Au cours du processus de réservation en ligne, il est indiqué à plusieurs reprises: "L'alcool n'est pas autorisé sur cette propriété". Lorsque nous envoyons un e-mail de confirmation, nous déclarons également: "Les conteneurs d'alcool et de verre ne sont pas autorisés dans le complexe." Je vous présente mes excuses pour le désagrément que vous avez subi, mais nous soulignons toutefois l’importance de notre politique anti-alcool extérieure, sous de nombreuses formes, y compris verbalement et visuellement (avec des panneaux) au moment de l’enregistrement. Nous demandons et suggérons à tout le monde de lire nos politiques avant d'entrer dans notre propriété.

If you can take a moment to let us know the reason for the 1out of 5 rating we would greatly appreciate it.

Thank you for your review John. We appreciate it! Looking forward to your next visit.

Thank you so much - that's a compliment indeed! We look forward to your next visit. :-)

Thank you so much for your review, John. We really appreciate it! We look forward to your next visit!

Thank you for your review, James. We appreciate it and look forward to your next visit!

Thank you so much for your review. We look forward to your next visit.

Hi Shallon. Thank you for your review. We look forward to your next visit.

Thank you so much for your review. We look forward to your next visit!

We're sorry you were disappointed with your stay.

Thank you so much for your review, Mark! We look forward to your next visit.

Thank you for your review.

Hi James. Sorry for the delay but we wanted to thank you for your review.

Hi Craig. Sorry for the delay but wanted to thank you for your review.

Thank you so much for your review, Sean. We really appreciate it and look forward to your next visit!

We're sorry for the confusion, William. Expedia only allows one resort rate to be listed - and we have several based on who is booking and the days of the week of your visit. The resort fees are explained in detail in the Confirmation Emails sent through Expedia.

Thank you for your review. We’ll consider adjusting our check out time. Glad you enjoyed your time with us and hope to see you again soon.

Thank you for your review! We look forward to your next visit!

We're sorry your stay didn't meet your expectations. Please let us know the room number where you stayed so we can check the water pressure since we didn't have any complaints at the front desk during your visit. Thank you.

Thank you so much for your review, Charles! We look forward to your next visit!

Thank you for your review. Sorry to hear you weren’t impressed with the club. We’re always trying to upgrade the experience for the variety of guests who enjoy the resort. Hopefully you’ll try us again.

Thank you so much for your review, Tina. We look forward to your next visit!

Thank you so much for your review, Dominic. We look forward to your next visit.

Thank you for your review. We will share it with staff to help improve our guest experience.

We're sorry to hear you weren't satisfied with your stay with us. We will share your input with housekeeping and management.

Thank you so much for your review! We look forward to your next visit!

Thank you for your review.

Thank you for your review.

Thank you so much for your review! We look forward to your next visit!

Thank you for your review! So glad you enjoyed your stay and we hope to see you again.

Thank you for your review. Rooms can be requested away from the bar given enough notice. We hope you’ll try us again.

Thank you so much for your review. We look forward to your next visit!

We’re sorry you were unaware of resort fees which are charged for all guests.

Thank you for your review! We look forward to your next visit!

Thank you so much for your review! We look forward to welcoming you back on your next visit!!

Thank you so much for your review, Bryan! We hope to see you again soon!

Thank you for your review, Carlos. This is a 33-year-old hotel and some amenities found at other hotels just aren't possible to add to the property. We have added upgrades including new mattresses, mini-fridges and microwaves. Other upgrades are planned. We hope you give us another try.

Thank you so much for your review, James. We're delayed in thanking you because a bunch of reviews just popped up. We hope to see you again soon!

We're sorry you felt you were overcharged. The price listed on Expedia includes the hotel charge plus our resort fee.

Hello Michael,I am sorry to hear that you might have misunderstood our hotel policies. Anyone staying in one of our hotel rooms is allowed to bring in outside beverage and food into their room with the exception of glass products and outside alcohol. Our kitchen staff works very hard to serve the amount of orders we get for food and unfortunately sometimes there is a mix up, I'm very sorry that this happened to you.

Thank you for your review, Neile. This response is so tardy because we just had a bunch of reviews pop up. We hope to see you again soon!

Thank you for your review, Todd. Our thanks is so tardy because we are just seeing a bunch of reviews pop up. We hope to see you again soon!

Thank you for your review.

Thank you for your review! We look forward to your next visit!

Thank you so much for your review. We look forward to seeing you at your next visit.

Thank you for your review. Our upgrades are ongoing. We hope to see you for a future visit.

Thank you so much for your review! We look forward to your next visit!

Thank you so much for your review. We are meeting today with a local baker who will be providing baked goods for guests, as well as fresh bread for the resort. Our options currently are packaged muffins.