welcoming you back in the not-so-distant future.The Leura Gardens Resort

8/10 – Gut

Priscila

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The biggest problem was the mattress too soft. They could advise somewhere about this. Me and my partner have back problems and it was a long and painfully night. The reception closes at 5pm and we couldn't ask for change room.
Aufenthalt von 1 Nacht im März 2024
Antwort von Rob am 22. März 2024
Thank you, Priscilla!We are sorry to hear that you had to endure the pain during your stay. We appreciate your feedback to help us better our service.The Leura Gardens Resort

10/10 – Hervorragend

Samantha, Willoughby

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very spacious and clean room. Bed was really comfy. Very quiet - hotel was fully booked and didn't hear any if the other guests.will certainly be back.
Aufenthalt von 1 Nacht im März 2024
Antwort von Rob am 22. März 2024
Thank you, Samantha!We look forward to seeing you.The Leura Gardens Resort

8/10 – Gut

Clive

Gut: Sauberkeit
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

fai pond

Aufenthalt von 1 Nacht im März 2024

6/10 – Okay

Michelle

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2024

10/10 – Hervorragend

Lauren

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Rob am 22. März 2024
Thank you for your time, Lauren!We hope to welcome you back again in the not-so-distant future.The Leura Gardens Resort

8/10 – Gut

Jose

Mit der Familie gereist
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Cara am 14. Feb. 2024
Dear Jose,Thank you for your review. We are pleased to know that you enjoyed your stay with us and look forward to seeing you again soon at Leura Gardens Resort.Regards,Leura Gardens Resort team

4/10 – Schlecht

Lee

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Cara am 14. Feb. 2024
Dear Lee,Thank you for your review. Regards,Leura Gardens Resort team

6/10 – Okay

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Personal & Service
Safe not working, quite dated, toilet not flushing well
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Cara am 14. Feb. 2024
Hello,Thank you for taking the time to leave us a review. We have reviewed your feedback with our housekeeping and maintenance teams, thank you giving us the opportunity to review our performance and improve. Regards, Leura Gardens Resort team

10/10 – Hervorragend

Kylie, Baulkham Hills

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Lovely place for a weekend away. Close to the trails. Quiet. Breakfast and restaurant looks out over the gardens. Dinner menu was a little disappointing. Staff were very helpful and accommodating. Pool was lovely in the hot weather.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Cara am 14. Feb. 2024
Dear Kylie,We very much appreciate your comments regarding your stay at Leura Gardens Resort.We are glad that you enjoyed our beautiful location but disappointed to hear that the restaurant offerings could have been better. We will review your feedback with our food and beverage team.Once again, we appreciate you taking the time to share your experience, giving us the opportunity to review our performance and improve. Regards, Leura Gardens Resort team

8/10 – Gut

David

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Cara am 14. Feb. 2024
Dear David,Thank you for your review. We look forward to seeing you again soon at Leura Gardens Resort.Regards,Leura Gardens Resort team

10/10 – Hervorragend

Simone

Mit Haustieren gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great place, beautiful garden and pool area and it’s also pet friendly. Would have been perfect if the tv had access to Netflix or any sort of entertainment, which is available only if you have an android. Other than that, very happy
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Cara am 29. Jan. 2024
Dear Simone, We very much appreciate your comments regarding your stay at Leura Gardens Resort. It is always a pleasure to receive positive feedback and we will share it with the team.The tv should certainly have allowed access to streaming services, we will have our maintenance team look into this and appreciate you bringing our attention to the issue.Looking forward to welcoming you back soon.Regards,Leura Gardens Resort team

8/10 – Gut

Dalfin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Cara am 29. Jan. 2024
Dear Delfin,Thank you for your review. We are pleased to hear that you enjoyed your stay with us and look forward to seeing you again soon at Leura Gardens Resort.Regards,Leura Gardens Resort team

10/10 – Hervorragend

Dianne

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Cara am 29. Jan. 2024
Dear Dianne,Thank you for your review. We are pleased to hear that you enjoyed your stay with us and look forward to seeing you again soon at Leura Gardens Resort.Regards,Leura Gardens Resort team

10/10 – Hervorragend

Marian

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Cara am 29. Jan. 2024
Dear Marian,Thank you for your review. We look forward to seeing you again soon at Leura Gardens Resort.Regards,Leura Gardens Resort team

10/10 – Hervorragend

Keshav

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Cara am 29. Jan. 2024
Dear Keshav,Thank you for your review. We look forward to seeing you again soon at Leura Gardens Resort.Regards,Leura Gardens Resort team

6/10 – Okay

Christophe

Gut: Personal & Service
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Cara am 29. Jan. 2024
Dear Christophe,Thank you for your review. Regards,Leura Gardens Resort team

8/10 – Gut

Genevieve

Gut: Sauberkeit
Pretty location.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Cara am 29. Jan. 2024
Dear Genevieve,Thank you for your review. We look forward to seeing you again soon at Leura Gardens Resort.Regards,Leura Gardens Resort team

10/10 – Hervorragend

Renee

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Cara am 29. Jan. 2024
Dear Renee,Thank you for your review. We look forward to seeing you again soon at Leura Gardens Resort.Regards,Leura Gardens Resort team

6/10 – Okay

Chee

Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Cara am 29. Jan. 2024
Dear Chee,Thank you for your review. Regards,Leura Gardens Resort team

10/10 – Hervorragend

manojkumar

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very nice and clean room. Complimentary breakfast was very good. Staff too was helpful.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Cara am 29. Jan. 2024
Dear Manojkumar, We very much appreciate your comments regarding your stay at Leura Gardens Resort. We are glad that you found your stay with us comfortable. Regards, Leura Gardens Resort team

10/10 – Hervorragend

Isabelle

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Beautiful place to stay and at the reception, Cara was very helpful and friendly. Will definitely book again in the future.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Cara am 29. Jan. 2024
Dear Isabelle, We very much appreciate your comments regarding your stay at Leura Gardens Resort. It is always a pleasure to receive positive feedback and we will share it with the team.If you come to stay with us again, perhaps consider our Pool View Rooms, these room are very recently renovated.Looking forward to welcoming you back soon.Regards,Leura Gardens Resort team

4/10 – Schlecht

Jack

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Location was great however rooms were outdated. Unfortunately the property photos were not accurate for the family room we booked. Bathrooms were not cleaned when we checked in with hair around the toilet. Shower water pressure was so low. The bed was uncomfortable. Overall a disappointing stay.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Cara am 29. Jan. 2024
Dear Jack,We very much appreciate your comments regarding your stay at Leura Gardens Resort.We are glad that you found enjoyed the location but we were very disappointed to read of the presentation of your room, we will immediately review the feedback with our housekeeping and maintenance teams. We strive to continuously improve and will use this feedback to review the quality of our services.Once again, we appreciate you taking the time to share your experience, giving us the opportunity to review our performance and improve. Kind regards, Leura Gardens Resort team

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lovely place to stay.
The hotel/motel is in a lovely location with nice grounds, a swimming pool and breakfast included. We booked late for a 2-night stay just after Christmas and it was full to capacity and the housekeeping staff were under-staffed so Cara and Ariana (manager and receptionist) were working flat out - including making up rooms as well as in the breakfast room.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Cara am 14. Feb. 2024
Hello, We very much appreciate your comments regarding your stay at Leura Gardens Resort. It is always a pleasure to receive positive feedback and we will share it with the team.If you come to stay with us again, perhaps consider our Pool View Rooms, these room are very recently renovated.Looking forward to welcoming you back soon.Regards,Leura Gardens Resort team

2/10 – Ungenügend

Usha

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Cara am 5. Jan. 2024
Dear Usha,We very much appreciate your review regarding your stay at Leura Gardens Resort, although can see you had cancelled your stay.Once again, we appreciate you taking the time to share your review.Kind regards, Leura Gardens Resort team

8/10 – Gut

Jeremy

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Cara am 6. Jan. 2024
Dear Jeremy,Thank you for your review. We are pleased that you enjoyed your stay with us and look forward to seeing you again soon at Leura Gardens Resort.Regards,Leura Gardens Resort team