2/10 Horrible
Leandro
Voyage en famille
29 déc. 2025
Les points forts : Propreté
Les points faibles : Services et équipements et infrastructures et conditions de l’hébergement
Staff is extremely rude. We came to town from Canada for 2 days to visit local relatives. The property has so much potential, but receptionists were so unprofessional and full of themselves from the start. We booked two rooms for December 26th to 28th for my family and another for my parents. When we checked in, no smile, no real greetings- if felt like they were doing a favor. Upon check in we were notified that the swimming pool was close, since there was a Jewish Event going on in the hotel, so the space was booked for them. Bear in mind there is a heat wave going on (39 C). We get to the apartment, the AC is not working. When asked the same receptionist to fix it or change our rooms, he was often staling and not being helpful...I asked him if we could check a new room and before moving, if we can see if the AC was working, so to save time in case we have to move all our things just to move to another room where the AC was not working. He denied and said we could only move without check anything. They were more worried to see if they could resell the room we were leaving. End of the day, we moved but at the new room, the safe was not working and the maintenance man (one of the nicest persons there) could not fix it. After all the frustration, we finally checked out and I contacted Expedia to report the swimming pool incident. The Expedia rep call the hotel and turns out they hung up on his face while he was chatting with me. Needless to say we wont stay here anymore.
Leandro
Séjour de 2 nuits en décembre 2025