Hotels mit Restaurant Ürgüp

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" Unfortunately the personal stuff on the reception was horrible. They were not helpful or kind. We asked them twice which time our shuttle will come on the next day for the transport to the airport and they have said the wrong time. We got confirmed the time even in handwritten form. Furthermore the stuff on the reception couldn’t speak English as well and they didn’t care if you tell them problems or concerns. The food in the restaurant was good and also the personal stuff in the restaurant was nice and very friendly. The hotel itself is nice and the rooms are pretty. Unfortunately the cleaning stuff forgot also the dirty cleaning sponge in the room which represents not really a good side in point of the workers and their motivation. Nevertheless, it would be for the hotel itself good to present educated stuff on the reception because it’s the first image from the hotel. "