2/10 Horrible
Jessica
Voyage en famille
31 août 2025
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beware. This is a rundown motel full of extended stay families and migrant workers. The room was clean, but the peephole was plugged and property was filthy: peeling paint, sticky stairwells, and smells. Folks were hanging out of doors everywhere, bouncing balls or taking loudly on phones.
The area was very urban but seemed safe enough. Many apartments, but even in the dark, we walked a few blocks and felt safe.
Drunk guys next door were singing to the radio until midnight. I replied to the Travelodge customer service texts, as instructed, but no one responded. No phone in room, so I had to go through phone tree to reach the front office. I think someone may have talked to the offending residents, but I don't know for sure because it carried on for another 45 minutes. Given the hour and circumstances and unfamiliarity with the area, we decided against vacating the room.
In the morning when I complained, the employee shrugged, saying that the texts I received were not from their property but national customer service. It seemed fishy because the number of the text matched the number for the hotel property on their website, through which I could reach the front desk, but she claimed the property had a different phone number. I asked for a partial refund for our trouble and she said she couldn't do anything because we did stay the entire night.
The property pictures on the website do not at all match the reality. Go elsewhere.
Jessica
Séjour de 1 nuit en août 2025
