The GOOD:
Nice location, close to downtown and vineyard. Grocery store, coffee shop and ice cream stand nearby. Quiet, parking lot is busy but not full, “neighbors” were friendly.
Communication with host was smooth before and during the stay. Check in and check out were very easy.
Nice layout for 2 families, both bedrooms were decent size, connected to their own closets and bathrooms. The two bedrooms are in opposite sides of the unit. Being on first floor was also easier to move stuff from the car. Both beds were comfortable as well. Plenty of supplies for kitchen and bathrooms.
The NOT SO GOOD:
Main reason I am not giving 5 starts is the billing error we experienced. It took two weeks and a lot of back and forth communications with host and VRBO customer reps to finally get the $200 refund. Explanation from host was “software error”.
One thing I would like to point out was that VRBO allows hosts to use their own billing system so VRBO doesn’t have access to billing details, except for the VRBO service fee they charge separately. When there is any dispute on billing, I feel that VRBO acts like coordinators, unable to make any determination on the situation. Although my issue is resolved in the end, this should be caution for everyone using this platform.
One minor thing is that we had to vacuum the main room floor upon arriving due to white residues on the floor.