2/10 Horrible
Alia H.
12 sept. 2025
Les points faibles : Propreté
I would never stay at this property or any Southern Belle rental again. The unit felt neglected and worn down. Rust covered appliances including the washer, dryer, lint trap, hair blow dryer, and teapot. Faucets leaked. Pillows were horrifyingly stained deep yellow and filthy, clearly used for years without replacement. The sheets barely covered the thin mattress topper, leaving the actual mattress exposed, which felt unhygienic. The fridge and backup mini fridge were both hotter inside than the house, making it unsafe to store food or medication. We had to throw out groceries after the first night and couldn’t even keep water cold in the Georgia heat. The backup fridge was clearly a band-aid solution, proving they knew the main fridge didn’t work. SB Group was notified, claimed it was fixed, but it wasn’t. They did nothing else to help. Guests below had a barking dog at night. While location is prime, loud music with deep bass vibrated the house until 3 a.m. Even high-grade earplugs we use for lawn mowers couldn’t block it. The front door jammed on day one, trapping us inside except for the elevator. Mel from SBelle said it wasn’t our fault and we wouldn’t be charged for a locksmith, admitting this issue happens often. I had to repeatedly ask management to fix it, which was alarming since it was the only emergency exit. After our stay, we were charged without prior notice. The email lacked key details, and when I asked for clarification their reply ignored my points/concerns
Alia H.
Séjour de 4 nuits en septembre 2025