Chambre Deluxe avec lits jumeaux, non-fumeur (with balcony)

Avis sur Mitsui Garden Hotel Jingugaien Tokyo Premier

4 out of 5
Mitsui Garden Hotel Jingugaien Tokyo Premier
11-3, Kasumigaokamachi, Shinjuku, Tokyo, Tokyo

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 672 avis sur 989." "
Note des voyageurs de 8 (Bien), d’après 219 avis sur 989." "
Note des voyageurs de 6 (Satisfaisant), d’après 59 avis sur 989." "
Note des voyageurs de 4 (Médiocre), d’après 23 avis sur 989." "
Note des voyageurs de 2 (Horrible), d’après 16 avis sur 989." "

9,6/10

Propreté

9,0/10

Personnel et service

9,2/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

8/10 Bien

Christophe

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A little bit noisy with the highway next to it but it concerns just a side of the hotel. Otherwise, it’s a really nice place to stay.
Séjour de 1 nuit en avril 2024
Réponse de Mitsui Garden Hotel Jingugaien Tokyo Premier le 1 mai 2024
Thank you for your positive review. We apologize for any noise disturbance from the highway. Your feedback is valuable to us. We hope you had a pleasant stay overall and look forward to welcoming you back. Sincerely Yours, Mitsui Garden Hotel Jingugaien Tokyo PremierRoom department manager

10/10 Excellent

Christophe

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent place to stay. Clean, calm and near beautiful gardens Next to a metro station so close to the SHIBUYA neighborhood
Séjour de 4 nuits en avril 2024
Réponse de Rooms Department Manager le 17 avr. 2024
We are delighted to hear that you had an excellent stay with us! Thank you for highlighting our clean, calm environment and proximity to beautiful gardens. We hope you enjoyed the convenience of the metro station for exploring the SHIBUYA neighborhood. Sincerely Yours, Mitsui Garden Hotel Jingugaien Tokyo PremierRoom department manager

6/10 Satisfaisant

Ludovic

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
L’hotel est très bien, mais le service est désastreux. On vous laisse vous bagarrer pendant 20 minutes avec l’enregistrement automatique alors que deux guichets sont sans clients. Le soir impossible de dîner dans le restaurant sans réservation alors qu’il est au trois quarts vide, bien sûr le check-in automatic ne pouvait pas nous conseiller de reserver. Le lendemain matin impossible d’avoir un café au bar … pourquoi mettre un bar si on refuse d’y service quoi que ce soit ? Enfin n’espérer aucun renseignement sur les activités touristiques. Donc un hôtel très beau et confortable, mais sans aucun service et comme il est un peu isolé c’est vite très désagréable de devoir prendre un taxi ou le métro pour boire un café. Quel gâchis ! A ce niveau de prix c’est inacceptable.
Séjour de 4 nuits en mars 2024
Réponse de Rooms Department Manager le 24 avr. 2024
Nous vous remercions d'avoir partagé votre expérience.Nous sommes sincèrement désolés d'apprendre que le service ne correspondait pas à vos attentes. Vos commentaires sont précieux pour nous. Nous nous excusons pour les désagréments rencontrés lors de votre séjour. Nous prenons en compte vos remarques pour améliorer nos services. Concernant la réservation au restaurant et l'enregistrement automatique, nous allons renforcer notre communication à ce sujet. Pour le café au bar, veuillez accepter nos excuses pour cette situation. Nous espérons que vous nous donnerez une autre chance de vous accueillir et de vous offrir une expérience plus satisfaisante. Sincèrement Yours,Mitsui Garden Hotel Jingugaien Tokyo Premier Département des chambres

10/10 Excellent

Annabelle

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Superbe hotel. Je recommande fortement!
Séjour de 4 nuits en mars 2024
Réponse de Rooms Department Manager le 23 mars 2024
Thank you for recommending our hotel! We are delighted to hear that you had a superb stay with us. Sincerely Yours, Mitsui Garden Hotel Jingugaien Tokyo Premier Room department manager

10/10 Excellent

Johann

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Rooms Department Manager le 18 févr. 2024
Thank you for having chosen at Mitsui Garden Hotel Jingugaien Tokyo Premier from among a number of hotels and taking time to review of the hotel.We are happy to know that you were able to leave with that impression.We will continue our efforts to provide the best service for the guests and are very much looking forward to welcoming you again in the near future.Sincerely Yours,Mitsui Garden Hotel Jingugaien Tokyo PremierRooms Department Manager

10/10 Excellent

Mickaël

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Mitsui Garden Hotel Jingugaien Tokyo Premier le 11 déc. 2023
Thank you for having chosen at Mitsui Garden Hotel Jingugaien Tokyo Premier from among a number of hotels and taking time to review of the hotel.We are happy to know that you were able to leave with that impression.We will continue our efforts to provide the best service for the guests and are very much looking forward to welcoming you again in the near future.Sincerely Yours,Mitsui Garden Hotel Jingugaien Tokyo PremierRooms Department Manager

10/10 Excellent

roxane

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Parfait!
Séjour de 7 nuits en mars 2023

10/10 Excellent

Sebastien

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en mars 2023

4/10 Médiocre

philippe

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
fort decue a eviter
fort decue :si vous aimez etre a l'exterieur de la ville, en face d'un stade et rien autour,aucun taxi ne connaissait l'adresse et errance assuree et note importante si vous aimez le bruit continu du train et de la voie rapide et vue bien sur dessus aucun geste pour changer de chambre or 2 chambres 6 nuits !! pour 2700 euros si vous aimez avoir le lavabo dans la chambre , cet hotel est pour vous !!!! eet en plus cher imaginez la deception je croyais etre en plein quartier shinjuku or non rien autour a 2 kms hotel neuf sans ame
Séjour de 6 nuits en décembre 2019
Réponse de Front Office Manager le 6 janv. 2020
Thank you for staying with us and taking the time to write about your experience. We hope that you do not mind to have an English reply. Despite the fact that you choose our property for your stay, we truly regret to learn that your stay was not satisfactory. We are located at 10 minutes by train from the Shinjuku area. There is 2 JR stations at about 6 minutes walking from our hotel and also the subway station in front of our hotel. It might not be a very lively place, however, we do think that it could be very convenient at that you can enjoy a peaceful stay by avoiding the crowd of the center of Tokyo. Regarding the noise of the highway, we would like to apology for not being able to change your room. We usually change the room for a quiet one when our guests are not satisfied by the soundproofing, however, our hotel was unfortunately fully booked during your full stay and it also it depends on the room availability. We would be glad to help you if you had the opportunity to ask for a quiet room prior your arrival. Once again, your feedback is highly appreciated. You are a valued guest and we hope that you will give us the opportunity to exceed your expectations. Mitsui Garden Hotel Jingugaien Tokyo Premier

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Un hôtel flambant neuf avec un balcon à chaque chambre. Juste à côté d’une station de métro et du nouveau stade Olypique. L’observation deck au dernier étage offre une très belle vue panoramique sur la ville.
Séjour de 6 nuits en novembre 2019
Réponse de Mitsui Garden Hotel Jingugaiennomori Tokyo Premier le 1 déc. 2019
Thank you very much for your staying at Mitsui Garden Hotel Jingugaiennomori Tokyo Premier. Also, thank you for a post despite being so busy. The hotel located 1 minutes on foot from Toei Oedo Lin Kokuritsu Kyogijo Station A3 exit and New National Stadium Japan. We are proud of good veiw from Rooftop Terrace. We will put effort to improve to a more satisfactory level. We will be waiting on your next stay. Best regards, Mitsui Garden Hotel Jingugaiennomori Tokyo Premier Manager

6/10 Satisfaisant

jun

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
インバウンド向けに作られた料金と施設 アメニティは充実してるが使い勝手を考慮した設計になっていない、無駄な装飾、部屋の狭さ 国内旅行者向けでは無いと感じた
Séjour de 1 nuit en mai 2024
Réponse de 三井ガーデンホテル神宮外苑の杜プレミア 宿泊支配人 le 21 mai 2024
この度は三井ガーデンホテル神宮外苑の杜プレミアへご宿泊いただきまして誠にありがとうございます。またお忙しい中、ご意見をお寄せいただきました事重ねてお礼申し上げます。ご滞在に際しましてご不便をおかけし誠に申し訳ございません。この度お客様からいただきました貴重なご意見をもとに関連部署と連携し、改善に努めてまいりますので、この度はご寛容いただきたくお願い申し上げます。またのお越しをスタッフ一同、心よりお待ちいたしております。三井ガーデンホテル神宮外苑の杜プレミア宿泊支配人

8/10 Bien

Gary

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Mitsui Garden Hotel Jingugaien Tokyo Premier Manag le 21 mai 2024
Thank you very much for staying at Mitsui Garden Hotel Jingugaiennomori Tokyo Premier.Also, thank you for your feedback.We will make greater effort to serve a more comfortable hotel to stay at. We are looking forward to welcoming you again on your next opportunity.Best regards,Mitsui Garden Hotel Jingugaiennomori Tokyo PremierManager

10/10 Excellent

SHAN YIN

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
櫃檯服務人員非常好,請她們幫忙叫車都會詳細說明!
Séjour de 4 nuits en mai 2024
Réponse de Mitsui Garden Hotel Jingugaien Tokyo Premier Room le 17 mai 2024
Thank you for your kind words about our front desk staff. We are delighted to hear that they provided detailed assistance during your stay. We look forward to welcoming you back. Sincerely Yours,

10/10 Excellent

Rodolfo

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Mitsui Garden Hotel Jingugaien Tokyo Premier le 18 mai 2024
Thank you very much for staying at Mitsui Garden Hotel Jingugaiennomori Tokyo Premier.Also, thank you for providing your valuable feedback. Your kind words encourage us greatly.We will make greater effort for your comfortable stay.We are looking forward to welcoming you again on your next opportunity.Sincerely Yours,Mitsui Garden Hotel Jingugaien Tokyo PremierRooms Department Manager

10/10 Excellent

Luis

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super nice and modern hotel!
Séjour de 1 nuit en avril 2024
Réponse de Mitsui Garden Hotel Jingugaien Tokyo Premier le 17 mai 2024
Thank you for staying with us.We look forward to seeing you again.

6/10 Satisfaisant

Kyoko

Les points forts : Propreté
Séjour de 1 nuit en mai 2024
Réponse de Mitsui Garden Hotel Jingugaien Tokyo Premier le 17 mai 2024
Thank you for staying with us.We look forward to seeing you again.

6/10 Satisfaisant

Tyler

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Overall a good stay here. In the middle of everything and connected to a subway which is great. New and stylish hotel. Good breakfast. Had a great sized patio balcony. What I didn't love. The lighting in the room was not good. The room was small with a very small closet. While the balcony was large, very furniture was out there minus a small rectangular thing. Can't really enjoy it and could have used that extra space and had a proper sized room. The restaurant was booked out from all lunches and dinners so not very nice to not have an option to eat there minus breakfast. While it's a nice central area, cabs never new where the hotel was and was a struggle to show them, even with the exact Google map address. Also getting a cab without ordering one seems impossible.
Séjour de 2 nuits en mai 2024
Réponse de Rooms Department Manager le 11 mai 2024
Thank you for choosing to stay with us and for sharing your feedback. We are glad to hear that you enjoyed our convenient location and stylish hotel ambiance, along with the good breakfast. We apologize for any inconvenience you experienced with the lighting in the room and the size of the closet. For future stays, we recommend trying our Superior Corner Twin (30) or Deluxe Twin Room (38) for more space. Regarding the balcony, we appreciate your feedback and will look into providing more furniture for a better experience. We are sorry to hear about the restaurant availability issue; we will review our booking procedures to ensure a smoother dining experience for our guests. We apologize for the inconvenience with taxi services and will work on improving communication with local drivers. Thank you once again for your valuable feedback. Sincerely Yours, Mitsui Garden Hotel Jingugaien Tokyo Premier Room department manager

10/10 Excellent

Siddharth

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a beautiful hotel with very welcoming staff and excellent rooms! I was staying in a triple room with a balcony, and had a great experience. The room is designed to take advantage of a small space, but my friends and I didn't feel like it was cramped at all. There's also a bakery in the lobby that makes some delicious croissants and other baked goods. My only note would be that the hotel doesn't have many dining options outside and even the closest konbini is a 5 minute walk away. Besides that, excellent hotel.
Séjour de 1 nuit en avril 2024
Réponse de Mitsui Garden Hotel Jingugaien Tokyo Premier le 1 mai 2024
Thank you for your kind review and for choosing to stay with us. We are delighted to hear that you enjoyed our beautiful hotel, welcoming staff, and excellent rooms, especially the triple room with a balcony. We are glad you found the room design comfortable. Regarding dining options, we regret any inconvenience caused by the proximity of external dining facilities. We hope this didn't significantly impact your overall experience. Should you stay with us again, you might consider our delightful bakery for some delicious treats. Sincerely Yours, Mitsui Garden Hotel Jingugaien Tokyo PremierRoom department manager

10/10 Excellent

Daiki

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
good
Séjour de 1 nuit en avril 2024
Réponse de Mitsui Garden Hotel Jingugaien Tokyo Premier le 1 mai 2024
Thank you very much for staying at Mitsui Garden Hotel Jingugaiennomori Tokyo Premier.Also, thank you for providing your valuable feedback. Your kind words encourage us greatly.We will make greater effort for your comfortable stay.We are looking forward to welcoming you again on your next opportunity.Best regards,Mitsui Garden Hotel Jingugaiennomori Tokyo PremierManager

8/10 Bien

Takao

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Mitsui Garden Hotel Jingugaien Tokyo Premier le 1 mai 2024
Thank you very much for staying at Mitsui Garden Hotel Jingugaiennomori Tokyo Premier.Also, thank you for taking the time to write this review. Your kind words encourage us greatly.We will make greater effort to serve a more comfortable hotel to stay at. We are looking forward to welcoming you again on your next opportunity.Best regards,Mitsui Garden Hotel Jingugaiennomori Tokyo PremierManager

8/10 Bien

Taylor

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
If you want to be close to Shinjuku other areas, but not directly in the hustle bustle then this hotel is perfect for you. the red light district is only 15 min away, the train station is right outside the hotel doors you’re able to take a nice walk to Harajuku area as well. The doors close at night you’re only able to enter w your hotel key card. There’s someone there all night they are able to assist! The room is definitely on the larger side with a balcony for an amazing view. Would definitely stay again! Most of our friends stayed directly in Shinjuku, so we had to take Uber/taxi every day to see them but it would be 10-$20 each way which wasn’t bad for us. Check In is at a kiosk takes less than 5 minutes.
Séjour de 5 nuits en avril 2024
Réponse de Mitsui Garden Hotel Jingugaien Tokyo Premier le 29 avr. 2024
Thank you very much for choosing to stay at Mitsui Garden Hotel Jingu Gaien Tokyo Premier. We sincerely appreciate you taking the time to share your feedback with us. We are delighted to hear your valuable opinions. We are pleased that you enjoyed the convenient location of the hotel and access to nearby tourist attractions. Your kind words regarding security measures, room size, and the view from the balcony are truly appreciated. We are glad that you were satisfied with the smooth check-in process. We look forward to welcoming you back on your next stay.Sincerely Yours,Mitsui Garden Hotel Jingugaien Tokyo PremierRoom department manager

10/10 Excellent

Sarah

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic location, well maintained and a very peaceful stay
Séjour de 6 nuits en avril 2024
Réponse de Mitsui Garden Hotel Jingugaien Tokyo Premier le 24 avr. 2024
We are delighted to hear that you enjoyed our fantastic location and peaceful stay. Your kind words motivate us to maintain our high standards. We look forward to welcoming you back soon.Sincerely Yours,

10/10 Excellent

GEORGINA, Los Angeles

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff at this property was excellent. When we arrived at check in a little before 2pm the dining room had already closed for lunch. Luckily a staff member recommended a great restaurant within walking distance.
Séjour de 1 nuit en avril 2024
Réponse de Rooms Department Manager le 23 avr. 2024
Thank you for your positive feedback regarding our excellent staff. We apologize for the dining room closure and appreciate your understanding. We hope you enjoyed the recommended restaurant. Sincerely Mitsui Garden Hotel Jingugaien Tokyo Premier General Manager

10/10 Excellent

Claudia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Exceptionally clean wonderful Accommodating staff
Séjour de 1 nuit en avril 2024
Réponse de Mitsui Garden Hotel Jingugaien Tokyo Premier le 22 avr. 2024
Thank you for your kind words about our exceptionally clean hotel and accommodating staff. We are delighted to hear that you had a wonderful experience with us. Sincerely Yours,Mitsui Garden Hotel Jingugaien Tokyo Premier Room department manager

10/10 Excellent

Christopher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 8 nuits en avril 2024
Réponse de Front Office Manager le 26 avr. 2024
Thank you for your stay at Mitsui Garden Hotel Jingugaien Tokyo Premier.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

4/10 Médiocre

GABRIEL

Voyage en groupe
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Would not recommend. Staff do not interact with you. Very impersonal. Bad location with not much around. Room is designed poorly with limited storage and dark. On site restaurant was overpriced and bad quality. We had to ask for bread 3 times before they brought it. Empty mini fridge. Does not compare well to other 4 star hotels.
Séjour de 3 nuits en avril 2024
Réponse de Mitsui Garden Hotel Jingugaien Tokyo Premier le 22 avr. 2024
We regret to hear about your experience and apologize for any inconvenience caused. Your feedback is valuable to us, and we will address the issues you raised with our team. If you consider staying with us in the future, we recommend our larger room options for a more comfortable stay. We assure you that your comments will be taken seriously to improve our services. Sincerely Yours, Mitsui Garden Hotel Jingugaien Tokyo PremierRoom department manager

10/10 Excellent

Meir

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is very nice, upgraded amenities, quiet, with bigger rooms compared with other hotel rooms in Tokyo, amazing stuff, very clean, and the location is great too because it’s close to the train station and you can go everywhere from there. I definitely recommend this hotel and I will return on my next visit.
Séjour de 5 nuits en avril 2024
Réponse de Mitsui Garden Hotel Jingugaien Tokyo Premier le 22 avr. 2024
Thank you for your kind words and for recommending our hotel. We are delighted to hear that you enjoyed the upgraded amenities, spacious rooms, convenient location near the train station, and the exceptional service provided by our staff. We look forward to welcoming you back on your next visit. Sincerely Yours, Mitsui Garden Hotel Jingugaien Tokyo PremierRoom department manager

8/10 Bien

Rodney, Bellevue

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close enough to Shinjuku to be convenient but far enough away to be quiet. Nice public bath. Subway line entrance is just steps away from front door. Only negative is there are no convenient stores close by.
Séjour de 5 nuits en avril 2024
Réponse de Mitsui Garden Hotel Jingugaien Tokyo Premier le 3 mai 2024
Thank you for your positive review. We appreciate your feedback. We regret any inconvenience regarding the proximity of convenience stores. Your suggestion is duly noted.Sincerely Yours, Mitsui Garden Hotel Jingugaien Tokyo Premier Room department manager

10/10 Excellent

Shannon

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property!! Excellent location —close to station easy to get to Shinjuku and Shibuya. Walkable to coffee shops in the morning… Overall loved the area, helpful staff, extremely clean rooms and comfortable beds!! Would definitely stay here again next time we’re in the Tokyo area!
Séjour de 4 nuits en avril 2024
Réponse de Rooms Department Manager le 19 avr. 2024
Thank you for your kind words and positive feedback regarding our beautiful property, excellent location, and helpful staff. We are delighted to hear that you enjoyed the cleanliness, comfort of our rooms, and the surrounding area. We look forward to welcoming you back on your next visit to Tokyo!Sincerely Yours, Mitsui Garden Hotel Jingugaien Tokyo Premier Room department manager

10/10 Excellent

Vicky

Séjour de 4 nuits en avril 2024
Réponse de Mitsui Garden Hotel Jingugaiennomori Tokyo Premier le 9 mai 2024
Thank you very much for staying at Mitsui Garden Hotel Jingugaiennomori Tokyo Premier.Also, thank you for providing your valuable feedback. Your kind words encourage us greatly.We will make greater effort for your comfortable stay.We are looking forward to welcoming you again on your next opportunity.Best regards,Mitsui Garden Hotel Jingugaiennomori Tokyo PremierManager

10/10 Excellent

Tiffany

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay, quiet area
Séjour de 2 nuits en avril 2024
Réponse de Rooms Department Manager le 23 avr. 2024
We are glad to hear you had a great stay in our quiet area. We hope you enjoyed the serene ambiance Mitsui Garden Hotel Jingugaien Tokyo Premier has to offer. Sincerely, Mitsui Garden Hotel Jingugaien Tokyo Premier Room department manager

10/10 Excellent

Farnoush

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was extremely clean, the stuff were friendly and helpful.
Séjour de 3 nuits en avril 2024
Réponse de Rooms Department Manager le 16 avr. 2024
Thank you for your kind feedback on the cleanliness and friendliness of our staff. We are delighted to hear that you had a pleasant stay with us. Sincerely Yours, Mitsui Garden Hotel Jingugaien Tokyo Premier Room department manager

10/10 Excellent

Claudia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean. Staff were very helpful
Séjour de 1 nuit en avril 2024
Réponse de Rooms Department Manager le 17 avr. 2024
Thank you for your kind feedback on the cleanliness and helpfulness of our staff. We are delighted to hear that you had a pleasant stay. Sincerely Yours, Mitsui Garden Hotel Jingugaien Tokyo Premier Room department manager

10/10 Excellent

RUKUI

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
This hotel was beautiful although it is a little secluded from everything but it’s worth the money! The train station is literally right next door which is great. Everything was clean and organized. Would recommend !
Séjour de 2 nuits en avril 2024
Réponse de Rooms Department Manager le 16 avr. 2024
Thank you for your kind words. We are delighted to hear that you enjoyed the beauty and cleanliness of our hotel. We appreciate your recommendation and look forward to welcoming you back. Sincerely Yours, Mitsui Garden Hotel Jingugaien Tokyo Premier Room department manager

10/10 Excellent

Lavinia

Séjour de 4 nuits en avril 2024
Réponse de Mitsui Garden Hotel Jingugaien Tokyo Premier le 4 mai 2024
Thank you very much for staying at Mitsui Garden Hotel Jingugaiennomori Tokyo Premier.Also, thank you for providing your valuable feedback. Your kind words encourage us greatly.We will make greater effort for your comfortable stay.We are looking forward to welcoming you again on your next opportunity.Sincerely Yours,Mitsui Garden Hotel Jingugaien Tokyo PremierRooms Department Manager

8/10 Bien

Kate

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good place to stay for one night before we departed back to Canada. Onsens are lovely. Pajamas provided. Place is clean and well kept. The lighting in the rooms is very poor, couldn’t see really my face at all to do make up properly. For the price I expected a little more but overall it’s a nice hotel.
Séjour de 1 nuit en avril 2024
Réponse de Rooms Department Manager le 17 avr. 2024
Thank you for choosing our hotel for your stay. We are delighted to hear that you enjoyed the onsen and the cleanliness of our facilities. We appreciate your feedback regarding the room lighting, and we will take this into consideration for future improvements. If you decide to stay with us again, you may consider our Superior Corner Twin (30) or Deluxe Twin Room (38) for a more spacious experience. Sincerely Yours, Mitsui Garden Hotel Jingugaien Tokyo Premier Room department manager

8/10 Bien

Sze Chun Wilson

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We have stayed at a few other Mitsui Garden properties now and this one has great services at the front desk when we asked for help to receive a large courier package and calling taxis (other than the peak time when we checked-in so we ended up not getting in line for the personal touch, instead we did it at the self-service kiosk. On the side note, the housekeeping staff seems to require more attention in details. Otherwise, we loved the balcony setting so we still would consider this property upon next visit in Tokyo.
Séjour de 3 nuits en avril 2024
Réponse de Rooms Department Manager le 15 avr. 2024
Thank you for sharing your experience with us. We are delighted to hear that you appreciated our front desk services. We apologize for any oversight by our housekeeping staff and will address this internally. We are glad you enjoyed the balcony setting and hope to welcome you back on your next visit to Tokyo. Sincerely Yours,Mitsui Garden Hotel Jingugaien Tokyo PremierRoom department manager

10/10 Excellent

Jenelle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a fantastic stay!! We were there for 5 nights to explore Tokyo. The hotel is right next to 3 train stations that can get you anywhere around Tokyo. The cleanliness, rooms, and staff were great. The room was actually a lot bigger than we had thought it would be. The comfiest beds, linens, and we loved the shower. Only thing to note- the hotel is a little out of the way. There isn’t much for restaurants/shops around the hotel at a walking distance, you do you have to take a train for that, or walk a descent amount. We actually enjoyed being a little out of the way. After a long day of being a tourist and around a ton of people, it was always nice to come back to a more queit area!
Séjour de 5 nuits en avril 2024
Réponse de Rooms Department Manager le 16 avr. 2024
Thank you for sharing your feedback with us. We are delighted to hear that you had a fantastic stay exploring Tokyo and enjoyed our hotel's cleanliness, rooms, and staff service. We are glad that you found the room spacious and the amenities comfortable. Regarding the location, we understand your point about the distance from restaurants and shops. While we are a bit secluded, many guests appreciate the tranquility after a busy day in the city. We hope this allowed you to relax and unwind peacefully.We look forward to welcoming you back in the future. Sincerely Yours, Mitsui Garden Hotel Jingugaien Tokyo Premier Room department manager

10/10 Excellent

Elizabeth, Seattle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Rooms Department Manager le 17 avr. 2024
Thank you very much for staying at Mitsui Garden Hotel Jingugaiennomori Tokyo Premier.Also, thank you for taking the time to write this review. Your kind words encourage us greatly.We will make greater effort to serve a more comfortable hotel to stay at. We are looking forward to welcoming you again on your next opportunity.Sincerely Yours,Mitsui Garden Hotel Jingugaien Tokyo PremierRooms Department Manager

8/10 Bien

Sachiko

Les points forts : Personnel et service
Séjour de 13 nuits en mars 2024
Réponse de Rooms Department Manager le 17 avr. 2024
Thank you very much for staying at Mitsui Garden Hotel Jingugaiennomori Tokyo Premier.Also, thank you for providing your valuable feedback. Your kind words encourage us greatly.We will make greater effort for your comfortable stay.We are looking forward to welcoming you again on your next opportunity.Sincerely Yours,Mitsui Garden Hotel Jingugaien Tokyo PremierRooms Department Manager

10/10 Excellent

Heidi Reina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent service!
Séjour de 5 nuits en mars 2024
Réponse de Rooms Department Manager le 17 avr. 2024
Thank you for having chosen at Mitsui Garden Hotel Jingugaien Tokyo Premier from among a number of hotels and taking time to review of the hotel.We are happy to know that you were able to leave with that impression.We will continue our efforts to provide the best service for the guests and are very much looking forward to welcoming you again in the near future.Sincerely Yours,Mitsui Garden Hotel Jingugaien Tokyo PremierRooms Department Manager

8/10 Bien

Terry

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
It was a nice property in a nice area with short walks to 2 major metro lines. Room was very small but clean and well appointed.
Séjour de 2 nuits en avril 2024
Réponse de Mitsui Garden Hotel Jingugaien Tokyo Premier Room le 16 avr. 2024
Thank you for your positive review. We are glad you enjoyed our property and convenient location. We apologize for the inconvenience caused by the room size. For your next visit, you may consider our Superior Corner Twin (30) or Deluxe Twin Room (38) for a more spacious experience. Sincerely yours,Room department managerMitsui Garden Hotel Jingugaien Tokyo Premier Room

8/10 Bien

Theresa Qiao Zhen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like the easy access to the transportation
Séjour de 11 nuits en mars 2024
Réponse de Mitsui Garden Hotel Jingugaien Tokyo Premier le 22 avr. 2024
We are delighted to hear that you found the transportation access convenient. We hope it added to the overall positive experience during your stay. Sincerely Yours, Mitsui Garden Hotel Jingugaien Tokyo Premier Room department manager

8/10 Bien

ALICIA

Voyage en famille
El hotel está muy bien. La vdd si lo recomiendo. Solo el check in fue lento pero amables. Tiene onsen y ofrece pijamas
Séjour de 1 nuit en avril 2024
Réponse de Mitsui Garden Hotel Jingugaien Tokyo Premier le 23 avr. 2024
Agradecemos su recomendación y comentarios positivos. Lamentamos la demora durante el check-in y agradecemos su comprensión. Esperamos tener el placer de darle la bienvenida de nuevo. Mitsui Garden Hotel Jingugaien Tokyo Premier

10/10 Excellent

Karl

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quiet location but easy access to everything
Séjour de 3 nuits en avril 2024
Réponse de Mitsui Garden Hotel Jingugaien Tokyo Premier le 23 avr. 2024
We are delighted to hear that you enjoyed our convenient location and friendly service. Your kind words motivate us to continue delivering exceptional experiences.Sincerely Yours,

8/10 Bien

stephanie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location and stay for first visit to Tokyo
Séjour de 6 nuits en mars 2024
Réponse de Rooms Department Manager le 23 avr. 2024
We are glad to hear you had a great stay in our quiet area. We hope you enjoyed the serene ambiance Mitsui Garden Hotel Jingugaien Tokyo Premier has to offer. Sincerely, Mitsui Garden Hotel Jingugaien Tokyo Premier Room department manager

8/10 Bien

Anthony, Las Vegas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Rooms Department Manager le 17 avr. 2024
Thank you for having chosen at Mitsui Garden Hotel Jingugaien Tokyo Premier from among a number of hotels and taking time to review of the hotel.We are happy to know that you were able to leave with that impression.We will continue our efforts to provide the best service for the guests and are very much looking forward to welcoming you again in the near future.Sincerely Yours,Mitsui Garden Hotel Jingugaien Tokyo PremierRooms Department Manager

8/10 Bien

Richard

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Nice hotel. Immediate area is a bit quiet. And the bar closes very early each evening at 930pm
Séjour de 3 nuits en mars 2024
Réponse de Mitsui Garden Hotel Jingugaien Tokyo Premier le 23 avr. 2024
Thank you very much for choosing our hotel. We apologize for any inconvenience caused by the early closure of the restaurant. We hope you were able to enjoy a quiet environment.Sincerely Yours

10/10 Excellent

Thary, Stockton

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mars 2024
Réponse de Rooms Department Manager le 17 avr. 2024
Thank you for having chosen at Mitsui Garden Hotel Jingugaien Tokyo Premier from among a number of hotels and taking time to review of the hotel.We are happy to know that you were able to leave with that impression.We will continue our efforts to provide the best service for the guests and are very much looking forward to welcoming you again in the near future.Sincerely Yours,Mitsui Garden Hotel Jingugaien Tokyo PremierRooms Department Manager

4/10 Médiocre

Ruby

Voyage en groupe
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I would not recommend this hotel for tourists. It is right across the street from the Olympic Stadium, so one would expect the area to have restaurants, shops, etc. Not at all.There is only one restaurant in the hotel and it is an Italian restaurant, not Japanese. Breakfast, lunch and dinner are served there.The portions for dinner are small and the prices are very high compared to other restaurants all over Tokyo. One night 3 of us went down for a drink toward the end of dinner hours. All the seats at the bar were taken but there were at least 3 tables free. The staff was extremely rude and refused to seat us unless we committed to ordering food! Oh, and their "glass of wine" is more like 3 ounces, not the US standard 5 ounce pour. There is a small coffee shop about 10 minutes away, and that is it. There is a subway stop across the street, but if you want to walk, browse, eat or shop...nothing. No buses nearby either.
Séjour de 4 nuits en mars 2024
Réponse de Mitsui Garden Hotel Jingugaien Tokyo Premier le 29 avr. 2024
We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We appreciate your feedback regarding the limited dining options and the service you received at our restaurant. We understand your concerns and regret that we did not meet your expectations. Your comments have been duly noted for improvement. If you consider staying with us again, we recommend trying our Superior Corner Twin (30) or Deluxe Twin Room (38) for a more spacious experience. Thank you for bringing these issues to our attention. Sincerely Yours, Mitsui Garden Hotel Jingugaien Tokyo Premier Room department manager