Hôtel près de Unity Chemical Dependency, Rochester, Rochester

« Beautiful new hotel, very welcoming staff, except that the room was not clean a lot of dust on the fridge, table and shower not washing with germs. »

« Staff was very welcoming »

« Très bien Près de tout les services et restauration »

« The hotel called and cancelled our reservation as we were pulling into the parking lot after check in time. They offered no help in finding an alternate reservation and when I asked to speak to the manager they hung up on me. Went inside the lobby, which smelled so strongly of weed it was almost unbearable. The staff behind the desk was visibily trying to avoid dealing with me, so I left. Only got a refund because Expedia’s customer service is good. The hotel never offered or initiated one »

« The room was smaller than expected but fortunately we were only staying one night. The room didn’t seem to have enough insulation and it was a cold, windy night when we arrived. The heating system worked great but the bathroom remained cold even with the door left open. It was easy to complete the check-in process and receive our door code. The only suggestions I would make is for more areas in the bathroom for supplies, maybe a small shelf and more drinking cups, only 2 were provided. »

« Lit tres inconfortable. »

« Nous avions réservé 10 mois à l’avance avec expédia du a un événement majeur à Rochester. A l’arrivée, il n’avait pas notre réservation. »

« The overall amenities were excellent, and I truly appreciated the quality of the stay. However, I was disappointed by the amount of waste at the breakfast buffet. Disposable plates and individually wrapped glasses, all ending up in the trash, feel out of step with today’s sustainability standards. This practice alone makes me question whether I would return. Thank you. »

« La chambre est impeccable.. aussi le personnel.. merci »

« Grande chambre avec cuisine, très propre. Quartier calme au bord de la Genesee River »

« Breakfast was fresh staff was very friendly »

« accueil du personnel, propreté et confort de la chambre »

« c'était parfait ! »

« Belle place et très bon service. »

« Boff »

« Bed sheets were not changed from the previous guest, I had to use the towels not to be on direct contact with them...and nobody responded to help me or even apologize....i have never seen that and I travel a lot »