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Bewertungen von Somerset Hills Hotel, Tapestry Collection by Hilton

4 out of 5
Somerset Hills Hotel, Tapestry Collection by Hilton
200 Liberty Corner Rd, Warren, NJ

Bewertungen

8.6

Hervorragend

87 von insgesamt 142 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
29 von insgesamt 142 Gästebewertungen haben eine Bewertung von 8 - Gut" "
12 von insgesamt 142 Gästebewertungen haben eine Bewertung von 6 - Okay" "
8 von insgesamt 142 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
6 von insgesamt 142 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9.4/10

Sauberkeit

8.8/10

Personal & Service

8.2/10

Ausstattung

9.2/10

Zustand der Unterkunft

8.8/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Priscilla

Mit dem Partner gereist
Need more menu items in restaurant
Aufenthalt von 8 Nächten im Mai 2024

2/10 – Ungenügend

Lawrence

Mit Haustieren gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Administrative issues
Aufenthalt von 3 Nächten im März 2024
Antwort von Ivan am 2. Apr. 2024
Hello Lawrence,Thank you for taking the time to post a review. Could you please provide more details about your issues?

10/10 – Hervorragend

Sara

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2024
Antwort von Ivan am 11. März 2024
Thank you so much for staying with us Sara. We look forward to having you back in the near future.

8/10 – Gut

Julie

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
The restaurant and bar was amazing! Unfortunately we waited at the front desk for 10 minutes before the person came to check us in.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Ivan am 19. Feb. 2024
Hello Julie,Thank you for taking the time to let us know about your experience with us. Please know that I will investigate your concerns about wait time for check in. My apologies for that and hope you give us a second chance to get it right.

10/10 – Hervorragend

Andrea

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Ivan am 6. Feb. 2024
Hello Andrea,We are happy to see that you were pleased with your stay. Please come again.

10/10 – Hervorragend

John

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A very well appointed hotel with excellent customer service.
Aufenthalt von 3 Nächten im November 2023
Antwort von Ivan am 5. Dez. 2023
Hello John,Thank you for your kind words. I'll be sure to let the staff know.

6/10 – Okay

ARLENE JOHN

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Room was lovely... lght & airy.... regrettably the new Heating Unit ran off & on all night, sometimes spewing cold air. Lost 3 hours of sleep.... Breakfast was alacart, $19.00 / person... could not get lighter breakfact " because Hotel was busy ??"
Aufenthalt von 1 Nacht im November 2023
Antwort von Ivan am 26. Nov. 2023
Hello Arlene,I am sorry to hear that your stay was anything less than great. We normally do a better job handling the volume of breakfast, so I sincerely apologize for you not being able to order off menu. I hope you give us a second chance to get it right the next time you are in the Warren, NJ area.

10/10 – Hervorragend

James, Reno

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Stayed over holiday week to visit family nearby. This hotel was recently remodeled and is a big upgrade from its predecessor. Rooms are modern, clean and functional. The pub/restaurant is a good place to meet and have a drink.
Aufenthalt von 4 Nächten im November 2023
Antwort von Ivan am 24. Nov. 2023
Hello James.Thank you for your kind words. We are happy that you enjoyed our upgrades. We look forward to hosting you again the next time you visit Warren, NJ.

10/10 – Hervorragend

Kat

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff were wonderful. I was able to check in early. The property was lovely. Great shampoo, etc. The vent on the end of the air handler was very dusty. Room was very comfortable. Felt like a long way from most shopping and dining.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Ivan am 13. Nov. 2023
Hello Kat,Thank you for your kind words. We really appreciate it.

10/10 – Hervorragend

Meghann

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023
Antwort von Ivan am 6. Nov. 2023
Hello Meghann,I am happy to see you enjoyed your recent stay with us. We look forward to welcoming you on your next visit to Warren NJ.

10/10 – Hervorragend

Minehli, La Crescenta

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im November 2023
Antwort von Ivan am 6. Nov. 2023
Hello Minehli,Thank you for choosing to stay with us while in the Warren, NJ area. We are very happy to see you enjoyed your stay. Looking forward to having you stay with us again in the near future.

2/10 – Ungenügend

Ralph j

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Poor customer service.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Ivan am 28. Okt. 2023
Hello Ralph.I apologize that your stay was anything less than perfect. It is our goal to satisfy every guest and it seems we failed in your case. Please note that full refund was issued.

10/10 – Hervorragend

Emily, Charlottesville

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean room, helpful staff, great breakfast options
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Ivan am 22. Okt. 2023
Hello Emily,Thank you for choosing to stay with us while visiting Warren, NJ. We truly appreciate your kind words and look forward to having you stay with us again in the near future.

10/10 – Hervorragend

Adrea

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Ivan am 17. Okt. 2023
Hello Adrea,Thank you for staying with us. We look forward to having you with us again in the near future.

10/10 – Hervorragend

Bradley

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very good hotel
It was great.
Aufenthalt von 3 Nächten im September 2023
Antwort von Ivan am 4. Okt. 2023
Hello Bradley,Thank you for staying with us. We look forward to hosting you again in the near future.

2/10 – Ungenügend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
フロント対応が最悪
早朝のチェックアウトでしたが、レシートをくれず、メールで送る旨、フロントの人が言いましたが、その後何の連絡もありません。ヒルトンの名前を冠していますが、ヒルトン全体の接客の質を疑います。今後改善が図られない場合、二度とヒルトンには宿泊しないかもしれません。
Aufenthalt von 4 Nächten im September 2023
Antwort von Ivan am 4. Okt. 2023
Hello,Thank you for choosing to stay with us. I would like to express my sincere apologies for the mix up. We did not have your personal email address on file.

8/10 – Gut

dr PK, San Rafael

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im September 2023
Antwort von Ivan am 26. Sept. 2023
Good morning,Thank you for choosing to stay with us while visiting the Warren NJ area. We appreciate your business and look forward to hosting you again in the future.

10/10 – Hervorragend

renay

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great staff! Delicious food!
Aufenthalt von 2 Nächten im September 2023
Antwort von Ivan am 10. Sept. 2023
Good day Renay,Thank you so much for choosing to stay with us. We appreciate your kind words and look forward to you staying with us again in the future.

10/10 – Hervorragend

Dinesh

Aufenthalt von 1 Nacht im September 2023
Antwort von Ivan am 4. Okt. 2023
Hello Dinesh,Thank you for staying with us. We look forward to hosting you again in the near future.

10/10 – Hervorragend

Linda S Walton

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent customer service and friendly
Aufenthalt von 3 Nächten im August 2023
Antwort von Ivan am 13. Aug. 2023
Hello Linda,Thank you for choosing to stay with us while visiting Warren, NJ. We are so happy to hear that you enjoyed your stay. We look forward to having you stay again in the near future.

10/10 – Hervorragend

Ann

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The sheets and bedding were beyond amazing! Very luxurious!
Aufenthalt von 1 Nacht im August 2023
Antwort von Ivan am 8. Aug. 2023
Hello Ann,Thank you for choosing to stay with us while in the Warren, NJ area. We are happy to hear you enjoyed your bedding. We look forward to having you again in the near future.

10/10 – Hervorragend

Carolyn, Burlington

Aufenthalt von 1 Nacht im August 2023
Antwort von Ivan am 28. Aug. 2023
Hello Carolyn,Thank you for choosing to stay with us while traveling to Warren, NJ. We are happy to hear you had a great stay and looking forward to having you stay with us again in the near future.

10/10 – Hervorragend

Sasha

Aufenthalt von 1 Nacht im August 2023
Antwort von Ivan am 28. Aug. 2023
Hello Sasha,Thank you for choosing to stay with us while traveling to Warren, NJ. We are happy to hear you had a great stay and looking forward to having you stay with us again in the near future.

10/10 – Hervorragend

Kendell Jimenez

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Ivan am 2. Aug. 2023
Hello Kendell,Thank you for choosing to stay with us while visiting Warren, NJ. We look for to having you stay with us again in the near future.

10/10 – Hervorragend

Stacey

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Ivan am 2. Aug. 2023
Hello Stacey,Thank you for choosing to stay with us while visiting Warren, NJ. We look for to having you stay with us again in the near future.

10/10 – Hervorragend

Paula

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Reasonable prices and convenient location
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Ivan am 2. Aug. 2023
Hello Paula,Thank you for choosing to stay with us while visiting Warren, NJ. We look for to having you stay with us again in the near future.

10/10 – Hervorragend

Edward, Ewing

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Ivan am 2. Aug. 2023
Hello Edward,Thank you for choosing to stay with us while visiting Warren, NJ. We look for to having you stay with us again in the near future.

4/10 – Schlecht

Frederick, Naples

Mit der Familie gereist
Gut: Sauberkeit
The air conditioner in the room rattled all night and was soooo noisy it resulted in a terrible nights sleep. We got in late from a long travel day and this was not what we expected.
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Ivan am 2. Aug. 2023
Hello Frederick,Thank you for choosing to stay with us while visiting Warren, NJ. I would like to sincerely apologize that your stay was anything less than perfect. We hope that you give us a second chance to get it right next time you are in the area.

4/10 – Schlecht

Jay

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Room was not ready until 5:30. Check in process was not fun. Room didn't have power, the lights and TV did not work.
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Ivan am 13. Juli 2023
Hello Jay,Thank you for taking the time to let us know about your recent stay at Somerset Hills Hotel. I am sorry to hear that you were not able to check-in until 5:30. I hope we were able to fix your electric once reported. Please know that your feedback is very important to us.

10/10 – Hervorragend

Michael

Aufenthalt von 1 Nacht im Juli 2023
Antwort von Ivan am 2. Aug. 2023
Hello Michael,Thank you for choosing to stay with us while visiting Warren, NJ. We look for to having you stay with us in the near future.

10/10 – Hervorragend

Tamra

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Ivan am 22. Juli 2023
Hello Tamra, thank you for staying with us at the Somerset Hills Hotel. We truly appreciate your business and are thrilled you enjoyed your stay. Please visit us again soon, we look forward to welcoming you home.

10/10 – Hervorragend

Jacquelyn, Gilbertsville

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Juni 2023
Antwort von Ivan am 22. Juli 2023
Hello Jacquelyn, thank you for staying with us at the Somerset Hills Hotel. We truly appreciate your business and are thrilled you enjoyed your stay. Please visit us again soon, we look forward to welcoming you home.

10/10 – Hervorragend

Peter

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Comfort, quiet and relaxing
Great property, staff, food services and rooms are very large and comfortable. Bath/shower is a step above other hotels. Overall 5 stars
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Ivan am 22. Juli 2023
Hello Peter, thank you for staying with us at the Somerset Hills Hotel. I will be sure to share your kind words with our staff. We truly appreciate your business and are thrilled you enjoyed your stay. Please visit us again soon, we look forward to welcoming you home.

10/10 – Hervorragend

Peter

Aufenthalt von 1 Nacht im Juni 2023
Antwort von Ivan am 22. Juli 2023
Hello Peter, thank you for staying with us at the Somerset Hills Hotel. We truly appreciate your business and are thrilled you enjoyed your stay. Please visit us again soon, we look forward to welcoming you home.

8/10 – Gut

James

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Pool closed
Sorry but the AC is very noisy. The closet light doesn’t turn off and shines in your eyes through closet doors and the pool was not open. We specifically picked this hotel for the outdoor pool because it was 90 degree weather and we were at a track meet all day.
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Ivan am 22. Juli 2023
Hello James, Thank you for choosing to stay with us while in Warren, NJ. I would like to personally apologize for your stay being anything less than perfect. We hope you give us a second chance to get it right next time you visit Warren, NJ.

4/10 – Schlecht

Peter B

Gut: Sauberkeit
Verbesserungswürdig: Komfort des Zimmers
Very nice room with infrastructure disappointments
Great breakfast service. Very good reception service. NO HOT WATER!!! VERY NOISY HVAC. LOUD CLANGING NOICE WHEN IT TURNED ON AND OFF.
Aufenthalt von 1 Nacht im Mai 2023

10/10 – Hervorragend

jeannette

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2023

10/10 – Hervorragend

Felicia

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was perfect for a solo weekend stay. Quiet, clean, beautiful, and cozy were my thoughts. I will be returning for sure!
Aufenthalt von 2 Nächten im April 2023

6/10 – Okay

Amy

Mit dem Partner gereist
Gut: Zustand der Unterkunft
Disappointed that they didn’t explain at check in that they would not come in to clean the room unless we requested it. When we did they still did not come. Our garbage was overflowing after a 4 night stay.
Aufenthalt von 2 Nächten im April 2023

4/10 – Schlecht

Susan, North Hampton

Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Inefficient and incompetent. I have never stayed at a Hilton hotel and I will never again. The hotel and rooms are beautiful, but unfortunately that is where the positive comments must end. Housekeeping is only provided upon request. Coffee is only out in the lobby during breakfast hours. If you drink coffee outside breakfast hours the only option is the Keurig in the room. That would have been fine if they would restock the pods. I asked upon check in and every morning to be restocked and it never happened. Even after speaking with the housekeeping manager who promised it would be taken care of. All of the lights in the room are motion activated so when sitting in the chair watching tv the lights kept turning off. The man at the front desk was very condescending implying that I didn’t know how to turn lights on and off……REALLY?!?! The restaurant was expensive and had limited choices and my Ahi Tuna salad was served without the tuna. The water in the shower was lukewarm on the last day. This hotel cannot get the basics right. Very disappointing.
Aufenthalt von 4 Nächten im März 2023

10/10 – Hervorragend

Jenny

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im März 2023
Antwort von Sharon am 4. Apr. 2023
We appreciate you taking the time out to give us a review! We are extremely happy to hear you enjoyed your stay with us. If you are ever in the area, please do not hesitate to stop by. It was truly a pleasure hosting such a wonderful guest!Sharon RodriguezDirector of Rooms.

10/10 – Hervorragend

Julie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2023

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Staff Coordination Issue
I have stayed here before. I actually have been going back in the day even before all the renovations. This place has always been a great choice. We just had a small issue with the housekeeping process. The staff did not coordinate with the front desk and accidentally stripped our room while we stepped out to get breakfast before checkout. The staff took the bags we left in the room and threw them out. This could have easily been avoided with a simple check with the front desk. My mother was very upset since they threw out all of the hard to find ingredients she gathered during our visit. She also lost her red travel thermos. This is a very easy fix. I just wished it could have been handled better.
Aufenthalt von 3 Nächten im März 2023

8/10 – Gut

Michael

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Things happen.
The window was cracked. This was reported. There was not need to change rooms.
Aufenthalt von 2 Nächten im März 2023

8/10 – Gut

Sergio

Aufenthalt von 1 Nacht im März 2023

6/10 – Okay

Hector

Aufenthalt von 1 Nacht im März 2023

2/10 – Ungenügend

Chelsea

Aufenthalt von 1 Nacht im Februar 2023

4/10 – Schlecht

Harry

Geschäftlich gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Ausstattung
No hot water. Poor follow up on requested room cleaning.
Antwort von Jodi-Ann am 15. Jan. 2023
Hi Harry,I am sorry to hear we did not meet some of your expectations. If given the opportunity, we would love to make it right for you! I hope all is well and we look forward to hearing from you soon!

10/10 – Hervorragend

Maryann

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Staying at the Sommerset was a welcome break. I booked a room to attend a party nearby and found the room modern, clean and spacious. Our king bed was large and comfortable and the shower was roomy. We would certainly stay again. The restaurant was closed for Sunday morning, but with a Starbucks and bagel shop just across the street, it was no problem!! We recoommend.this hotel if your life takes you to this area and you need a nice home away from home. We also appreciated the cool furniture design!!
Aufenthalt von 1 Nacht im Januar 2023
Antwort von Jodi-Ann am 15. Jan. 2023
Hi Maryann,We appreciate you taking the time out to give us a review! We are extremely happy to hear you enjoyed your stay with us. If you are ever in the area, please do not hesitate to stop by. It was truly a pleasure hosting such a wonderful guest!

8/10 – Gut

Sheryl

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice, well appointed rooms, good size and very clean. Good bar/restaurant. Friendly service.
Antwort von Jodi-Ann am 15. Jan. 2023
Hi Sheryl,I hope all is well with you.Thank you for your positive feedback. It is truly a joy to hear that you enjoyed your stay with us. We look forward to hosting you and your family again soon.