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Bewertungen von Hotel Don Fernando de Taos, Tapestry Collection by Hilton

3.5 out of 5
Hotel Don Fernando de Taos, Tapestry Collection by Hilton
1005 Paseo Del Pueblo Sur, Taos, NM

Bewertungen

8.6

Hervorragend

540 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
264 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 8 - Gut" "
106 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 6 - Okay" "
51 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
40 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.8/10

Sauberkeit

8.6/10

Personal & Service

8.0/10

Ausstattung

8.6/10

Zustand der Unterkunft

8.4/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Alexander

Aufenthalt von 1 Nacht im September 2023

10/10 – Hervorragend

LUANN

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Helpful stafff
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Martin

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Check-in was quick and effortless. Staff was very friendly, helpful and professional.
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Sean

Mit einer Gruppe gereist
Needs a coat of paint
Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

Phyllis

Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

Kaylyn

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024

4/10 – Schlecht

Linda

Mit der Familie gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Room is clean but rundown. Needs a complete refurbishment. Room is dark, not enough light to work by. Ice machines not functioning. No amenities in the room. Paid for included breakfast and had to argue with the front desk until they were able to verify, making it unpleasant.
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Jerry

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Liked the setup of the property
Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

Angela

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024

8/10 – Gut

Clarissa, Loveland

Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Older and needs updated
Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

Gary

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful lobby
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Jim

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The young lady that checked me in was super accommodating and as pleasant as she could be. Really gave a great impression.
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Joe

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Fam near
Aufenthalt von 2 Nächten im März 2024

10/10 – Hervorragend

Richard

Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

Pat

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent property. Rooms were wonderful but that lobby and bar… well, they were above and beyond. It was like walking through an art museum. Beautifully decorated. Highly recommend.
Aufenthalt von 1 Nacht im April 2024

6/10 – Okay

Jignesh

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Few choices for ood
Aufenthalt von 3 Nächten im März 2024

10/10 – Hervorragend

Mark, Hartland

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice place, stayed here for 1 night before rental was available. Decent restaurant and bar
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Dharmesh

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von FD am 30. März 2024
Thank you for your review!

8/10 – Gut

Meagan

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Susie went above and beyond bringing my family down free pillows (we’re all allergic). I forgot to request this when booking and they were out at check-in. She actually went to the store, bought pillows and brought them to our room!!!
Aufenthalt von 3 Nächten im März 2024
Antwort von FD am 30. März 2024
Thank you for your response!

2/10 – Ungenügend

Kin

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We got into town at 8pm and were told by hotel staff the only item available for dinner at their restaurant was nachos. The room is dirty and outdated. The room smelled and the bathroom was disgusting. The sink and faucet looked updated while the bathtub was not. The counter/sink had hair on it. The bathtub looked brown (looked like originally white). It had mold all around it where the bath caulk was. The bathroom did not have a fan. The beds were dirty. I woke up with bug bites. My husband also said he was itchy. The HVAC was very loud. It was a cold night. The heater was incredibly loud every time it kicked on. It made it impossible to get sleep as we were awaken nonstop when it kicked on. The hotel is old with thin walls. I heard footsteps all night and after 6am, it was nonstop. The shower was so loud from neighboring rooms. You can hear all the plumbing from next door. We got breakfast with our hotel stay. I confirmed with the hotel staff. We waited to be seated even though they were not busy at all. The waitress asked us to wait while she slowly bused a table. There were tons of available tables and she could have easily sat us first. There were two waitresses working and it was not busy. We waited a long time to get our order taken. Waited 40 minutes to get breakfast and then got cold food. It was gross and we didn’t eat it. The staff who confirmed we got breakfast with our stay charged us for the breakfast. She didn’t tell me. I had to ask. Horrible hotel!!!

2/10 – Ungenügend

Loni

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
The restaurant ran out of food. Literally everything. We were told you have to leave we have nothing left.
Aufenthalt von 3 Nächten im März 2024
Antwort von Front Desk am 12. März 2024
Greetings Loni, we apologize for the lack of preparation on our end. We will definitely look into this matter and see where we can make corrections in the future. We appreciate you taking the time to leave a review.

8/10 – Gut

connie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice lobby and restaurant. Oddly designed shower with scalding or freezing water. Furniture older and soiled. Quiet and spacious.
Aufenthalt von 1 Nacht im März 2024
Antwort von Renee am 3. März 2024
thank you for your review we hope to see you again

8/10 – Gut

Pascal

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Renee am 22. Feb. 2024
We appreciate your business and your feed back

10/10 – Hervorragend

Gary, Rio Rancho

Aufenthalt von 1 Nacht im Februar 2024
Antwort von FD am 30. März 2024
Thank you for your review!

6/10 – Okay

Maria Imelda

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Renee am 13. Feb. 2024
Thank you for staying with us!

10/10 – Hervorragend

Diane

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property was comfortable and charming. The artwork and furnishings added to my appreciation. My checkin was easy, and staff was friendly and helpful. Having an indoor pool was a big plus for me. The room was spacious, with everything I needed.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Front Desk Agent am 1. Feb. 2024
Thank you for your wonderful review. We hope to welcome you again!

10/10 – Hervorragend

Nicole

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Front Desk Agent am 1. Feb. 2024
Thank you for a wonderful rating! We hope you will venture to beautiful Taos, NM and our hotel becomes your home away from home.

6/10 – Okay

Erika

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Ausstattung
The restroom was not properly cleaned when I checked in. Found hair in the bathroom floor and tub. I stayed there 3 nights and I wanted clean towels and toilet paper. But, when I called around 4:00pm , they said that I had to wait until the next day because the housekeeper was already off work and they didn’t come in until 9:00am. I would think they had a storage room with these items. The lobby receptionist gave me an impression that she didn’t want to help or be bothered. The restaurant food was not good. I ordered chicken fingers for my daughter and they were not fully cooked. But Taos has a lot of good restaurants not to far from the hotel. So we knew to eat out and not at the hotel.
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Renee am 18. Jan. 2024
The experience you described is not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in an effort to prevent these issues from occurring in the future. Please let me know the best contact number and time to reach you I look forward to speaking with you in order to restore your confidence in the Hotel Don Fernando de Taos.

2/10 – Ungenügend

Brian

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Januar 2024
Antwort von Renee am 18. Jan. 2024
The experience you described is not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in an effort to prevent these issues from occurring in the future. Please let me know the best contact number and time to reach you. I look forward to speaking with you in order to restore your confidence in the Hotel Don Fernando de Taos.

8/10 – Gut

Dana

Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Renee am 12. Jan. 2024
thank you for the stars we appreciate it

10/10 – Hervorragend

Rhonda

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Renee am 12. Jan. 2024
Thank you for the stars were glad you enjoyed your stay

8/10 – Gut

Fred

Extensive use of salt during snow days made the rooms very messy and unsightly.
Aufenthalt von 5 Nächten im Januar 2024
Antwort von Renee am 12. Jan. 2024
Thank you for your review we are working on improving and all feed back is welcomed

6/10 – Okay

Hazel

Mit der Familie gereist
Gut: Personal & Service und Komfort des Zimmers
Aufenthalt von 5 Nächten im Januar 2024
Antwort von Renee am 12. Jan. 2024
Thank you for the stars we glad you enjoyed stay

8/10 – Gut

Angela

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The king bed suite was small for four. The king bed was a good nite sleep. The sofa bed was not a good quality bed nor was the couch. Minimal necessities provided. Room was clean and warm. Other than the annoyance of noisy neighbors it’s a typical motel set up. It wasn’t terrible but it wasn’t excellent.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Renee am 12. Jan. 2024
Thank you for your review and are glad you enjoyed your stay with us

8/10 – Gut

Rebecca

Mit Haustieren gereist, Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The facility itself was good. We appreciated the pet friendly policy and the larger room size. However, when our toilet clogged, we went to the office and asked for a plunger. They said they would have to “find their maintenance guy” who never showed up so we ended up going to the Wal-Mart across the street to buy a plunger. We also asked for one more towel because the room had only three for a family of four. They never brought the towel so when we went back to the desk a second time to ask for the towel, a person disappeared as if going to look for one. They never came back so we pressed the other desk person wondering if we should keep standing there to wait or what? She said she would go check and magically came back with two towels and informed us that we were lucky to have gotten the last ones. Such weird “service”.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Renee am 12. Jan. 2024
Thank you for your review as we work to improve our guest experience and welcome all feedback

10/10 – Hervorragend

Henry

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Renee am 12. Jan. 2024
Thank you for the stars we glad you enjoyed stay

4/10 – Schlecht

Claudia, Miami

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Skip this hotel. In fact, skip Taos altogether. This place is dated with nothing to do. The entire area is dusty & dated. Rooms far from reception. No elevators. No housekeeping. The pool room has no heating & was frigid. The breakfast was the worst meal we had all trip at Palattes. Front desk staff really not very helpful, except Renee. Skip this place & head to Monte Sagrado if you must visit Taos.
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Renee am 12. Jan. 2024
Thank you for your review as we work to improve our guest experience and welcome all feedback

4/10 – Schlecht

Andreza

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Aufenthalt von 5 Nächten im Dezember 2023
Antwort von Renee am 12. Jan. 2024
Thank you for your review as we work to improve our guest experience and welcome all feedback

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great Location
Nice and clean rooms, location is great with good dining options nearby.
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Renee am 12. Jan. 2024
Thank you for your review and are glad you enjoyed your stay with us

10/10 – Hervorragend

Erick

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Renee am 12. Jan. 2024
Thank you for the stars we glad you enjoyed stay

10/10 – Hervorragend

Alexis

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Awesome service and accomodation.
We were welcome with warm smiles and great service by Dee the concierge. accomodation was excellent. were surely coming back to stay in your wonderful hotel.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Renee am 12. Jan. 2024
Thank you for the review we are gald you enjoyed your stay with us and hope to see you again

6/10 – Okay

Arun K

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Renee am 12. Jan. 2024
Thank you for your review as we work to improve our guest experience and welcome all feedback

10/10 – Hervorragend

Evelyn Montealegre, novato

Gut: Ausstattung
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Renee am 12. Jan. 2024
Thank you for the stars we glad you enjoyed stay

6/10 – Okay

Jack

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Renee am 12. Jan. 2024
Thank you for your review as we work to improve our guest experience and welcome all feedback

10/10 – Hervorragend

Casey

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Renee am 12. Jan. 2024
Thank you for the stars we glad you enjoyed stay

6/10 – Okay

CECELIA

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Renee am 12. Jan. 2024
Thank you for your review as we work to improve our guest experience and welcome all feedback

8/10 – Gut

Eddie

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Renee am 12. Jan. 2024
Thank you for the stars we glad you enjoyed stay

6/10 – Okay

David

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Antwort von Front Desk Agent am 7. Feb. 2024
Thank you for the wonderful review, we hope to welcome you again in the near future!

10/10 – Hervorragend

Diana

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The rooms were gorgeous! The price is a steal for both the room, location and service. The lady who checked us in recommended where we should eat and if it wasn't for her me and my boyfriend would not have gone to the gorge, earthships or come across the best tasting coffee drink we've ever had. Don't hesistate, book a stay here!!
Aufenthalt von 1 Nacht im November 2023
Antwort von Renee am 28. Nov. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Hotel Don Fernando de Taos Family as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 – Hervorragend

Henry

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean and attractive hotel. Nice staff.
Aufenthalt von 1 Nacht im November 2023
Antwort von Renee am 28. Nov. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Hotel Don Fernando de Taos Family as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.