We had an absolutely amazing stay at this vacation rental in Traverse City, located just minutes away from downtown. The location was perfect for exploring the vibrant city and all its attractions. The rental itself was nothing short of fantastic, with modern and tasteful decor that created a cozy and inviting atmosphere. We highly recommend this vacation rental to anyone looking for a memorable experience in Traverse City.
Had to have another guest explain how to work the doors with the codes. No instructions were ever given. Tv in room didnât work and there was no one to ask or explain how to correct. Having to strip the bed?! Seriously?! What does the cleaning fee cover?! âGarden viewâ was literally looking over an overgrown mess of weeds.
No Room Code or Refund - Had to stay somewhere else
Long story short: I spent almost two hours trying to contact the company to get room access. They never got back to me, and I had to get a hotel. I still haven't received a refund.
On the day of check-in, I sent the host a message asking about my access code. I didn't get a reply but assumed that there would be instructions or someone to help once I arrived. I got to the Inn, but there was no one there and no instructions. I tried calling all of the numbers provided, but no one answered. I contacted Vrbo, and they tried contacting the host as well. They tried four times and never heard from them.
After an hour and a half on the phone and searching through my email and the Vrbo listing, I still didn't get an answer. I left and had to get a last-minute room at a hotel down the street.
A few days later, I was finally put in contact with a person from the Inn...but they were extremely rude and accused me of lying. They said they had to check a few things and would get back to me, but they never did.