Dear David,Thank you for taking the time to share your feedback regarding your recent booking with us, which is quite surprising to read. We apologize for any inconvenience you experienced during your check-in process. However, we would like to clarify and address the concerns you raised.Firstly, we assure you that the apartment you booked was reserved exclusively for your stay. We can confirm that nobody has lived in the apartment during the period you had it booked. Our records indicate that the apartment was indeed vacant and available for your arrival.Regarding the phone numbers provided for check-in, we apologize if you encountered any issues. It is possible that there might have been a temporary technical glitch with the phone lines, which resulted in the numbers being temporarily out of service or maybe there was an issue with your phone itself. We sincerely apologize for any frustration or inconvenience this may have caused you.Furthermore, we would like to emphasize that we are always available to assist our guests. In situations where communication via phone may not be possible, we encourage guests to reach out to us via alternative methods such as email or our 24/7 customer support. We deeply regret any difficulties you faced, and we are committed to improving our communication channels to ensure a smoother experience for all our guests.Please be assured that we regularly welcome guests to this property, and our previous guests have never encountered any problems with checking in. We take pride in providing a seamless and hassle-free experience for all our guests, and we regret that your experience did not meet your expectations.Once again, we sincerely apologize for the inconvenience caused. We appreciate your valuable feedback, as it helps us identify areas for improvement. Should you consider giving us another opportunity to serve you in the future, we will make every effort to ensure your stay exceeds your expectations.If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to reach out to us directly.Best regards from Vienna,Julia