Hôtel près de Centre commercial West End Mall, Kisumu, Kisumu

« Great location »

« Staff was fantastic!! »

« Very strategically located in a prime location within the City of Kisumu, the hotel is convenient in terms of proximity to banks, shopping malls, airport, coaches, hospitals and key Government and corporate installations. Very ideal for both corporate and leisure travelers. The Team at Sarova Imperial are quire professional, first great impression has to be Godwill and the exceptional Mercy at the Hotel's Main Reception and the Waiting Team at Florence Restaurant were absolutely amazing! The...

« J ai regretté que dans un établissement de ce standing. Il soit impossible de se procurer de l eau gazeuse. »

« Staff were exceptional 👌 Ambience great Room spacious clean and modern Royal breakfast❤️ we will definately come back Thank you Sovereign hotel 🏨 »

« Receception was very decent. »

« Nice environment with clean rooms and a hot shower. Friendly staff. Food prep was a little slow but the food was good. Enjoyed the stay. »

« Very nice and spacious room with very friendly and helpful staff! »

« Very friendly staff and clean rooms. The only setback is the bathroom which is toilet and shower combo. The instant shower is also not easy to get used to. »

« There are two Metropak Hotels. The images show Breweries one which I presume is modern. I ended up in the other one but was too tired and wary to go to the Breweries hotel »

« This place was definitely not as advertised, it is not family friendly or safe for a foriegner, AND all you have to do is ask any local, i wouldnt stay and they would not give a refund, but if Hotels.com continues to advertise them falsely I will have not only the BBB .. I did take my family to a more reputable place across town »

« Shops were nearby »

« Very quièt place nice friendly staff »

« This was the ABSOLUTE WORST HOTEL/RESORT EVER!!!! Bait and switch!!! The property is completely run down, the room was awful, they had a 24 inch computer monitor as a tv (that didn’t work)!!! The net for the mosquitos was dirty. Let’s get to the bathroom, the tiles were worn, cracked!!! The water was cold( was told the hot water WAS on, but was not!!!) The water fixtures came apart!!! The towel were still looking dirty!!! Then there was a huge trail of ants (small ants) by the door...

« Horrendous. Too hot. Falling apart. Infested. »

« That property should not be in the listings your bookings are so filthy i regret ever doing a booking with you »