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Bewertungen von Mercure Tbilisi Old Town

4 out of 5
Mercure Tbilisi Old Town
9 Vakhtang Gorgasali Street, Tbilisi

Bewertungen

9.4

Aussergewöhnlich

107 von insgesamt 150 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
37 von insgesamt 150 Gästebewertungen haben eine Bewertung von 8 - Gut" "
3 von insgesamt 150 Gästebewertungen haben eine Bewertung von 6 - Okay" "
2 von insgesamt 150 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
1 von insgesamt 150 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9.8/10

Sauberkeit

9.2/10

Personal & Service

9.0/10

Ausstattung

9.4/10

Zustand der Unterkunft

8.8/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Hanspeter

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hotel to be recommend
Great Location and very friendly & nice staff
Aufenthalt von 4 Nächten im April 2023
Antwort von Operations manager Olga Kudriachova am 24. Apr. 2023
Dear Hanspeter, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 – Hervorragend

Hanspeter

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Februar 2023
Antwort von Operations manager Olga Kudriachova am 13. Feb. 2023
Dear Hanspeter, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 – Hervorragend

Krzysztof

Aufenthalt von 1 Nacht im Dezember 2022
Antwort von Operations manager Olga Kudriachova am 20. Jan. 2023
Dear Krzysztof, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sehr schönes Hotel in toller Lage.
Tolles Hotel in schöner Lage mit tollem Service. Sehr zu empfehlen.
Aufenthalt von 5 Nächten im Oktober 2022
Antwort von Erdogan Sahin,GM am 2. Nov. 2022
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Erdogan SahinGeneral Manager

10/10 – Hervorragend

Andreas

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 7 Nächten im Juli 2022
Antwort von Erdogan Sahin,GM am 18. Juli 2022
Dear Andreas, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

10/10 – Hervorragend

Andreas

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 7 Nächten im Juli 2022
Antwort von Erdogan Sahin,GM am 18. Juli 2022
Dear Andreas, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

10/10 – Hervorragend

Alexander

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 3 Nächten im Mai 2022
Antwort von Olga Kudriachova Operations Manager am 17. Mai 2022
Dear Alexander, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 – Hervorragend

Perry

Geschäftlich gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Spacious rooms,excellent in-house restaurant and the sulfer baths are right next door!!!
Aufenthalt von 6 Nächten im April 2022
Antwort von Erdogan Sahin,GM am 10. Mai 2022
Dear Perry, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Erdogan Sahin GM

8/10 – Gut

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im April 2021
Antwort von Erdogan Sahin,GM am 12. Mai 2021
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

8/10 – Gut

Robby, Bingen

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Modernes Haus am Rande der Altstadt
Liegt wenige Schritte in die Altstadt und zu den Schwefelquellen . Sehr nettes junges Team Zimmer modern , gute Matrstze, Raindrop Dusche Nur die Klimaanlage ist laut und die akustische Isolierung zum Nachbarzimmer mäßig
Aufenthalt von 2 Nächten im April 2018
Antwort von Erdogan Sahin,GM am 1. Mai 2018
Dear Robby, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

10/10 – Hervorragend

Ralf

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Antwort von Erdogan Sahin GM am 24. Apr. 2017
Dear Mr.Ralf, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

10/10 – Hervorragend

Hüseyin, Istanbul

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Top Hotel in Tbilisi
A brand new Hotel, Great location, friendly stuff, all best
Antwort von General Manager am 9. Aug. 2016
Dear Huseyin Bey, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

10/10 – Hervorragend

Robert

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
fine hotel
Aufenthalt von 7 Nächten im April 2024
Antwort von Erdogan Sahin, General Manager am 9. Mai 2024
Dear Robert, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Erdogan Sahin, General Manager

8/10 – Gut

Ignacio

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
El hotel está en la zona antigua, no en el centro de la ciudad, pero con una parada de bus al lado ( el bus funciona estupendamente en Tiflis) Instalaciones más que correctas. La habitación individual en la que me quedé olía al principio un poco a tabaco. Desayuno bufé correcto, café de máquina de mezcla, no muy bueno. La atención es correcta. Yo llegué a las 6 de la mañana y fue imposible conseguir una habitación, así que tuve que buscarme otro hotel para dormir algo hasta las 15h. Tiene una terraza/bar/restaurante en la 6 planta, con vistas estupendas.
Aufenthalt von 3 Nächten im April 2024
Antwort von Erdogan Sahin, General Manager am 9. Mai 2024
Dear Ignacio, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Erdogan Sahin, General Manager

2/10 – Ungenügend

Zaid

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Water pressure is week in the bathroom sawna for men not for women together beds not comfortable
Aufenthalt von 1 Nacht im April 2024
Antwort von Erdogan Sahin, General Manager am 26. Apr. 2024
Dear Zaid,Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Erdogan SahinGeneral Manager

10/10 – Hervorragend

CHRISTIAN ALEJANDRO ALVAREZ

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wey nice hotel to stay in Tbilisi, centrally located with many restaurants around and main city attractions. Staff was very friendly.
Aufenthalt von 5 Nächten im März 2024
Antwort von Erdogan Sahin, GM am 4. Apr. 2024
Dear Christian, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Erdogan Sahin, General Manager

10/10 – Hervorragend

Niklas

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Operations manager Olga Kudriachova am 20. Feb. 2024
Dear Niklas, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

8/10 – Gut

Samil

Mit der Familie gereist
Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Udalar gayet geniş ve rahat personel oldukça ilgili otelin konumu çok iyi şehri yürüyerek gezmek isteyenler için mükemmel bir konuma sahip Biz metro yada otobüse daha binmeden neredeyse bütün şehri gezebildik. 5 gece konakladık akşam yemeğini hiç deneyimlemedik ancak kahvaltı güzeldi o da temizliği düzenli yapılmıyordu çarşafımız her gün değiştirilmedi, ancak telefonla durumu söylediğimizde hemen görevli gönderdiler genel olarak biz çok memnun kaldık tavsiye ederiz.
Aufenthalt von 5 Nächten im Januar 2024
Antwort von Operations manager Olga Kudriachova am 12. Feb. 2024
Dear Samil, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 – Hervorragend

Andrei

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Absolutely awesome place at all levels starting form the entry - Security, reception service is amazing, very welcoming, accommodating, yet highly professional (big thanks to Niko and others), the breakfast team, the food itself, bar tenders and sommelier, administrators (Dushka), room services and cleaning staff are amazing! Overall the level of standards is very high. We travel a lot both in Europe and in North America and we were very pleasantly surprised by the overall Hotel's amenities, the staff and services. They truly make you feel home. Definitely recommend with no hesitation! And if/when we come back to Tbilisi, we'll stay in Mercure.
Aufenthalt von 10 Nächten im Dezember 2023
Antwort von Operations manager Olga Kudriachova am 28. Dez. 2023
Dear Andrei, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 – Hervorragend

Yuliya

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely staff and hotel, very clean, with great restaurant!
Aufenthalt von 3 Nächten im November 2023
Antwort von Operations manager Olga Kudriachova am 2. Dez. 2023
Dear Yuliya, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 – Hervorragend

Erman fatih

Aufenthalt von 3 Nächten im November 2023
Antwort von Operations manager Olga Kudriachova am 20. Nov. 2023
Dear Erman Fatih, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 – Hervorragend

Arsen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff is simply amazing! They went above and beyond to accommodate our requests: rooms close to each other, some forgotten hygiene items, late checkout, etc. The breakfast buffet has good choices of regional food and has an authentic Georgian sweets and is presented in a very elegant way. Yes, I wish the rooms had some USB ports for more convenient charging and a bit more stability with the hot water temp in early mornings - something that seems to be a common problem in the region - but this is definitely the hotel I’ll choose for my next stay!
Aufenthalt von 1 Nacht im November 2023
Antwort von Erdogan Sahin,GM am 12. Nov. 2023
Dear Arsen, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

10/10 – Hervorragend

Durdona

Mit dem Partner gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was very nice hotel in Georgia
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Operations manager Olga Kudriachova am 24. Okt. 2023
Dear Durdona, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 – Hervorragend

Ahmad

Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Operations manager Olga Kudriachova am 7. Nov. 2023
Dear Ahmad, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

8/10 – Gut

Jahangir

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Tiflis/Tbilisi Visit
Hotel is good and located in a nice area. Had some issues with air conditioning system and coffee maker which tripped the fuse. Had to get the service guys to come and get the fuse on but was told not to use the coffee maker again!! Also, fire alarm in the middle of the night, 2 AM, caused chaos and had to evacuate the room 3 times before the alarm could be stopped. I think these are minor issues that can be fixed but needs the hotel management's help and attention
Aufenthalt von 2 Nächten im September 2023
Antwort von Operations manager Olga Kudriachova am 5. Okt. 2023
Dear Jahangir, Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Operations manager Olga Kudriachova

10/10 – Hervorragend

Freddie

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wonderful dtay! Great service and location. Staff was pleasant and very courteous. Definitely recommended!
Aufenthalt von 2 Nächten im September 2023
Antwort von Operations manager Olga Kudriachova am 25. Sept. 2023
Dear Freddie, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 – Hervorragend

Atsushi

Aufenthalt von 1 Nacht im September 2023
Antwort von Operations manager Olga Kudriachova am 18. Sept. 2023
Dear Atsushi, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 – Hervorragend

Sharon

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2023
Antwort von Erdogan Sahin,GM am 14. Sept. 2023
Dear Sharon, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Erdogan SahinGeneral Manager

10/10 – Hervorragend

A G

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2023
Antwort von Operations manager Olga Kudriachova am 21. Aug. 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 – Hervorragend

Meftuni

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Operations manager Olga Kudriachova am 24. Juli 2023
Dear Meftuni, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 – Hervorragend

Sangyun

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good Experrience
The hoteliers were very friendly and the room was clean. If I visit Tbilisi again, I will book this hotel again. One regret is that the cost of the ride from the airport to the hotel was a bit expensive at US$40. Taking Bolt Taxi, you can get there for less than US$10. I stayed at this hotel for a total of 4 nights, the first 3 nights were in a Privilege Room and the remaining 1 night was in a Double Room. The Privilege Room costs an extra $20 per night, but the next time we use it, we will use the Privilege Room. The Privilege Room is spacious and has a great view.
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Operations manager Olga Kudriachova am 19. Juli 2023
Dear Sangyun, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 – Hervorragend

Jeremy

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Juni 2023
Antwort von Operations manager Olga Kudriachova am 6. Juli 2023
Dear Jeremy, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 – Hervorragend

Haik

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent
Aufenthalt von 2 Nächten im Juni 2023
Antwort von Erdogan Sahin,GM am 29. Juni 2023
Dear Haik, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

10/10 – Hervorragend

WORALUK

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice hotel nice room in old town in Tbilisi.easy to walk and get many restaurants around.
Aufenthalt von 2 Nächten im Mai 2023
Antwort von Operations manager Olga Kudriachova am 29. Mai 2023
Dear Woraluk, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

8/10 – Gut

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im März 2023
Antwort von Operations manager Olga Kudriachova am 3. Apr. 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

6/10 – Okay

Katherine

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im März 2023
Antwort von Operations manager Olga Kudriachova am 22. März 2023
Dear Katherine, Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Operations manager Olga Kudriachova

10/10 – Hervorragend

Nafel

Geschäftlich gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Good hotel with good location
Aufenthalt von 5 Nächten im Januar 2023
Antwort von Operations manager Olga Kudriachova am 23. Jan. 2023
Dear Nafel, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 – Hervorragend

Nesim samuel

Aufenthalt von 1 Nacht im November 2022
Antwort von Operations manager Olga Kudriachova am 21. Nov. 2022
Dear Nesim Samuel, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Comfortable hotel in Great Location
Hotel was clean and comfortable. About 5 minute walk to Old Town. Room was clean and comfortable. Food at the on site steak house was delicious. View from the roof top lounge was beautiful while enjoying some local wine. Reception was attentive and helpful. I would stay here again if I returned to Tbilisi.
Aufenthalt von 3 Nächten im November 2022
Antwort von Operations manager Olga Kudriachova am 14. Nov. 2022
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 – Hervorragend

Ksenia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very friendly and helpful staff. Great view from the bar on the 6th floor. The room was nice, clean and had very nice soap, shampoo and conditioner. Loved that it was not in the mini tiny bottles.
Antwort von Operations manager Olga Kudriachova am 14. Nov. 2022
Dear Ksenia, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 – Hervorragend

Alexandre

Aufenthalt von 3 Nächten im Oktober 2022
Antwort von Erdogan Sahin,GM am 26. Okt. 2022
Dear Alexandre, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Erdogan SahinGeneral Manager

10/10 – Hervorragend

Irina

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing!
Aufenthalt von 1 Nacht im Oktober 2022
Antwort von Erdogan Sahin,GM am 26. Okt. 2022
Dear Irina, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Erdogan SahinGeneral Manager

8/10 – Gut

Awad

Mit der Familie gereist
Gut: Sauberkeit und Ausstattung
No bellboys to help you to pick up your luggage in check in or check out. No care
Aufenthalt von 4 Nächten im August 2022
Antwort von Erdogan Sahin,GM am 28. Aug. 2022
Dear Awad, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

4/10 – Schlecht

Cole

Gut: Sauberkeit
Verbesserungswürdig: Ausstattung
Aufenthalt von 7 Nächten im August 2022
Antwort von Erdogan Sahin,GM am 25. Nov. 2022
Dear Cole,Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Erdogan SahinGeneral Manager

10/10 – Hervorragend

Angela

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
everything was on a good level. but my non-smoking room had a rack smell of cigarettes😢
Aufenthalt von 10 Nächten im Juli 2022
Antwort von Erdogan Sahin,GM am 8. Aug. 2022
Dear Angela, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. PS. Our hotel is fully nonsmoking property we will deeply investigate the case and do our best not to be repeat such case in future, We are very sorry for it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

10/10 – Hervorragend

Daniel

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Super clean, modern, great location
This hotel is very clean and modern. The staff is very accomodating and they have an excellent on site restaurant. The location is perfect, just around the corner from the fort and old town with lots of shopping. We re-booked it when our flight was cancelled since we'd had such a good experience. If I ever come to Tblisi again I would defininitely stay here. One note: we didn't use the spa and the gym looked pretty small and was in the basement. We got all our exercise walking around town instead.
Aufenthalt von 2 Nächten im Juli 2022
Antwort von Erdogan Sahin,GM am 1. Aug. 2022
Dear Daniel, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

10/10 – Hervorragend

Daniel

Aufenthalt von 1 Nacht im Juli 2022
Antwort von Erdogan Sahin,GM am 21. Juli 2022
Dear Daniel, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2022
Antwort von Erdogan Sahin,GM am 18. Juli 2022
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juni 2022
Antwort von Olga Kudriachova Operations Manager am 6. Juli 2022
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 – Hervorragend

Ali

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
In the heart of the city close to all interesting points. Warm welcoming, very helpful staff. Clean and bright room with all newly furnitures and curtains. Good breakfast. Nice and large gym and we’ll equipped.
Aufenthalt von 2 Nächten im Mai 2022
Antwort von Erdogan Sahin,GM am 13. Juni 2022
Dear Ali, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager