4/10 – Schlecht
Jessica F.
19. Aug. 2025
Verbesserungswürdig: Sauberkeit
The most concerning part of our stay was an unexpected 3,000 charge to our credit card. The host claimed it was the second rental installment, which they "always collect at check-in." But Vrbo had already collected that payment 3 months earlier. When I addressed the issue, the host was unhelpful and ended our conversation without any resolution, and I had to work with Vrbo directly to get the charge refunded. This lack of knowledge is troubling, especially since we weren’t the first guests to book this home through Vrbo (and this host has multiple other listings on this platform).As for the property itself, the location is great—close to downtown, with a beautiful bay. Unfortunately, the home had several issues. The washing machine was broken with no plan to fix it until I requested a discount on the property given the inconvenience (then they installed a new one). Landscaping was badly overgrown. We had to cut plants away from the AC unit which was completely covered by them. Garbage cans were full when we arrived, leaving no room for trash the first half of the week. Inside, all the dart tips were broken, one of the ovens didn't work, and ants crawled across kitchen counters and bathroom walls. The pontoon we rented was covered in mildew and needed cleaning. Though the host resolved several of our concerns, I have stayed at many rentals and have never had to message a host with so many issues. Overall, despite the great location, I cannot recommend this property.
Jessica F.
Aufenthalt von 7 Nächten im Juli 2025