Restaurant

Bewertungen von InterContinental ANA Tokyo, an IHG Hotel

4.5 out of 5
InterContinental ANA Tokyo, an IHG Hotel
1-12-33 Akasaka Minato, Tokyo, Tokyo-to

Bewertungen

8.8

Hervorragend

603 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
242 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 8 - Gut" "
93 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 6 - Okay" "
43 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
20 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.8/10

Sauberkeit

9.0/10

Personal & Service

8.4/10

Ausstattung

8.6/10

Zustand der Unterkunft

8.8/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Jenny

Aufenthalt von 4 Nächten im März 2024
Antwort von ANA InterContinental Tokyo am 25. Apr. 2024
Dear Jenny,Thank you very much for your positive rating regarding your recent stay at ANA InterContinental Tokyo. We hope to see you again soon.Warm Regards,ANA InterContinental Tokyo

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Juli 2023
Antwort von ANA InterContinental Tokyo am 24. Juli 2023
Dear Guest, Thank you very much for the positive rating shared through this review website and we look forward to welcoming you soon again.Warm Regards,ANA InterContinental Tokyo

6/10 – Okay

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Good hotel but pay for pool usage, really?
The hotel is well maintained but typical for high-end places all services and restaurants are of high standard and even higher prices. Very disappointing was that during summer months the hotel charges 40 USD for each and any visit to the pool. A reason for me not to come back.
Aufenthalt von 6 Nächten im Juli 2022
Antwort von ANA InterContinental Tokyo am 9. Aug. 2022
Thank you very much for taking the time to provide us with feedback on your stay. This is very much appreciated.

10/10 – Hervorragend

Dario

Aufenthalt von 14 Nächten im Juli 2021
Antwort von ANA Intercontinental Hotel Tokyo am 28. Sept. 2021
Dear Dario, Thank you for visiting ANA Intercontinental Hotel Tokyo and for taking your time for valuable feedback. The entire team is looking forward to welcoming you back to our hotel in the near future. Kind regards

6/10 – Okay

HAEJUN

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very kind! and Clean.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von ANA InterContinental Tokyo am 17. Mai 2024
Dear HAEJUN,Thank you very much for your positive feedback! We are pleased to read that you enjoyed your stay with us.In addition to this, your kind words regarding our team members are greatly appreciated.We look forward to welcoming you back in the future.Warm Regards,ANA InterContinental Tokyo

10/10 – Hervorragend

??

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
施設の全体、清潔感、ラウンジのバラエティ全て素晴らしいです。ラウンジアクセスプランで、とても満喫できました。 1点だけ、スタッフの方々が、教育過程?なのか、分かりませんが、対応が遅くアタフタとされている様子が多くあり、周りのお客さんも、頼んだ物まだ来ませんが...とお待ちになってる事も多々ありました。 主にラウンジ内のお話ですが。 それが以外はとても満足で、素晴らしい滞在でした。
Aufenthalt von 1 Nacht im Mai 2024
Antwort von ANA InterContinental Tokyo am 15. Mai 2024
?? 様この度はANAインターコンチネンタルホテル東京をご利用いただき誠にありがとうございます。 この度のご滞在において、クラブインターコンチネンタルラウンジにておくつろぎいただけたこと、大変嬉しく存じます。しかしながら、スタッフサービスレベルについてはご不便をおかけし申し訳ございませんでした。お客様に安心してご利用いただけるよう、スタッフへの教育や改善点について改めて検討し、より円滑なサービスの提供に努めてまいります。貴重なお時間を賜りご意見いただきました事、深く御礼申し上げますとともに、次回のご利用を心よりお待ち申し上げております。ANAインターコンチネンタルホテル東京

10/10 – Hervorragend

Maha

Mit dem Partner gereist
Excellent room and service and amenities
Aufenthalt von 4 Nächten im Mai 2024
Antwort von ANA InterContinental Tokyo am 10. Mai 2024
Dear Maha,Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you found our room, service level, and amenities excellent.We look forward to welcoming you back for another outstanding experience in the future.Warm regards,ANA InterContinental Tokyo

4/10 – Schlecht

Xuedong

Geschäftlich gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
When I checked in, The Front desk was rude and unprofessional. The room had no WiFi for 2 hours after I checked in (both my last and temporary code they provided did not work)
Aufenthalt von 1 Nacht im Mai 2024
Antwort von ANA InterContinental Tokyo am 10. Mai 2024
Dear Xuedong,Thank you for taking the time to share your recent stay with us. We sincerely apologize for the experience you had during check-in and the inconvenience caused by the lack of WiFi connectivity in your room. Rest assured, we will investigate these issues thoroughly with our team to ensure that such incidents do not reoccur. Your feedback is invaluable to us as we continually strive to improve our services.Thank you for choosing our hotel, and we eagerly look forward to serving you in the near future.Warm regards,ANA InterContinental Tokyo

8/10 – Gut

Paola

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von ANA InterContinental Tokyo am 9. Mai 2024
Dear Paola,Thank you very much for the positive rating shared through this review website and we look forward to welcoming you soon again.Warm Regards,ANA InterContinental Tokyo

10/10 – Hervorragend

Kayo

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
とても素晴らしいホテルでした。 また、ぜひ宿泊したかです。
Aufenthalt von 1 Nacht im Mai 2024
Antwort von ANA InterContinental Tokyo am 9. Mai 2024
Kayo 様この度はANAインターコンチネンタルホテル東京をご利用いただき誠にありがとうございます。 「とても素晴らしいホテル」とのお言葉は嬉しい限りでございます。これからも温かいお言葉をいただけますよう、より一層のサービス向上を目指してまいりますので、今後ともANAインターコンチネンタルホテル東京をご愛顧賜りますようお願い申し上げます。またのご利用をお待ち申し上げております。ANAインターコンチネンタルホテル東京

6/10 – Okay

Matvey, Chicago

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Very poor concierge service. Once were sent to a restaurant that was closed. Another time sent to a restaurant that didn’t match what was asked at all.
Aufenthalt von 5 Nächten im April 2024
Antwort von ANA InterContinental Tokyo am 4. Mai 2024
Dear MatveyWe would like to thank you for your feedback following your experience at ANA InterContinental Tokyo. We regret to learn that your experience with us was not as inspiring as we would have hoped. It is important to us that all our guests have a comfortable and enjoyable stay with us. Please rest assured that we have taken your feedback regarding the concierge service related issues and we are committed to rectifying the negative points you have raised. We do continue to work hard and improve to ensure that our service interaction will always create memorable experiences for our guests.We do hope to have the opportunity to welcome you back on another occasion so we would like to offer you the real ANA InterContinental Tokyo experience.Sincerely yours,ANA InterContinental Tokyo

10/10 – Hervorragend

Banu, Balwyn

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
One of the best Hotel we have stayed in , staff are absolutely fantastic, l highly recommend this property
Aufenthalt von 3 Nächten im April 2024
Antwort von ANA InterContinental Tokyo am 3. Mai 2024
Dear Banu,Thank you very much for your wonderful feedback about your recent stay with us. We are thrilled to hear about your positive experience and are delighted to inspire such incredible moments for our guests.We look forward to welcoming you back to our hotel in the future.Warm Regards,ANA InterContinental Tokyo

10/10 – Hervorragend

Jae

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good location, good restaurants and good service
Aufenthalt von 2 Nächten im April 2024
Antwort von ANA InterContinental Tokyo am 1. Mai 2024
Dear Jae,Thank you for dedicating your time to share your feedback. We are delighted to learn that the service we provided successfully met your requirements.We look forward to the opportunity to welcome you back soon.Warm Regards,ANA InterContinental Tokyo

10/10 – Hervorragend

JH

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von ANA InterContinental Tokyo am 2. Mai 2024
Dear JH,Thank you very much for your positive rating regarding your recent stay at ANA InterContinental Tokyo. We hope to see you again soon.Warm Regards,ANA InterContinental Tokyo

10/10 – Hervorragend

Zane

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Convenient and comfortable stay. Buffet breakfast is excellent.
Aufenthalt von 3 Nächten im April 2024
Antwort von ANA InterContinental Tokyo am 1. Mai 2024
Dear Zane,Thank you for sharing your positive feedback with us. We are thrilled to hear that you enjoyed our convenient location, comfortable rooms, and our buffet breakfast experience.We look forward to welcoming you back for another restful stay in the future.Warm Regards,ANA InterContinental Tokyo

10/10 – Hervorragend

Harun

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our suite on the 7th floor was outdated but we got a much nicer room on the 29th during our second stay.
Aufenthalt von 3 Nächten im April 2024
Antwort von ANA InterContinental Tokyo am 25. Apr. 2024
Dear Harun,Thank you for your feedback. We are pleased to hear that you enjoyed your room on the 29th floor.We also would like to inform you that we are currently undergoing renovations and have already unveiled hundreds of refurbished rooms. We hope you will have the opportunity to stay with us again, as this will undoubtedly enhance your experience.We hope to welcome you back for another enjoyable stay in the future.Warm Regards,ANA InterContinental Tokyo

10/10 – Hervorragend

Harun

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
While this hotel is not in the area with most tourist attractions, it is quite central with a metro entrance right near the hotel making it easy to get around. We stayed here twice during our last trip to Japan and there seems to be some persistent issue with the IHG system think we have Club Intercontinental access but the hotel system not showing it. Both stays they were kind enough to give access but we had to ask and show email proof.
Aufenthalt von 1 Nacht im April 2024
Antwort von ANA InterContinental Tokyo am 25. Apr. 2024
Dear Harun,Thank you for sharing your experience with us. We are delighted to hear that you found our hotel's location convenient for getting around, with the metro entrance nearby.We apologize for any inconvenience caused during your stay. However, we are glad to hear that our team members were able to assist you efficiently.We look forward to welcoming you back and providing you with a seamless and enjoyable experience.Warm regards,ANA InterContinental Tokyo

2/10 – Ungenügend

Faraz

Aufenthalt von 6 Nächten im April 2024
Antwort von ANA InterContinental Tokyo am 15. Mai 2024
Dear Faraz,Thank you very much for leaving your feedback on this review site! We have taken note of your rating and we are wondering what has been missing in your previous experience. Please don't hesitate to let us know if there is anything further that we can do to make your future stays more enjoyable.Warm regards,ANA InterContinental Tokyo

10/10 – Hervorragend

Annie

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Clean and quiet
Aufenthalt von 8 Nächten im April 2024
Antwort von ANA InterContinental Tokyo am 15. Apr. 2024
Dear Annie,Thank you very much for your positive feedback! We are pleased to read that you enjoyed your stay with us. Your feedback is a source of inspiration, driving us to continue delivering incredible service to all our valued guests.We look forward to welcoming you again in the future.Warm regards,ANA InterContinental Tokyo

10/10 – Hervorragend

Martha

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was excellent!!
Aufenthalt von 4 Nächten im April 2024
Antwort von ANA InterContinental Tokyo am 10. Apr. 2024
Dear Martha,We are delighted that you enjoyed every aspect of our stay at ANA InterContinental Tokyo. We put guest's experience and satisfaction as our priority, and it is definitely a boost for us every time we read positive reviews! It would be a pleasure to welcome you back during your next trip to Tokyo!Warm Regards,ANA InterContinental Tokyo

10/10 – Hervorragend

Sandra

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von ANA InterContinental Tokyo am 10. Apr. 2024
Dear Sandra,Thank you very much for your very positive rating. We look forward to welcoming you soon again to ANA InterContinental Tokyo for another memorable stay.Warm Regards,ANA InterContinental Tokyo

10/10 – Hervorragend

Luz

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very good service overall and the hotel is very nice, great buffet options for breakfast
Aufenthalt von 4 Nächten im März 2024
Antwort von ANA InterContinental Tokyo am 8. Apr. 2024
Dear Luz,Thank you very much for your positive review! We are delighted that you enjoyed so much your stay with us and It is a pleasure to read that you liked our breakfast. We look forwarding welcoming you soon again!Warm Regards,ANA InterContinental Tokyo

10/10 – Hervorragend

Irwan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent for business travelers.
Aufenthalt von 1 Nacht im April 2024
Antwort von ANA InterContinental Tokyo am 8. Apr. 2024
Dear Irwan,Thank you very much for posting a review on this channel! Positive feedback like yours motivates us to keep improving the quality of our services! We look forward to having the pleasure of welcoming you again to ANA InterContinental Tokyo.Warm Regards,ANA InterContinental Tokyo

10/10 – Hervorragend

Lisa

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was a great property to stay at. Great value for the price.
Aufenthalt von 7 Nächten im März 2024
Antwort von ANA InterContinental Tokyo am 4. Apr. 2024
Dear Lisa,Thank you very much for posting a review on this channel! We are very pleased to read that we were able to accommodate your needs.We look forward to having the pleasure of welcoming you again to our hotel.Warm Regards,ANA InterContinental Tokyo

10/10 – Hervorragend

Joshua

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room was very comfortable (the bed was a bit firm) for a long stay, the club lounge staff asking with the rest of the staff were all excellent. The location is very convenient and the food was great.
Aufenthalt von 11 Nächten im März 2024
Antwort von ANA InterContinental Tokyo am 4. Apr. 2024
Dear Joshua,Thank you for your stay and for sharing your valuable feedback with us. We are delighted to hear that you found the room very comfortable for your long stay. Rest assured, we have kept records of your bed preferences.At the same time, your praise for the club lounge staff, as well as our entire team, is truly appreciated. We are delighted to have played a part in creating an experience that inspired incredible joy during your visit.Your feedback is invaluable to us, and we will continue striving for further improvement in our services. We look forward to welcoming you back on another occasion.Warm Regards,ANA InterContinental Tokyo

10/10 – Hervorragend

Joshua

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A great property and quality service
Aufenthalt von 3 Nächten im März 2024
Antwort von ANA InterContinental Tokyo am 2. Apr. 2024
Dear Joshua,Thank you very much for posting a review on this channel. We are delighted to read that we were able to accommodate your needs.Your encouraging feedback serves as a beacon, inspiring incredible dedication as we work towards making every guest experience truly exceptional.Warm Regards,ANA InterContinental Tokyo

10/10 – Hervorragend

Janos

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent
Aufenthalt von 4 Nächten im März 2024
Antwort von ANA InterContinental Tokyo am 2. Apr. 2024
Dear Janos,Thank you very much for your positive rating! It is always a great pleasure for us to hear from satisfied guests and we look forward to welcoming you back to ANA InterContinental Tokyo on your next trip.Warm Regards,ANA InterContinental Tokyo

8/10 – Gut

Mrs Robyn

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel and room were spacious, elegant and lovely. However guests can’t get into any of the decent restaurants because they are booked out. Extremely annoying. No priority consideration. This needs to be addressed somehow.
Aufenthalt von 2 Nächten im März 2024
Antwort von ANA InterContinental Tokyo am 4. Apr. 2024
Dear Mrs Robyn,Thank you for choosing to stay with us and for taking the time to share your feedback. We are glad to hear that you found our hotel and spacious room elegant and lovely.We sincerely apologize for any inconvenience regarding the availability of our restaurants. During this time, our restaurants tends to be particularly busy, and it is possible for them to be fully booked. We have taken note of your remarks and would be happy to assist you with your restaurants in advance, during your next stays.We hope to have the chance to welcome you back in the future and provide you with a more seamless and enjoyable dining experience.Warm Regards,ANA InterContinental Tokyo

4/10 – Schlecht

Mark

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von ANA InterContinental Tokyo am 1. Apr. 2024
Dear Mark,Thank you very much for leaving your feedback on this review site! We have taken note of your rating and we are wondering what has been missing in your previous experience. Please don't hesitate to let us know if there is anything further that we can do to make your future stays more enjoyable.Warm regards,ANA InterContinental Tokyo

10/10 – Hervorragend

Lee

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property exceeded our expectations. The staff was so accommodating and friendly. All you can ask for in a away home.
Aufenthalt von 3 Nächten im März 2024
Antwort von ANA InterContinental Tokyo am 18. März 2024
Dear Lee,Thank you for taking the time to share your experience with us. We are delighted to have played a part in creating an experience that inspired incredible joy during your visit.We look forward to the opportunity to welcome you back again very soon.Warm regards,ANA InterContinental Tokyo

10/10 – Hervorragend

YASUHIRO

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
部屋にエスプレッソマシンがあり、これを使ったコーヒーでいい1日のスタートになりました。 部屋も広くゆっくりくつろぐことができて、良いホテルだと思います。
Aufenthalt von 1 Nacht im März 2024
Antwort von ANA InterContinental Tokyo am 18. März 2024
YASUHIRO 様この度はANAインターコンチネンタルホテル東京をご利用いただき誠にありがとうございます。 当ホテルでのご滞在をごゆっくりとお寛ぎいただけましたご様子を拝読し、大変嬉しく存じます。これからもご満足頂けるホテルを目指してまいりますので、今後ともANAインターコンチネンタル東京をご愛顧賜りますようお願い申し上げます。ANAインターコンチネンタルホテル東京

8/10 – Gut

Gerald

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Convenient and many attractions nearby
Aufenthalt von 4 Nächten im März 2024
Antwort von ANA InterContinental Tokyo am 18. März 2024
Dear Gerald,Thank you for taking the time to share your feedback with us. We are glad to hear that you found our location convenient and that there are many attractions nearby. We very much look forward to welcoming you back in the very near future.Warm regards,ANA InterContinental Tokyo

8/10 – Gut

Gerald

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location and access to shopping and entertainment.
Aufenthalt von 3 Nächten im März 2024
Antwort von ANA InterContinental Tokyo am 15. März 2024
Dear Gerald,Thank you very much for posting a review on this channel!It is great to know that you found the hotel location to be convenient.Warm Regards,ANA InterContinental Tokyo

10/10 – Hervorragend

nancy

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The lobby is very nice and I really enjoyed the breakfast buffet. However the room I got was really outdated - did not even have USB plugs for our devices. The bathroom looked dated with its tile and fixtures. But I love how spacious the bedroom is. The treadmills in the hotel gym are also outdated which was a bit disappointing.
Aufenthalt von 2 Nächten im März 2024
Antwort von ANA InterContinental Tokyo am 15. März 2024
Dear nancy,Thank you for taking the time to share your feedback with us.We are pleased to hear that you enjoyed our beautiful lobby and had a pleasant experience at our breakfast buffet. At the same time, it saddens us to learn that your room didn't fully meet your expectations during your stay. We genuinely apologize for any inconvenience you may have experienced.We would like to take this opportunity to inform you that we are currently undergoing renovations and have already unveiled some of our refurbished rooms. We sincerely hope to welcome you back for an enhanced experience.Warm regards,ANA InterContinental Tokyo

10/10 – Hervorragend

cristina, Madrid

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Location
Aufenthalt von 6 Nächten im Januar 2024
Antwort von ANA InterContinental Tokyo am 12. März 2024
Dear cristina,Thank you for posting a feedback following your recent stay at ANA InterContinental Tokyo! Our hotel has indeed a very convenient location, which makes it perfect to enjoy Tokyo. Warm Regards,ANA InterContinental Tokyo

8/10 – Gut

Ebe

Aufenthalt von 2 Nächten im März 2024
Antwort von ANA InterContinental Tokyo am 2. Apr. 2024
Dear Ebe, Thank you very much for your positive rating regarding your recent stay at ANA InterContinental Tokyo. We hope to see you again soon.Warm Regards,ANA InterContinental Tokyo

8/10 – Gut

Federico

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All good
Aufenthalt von 7 Nächten im Februar 2024
Antwort von ANA InterContinental Tokyo am 7. März 2024
Dear Federico,Thank you very much for the very positive rating shared through this review website.We look forward to welcoming you soon again to ANA InterContinental Tokyo for another pleasant staying experience.Warm Regards,ANA InterContinental Tokyo

10/10 – Hervorragend

Craig

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Breakfast buffet was really good.
Aufenthalt von 5 Nächten im Februar 2024
Antwort von ANA InterContinental Tokyo am 28. Feb. 2024
Dear Craig,Thank you very much for your positive review! We are delighted that you enjoyed so much your stay with us and It is a pleasure to read that you liked our breakfast. We look forwarding welcoming you soon again!Warm Regards,ANA InterContinental Tokyo

10/10 – Hervorragend

Man Hong Alan

Aufenthalt von 6 Nächten im Februar 2024
Antwort von ANA InterContinental Tokyo am 22. Feb. 2024
Dear Man Hong Alan,Thank you very much for the positive rating shared through this review website and we look forward to welcoming you soon again.Warm Regards,ANA InterContinental Tokyo

10/10 – Hervorragend

SUNG SOO

Aufenthalt von 2 Nächten im Februar 2024
Antwort von ANA InterContinental Tokyo am 21. Feb. 2024
Dear SUNG SOO,Thank you very much for the very positive rating shared through this review website.We look forward to welcoming you soon again to ANA InterContinental Tokyo for another pleasant staying experience.Warm Regards,ANA InterContinental Tokyo

6/10 – Okay

Hiroyuki

Aufenthalt von 1 Nacht im Februar 2024
Antwort von ANA InterContinental Tokyo am 21. Feb. 2024
Hiroyuki 様この度はANA インターコンチネンタル東京へお越しいただき、誠にありがとうございます。また、レビューをご投稿いただきましたこと、重ねて御礼申し上げます。しかしながら、この度のご評価を拝見し、今後のご体験をより良いものにする為に、何かお気づきの点がございましたら、ご意見を是非お聞かせいただければ幸甚でございます。貴重なお時間を賜りご評価いただきました事、深く御礼申し上げますとともに、またのお越しをお待ち申し上げております。ANAインターコンチネンタルホテル東京

10/10 – Hervorragend

jakkawran

Aufenthalt von 2 Nächten im Februar 2024
Antwort von ANA InterContinental Tokyo am 19. Feb. 2024
Dear jakkawran,Thank you very much for your very positive rating. We look forward to welcoming you soon again to ANA InterContinental Tokyo for another memorable stay.Warm Regards,ANA InterContinental Tokyo

10/10 – Hervorragend

hyountaek

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
위치가 좋아요.
위치적으로 긴자와 시부야 사이에 있고 롯폰기까지 걸어갈 수 있어 좋았습니다. 긴자도 아이들만 아니었으면 걸어서 갈 수 있을 것 같습니다. 뷰도 좋았고요. 라운지 음식도 좋았습니다.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von ANA InterContinental Tokyo am 22. Feb. 2024
Dear hyountaek,Thank you very much for taking the time to provide us feedback. We are glad to hear that you enjoyed our convenient location. It's great to know that you also liked the view and the food served at the Club lounge. We look forward to having the pleasure of welcoming you again.Warm regards, ANA InterContinental Tokyo

10/10 – Hervorragend

GUNJI

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von ANA InterContinental Tokyo am 19. Feb. 2024
Dear GUNJI,Thank you very much for your positive rating regarding your recent stay at ANA InterContinental Tokyo. We hope to see you again soon.Warm Regards,ANA InterContinental Tokyo

10/10 – Hervorragend

LAURA

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
comfortable hotel
Had a great stay. Only complaint was I didn't get the club level room I booked in order to get a bathtub
Aufenthalt von 6 Nächten im Februar 2024
Antwort von ANA InterContinental Tokyo am 16. Feb. 2024
Dear LAURA,Thank you for sharing your feedback with us. We are delighted to hear that you had a great stay overall.As you correctly noted, bathtubs are unavailable in our club level rooms, which feature only rain shower booths. Consequently, we arranged for you to stay in a newly renovated room. However, please be aware that our Suite rooms do come equipped with bathtubs. We sincerely appreciate your understanding and eagerly look forward to the chance to welcome you back for a truly seamless experience.Warm regards,ANA InterContinental Tokyo

2/10 – Ungenügend

Jesse

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
I stayed at many hotels in japan.. and on my very last night my previous booking was canceled by mistake …. I had to find a room so I chose this “five star” hotel only to get to room and find a disgusting and dated room with crunchy hard carpets and and old tub from the 80s there was dirts in places and mildew in the tiles …. The hotel wouldn’t accommodate a late checkout and wouldn’t consider finding me a new room …. The food at the restaurant was overpriced for the type of food that was prepared definitely in no way a five star hotel I couldn’t even get breakfast from the restaurant at 10:30 they closed the restaurant and sent me away definitely won’t be staying here again
Aufenthalt von 1 Nacht im Februar 2024
Antwort von ANA InterContinental Tokyo am 14. Feb. 2024
Daer Jesse,Thank you for taking the time to share your feedback regarding your recent stay with us. We apologize for the disappointing experience you encountered during your visit.The ongoing renovations at our hotel have impacted room availability and our ability to fulfill certain requests, such as late check-out. We sincerely apologize for any inconvenience this may have caused you.Additionally, we appreciate your understanding regarding the breakfast buffet restaurant's seating arrangements, which may require adjustments due to lunchtime reservations starting at 11:00. Rest assured, we are committed to informing you of alternative plans to ensure your dining experience remains smooth.Your feedback is invaluable to us, and we thank you for your understanding. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Warm regards,ANA InterContinental Tokyo

8/10 – Gut

Hyun oh

Gut: Personal & Service und Komfort des Zimmers
Aufenthalt von 3 Nächten im Januar 2024
Antwort von ANA InterContinental Tokyo am 9. Feb. 2024
Dear Hyun oh,Thank you very much for the positive rating shared through this review website and we look forward to welcoming you soon again.Warm Regards,ANA InterContinental Tokyo

10/10 – Hervorragend

Randy

Gut: Personal & Service und Zustand der Unterkunft
Nothing
Aufenthalt von 2 Nächten im Januar 2024
Antwort von ANA InterContinental Tokyo am 2. Feb. 2024
Dear Randy,Thank you very much for taking the time to provide us a positive rating on your stay. This is very much appreciated. Warm Regards,ANA InterContinental Tokyo

2/10 – Ungenügend

KWANG SHIK

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
청결하고 친절하였읍니다.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von ANA InterContinental Tokyo am 2. Feb. 2024
Dear KWANG SHIK,Thank you very much for leaving your feedback on this review site! We have taken note of your rating and we are wondering what has been missing in your previous experience. Please don't hesitate to let us know if there is anything further that we can do to make your future stays more enjoyable.Warm regards,ANA InterContinental Tokyo

10/10 – Hervorragend

Shih-Wen

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2024
Antwort von ANA InterContinental Tokyo am 1. Feb. 2024
Dear Shih-Wen,Thank you very much for the very positive rating shared through this review website.We look forward to welcoming you soon again to ANA InterContinental Tokyo for another pleasant staying experience.Warm Regards,ANA InterContinental Tokyo