Terrasse/Patio

Bewertungen von Cambria Hotel Washington, D.C. Convention Center

3 out of 5

Bewertungen

8.0

Sehr gut

447 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
244 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 8 - Gut" "
166 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 6 - Okay" "
74 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
73 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.2/10

Sauberkeit

8.2/10

Personal & Service

7.6/10

Ausstattung

8.0/10

Zustand der Unterkunft

8.0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Anna

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im September 2023
Antwort von Oshan am 18. Sept. 2023
Hi Anna! Thank you so much for your 5 star feedback. We appreciate your patronage and welcome you back on a future visit.

10/10 – Hervorragend

Tom

Aufenthalt von 2 Nächten im September 2023
Antwort von Oshan am 29. Sept. 2023
Hi Tom! Thank you so much for your feedback, we're glad you enjoyed your stay with us and we welcome you back in the future.

10/10 – Hervorragend

Martina

Mit der Familie gereist
Gut: Sauberkeit und Komfort des Zimmers
Sauber und neu
Wir waren drei Nächte im Hotel. Beim Check in um 5 pm hiess es, das Zimmer sei noch nicht fertig, aufgrund Personalmangel. Der Pool sei geschlossen, aufgrund behördlichen Interventionen. Also warteten wir. Wir haben Raum 805 erhalten. Das Bett war sauber und bequem. Die Aussicht gut. Der Raum und Toilette ist neu. Die Dusche funktionierte. Der Seifenspender im Bad war leer. Während unseres Aufenthalts wurde das Zimer nicht einmal „aufgefrischt“. Trotzdem finde ich Preis/Leistung super. Direkt nebenan hat es einen Supermarket (giant), Starbucks öffnet demnächst ne Filiale im gleichen Gebäude. Zwei Minuten entfernt hat es ein super Pilates Studio. Auf der Innenseite des Gebäudes gibt es einen super Eisverkäufer. Zu Fuss ist man in zirka 20 Minuten bei den grossen Touristischen Highlight. Das Hotel loegt im historischen District und man hat hier viele alte, englische Einfamilienhäuser
Aufenthalt von 3 Nächten im Juli 2022
Antwort von GM am 20. Juli 2022
Dear Martina, Thank you for sharing your feedback on your experience. While it is regrettable that it started off on the wrong foot, we’re pleased to hear our convenient location and great overall value made for an enjoyable stay. Please plan to visit us again the next time you travel to the area. Sincerely, Aaron Caple General Manager

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2019

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 2 Nächten im Dezember 2019
Antwort von GM am 23. Dez. 2019
Dear Anonymous, Thank you for choosing us and for your time in reviewing our hotel. We hope to provide you with a flawless stay upon your return to the area. Sincerely, Kenneth Clark General Manager

8/10 – Gut

Nicole

Mit der Familie gereist
Gut: Sauberkeit
I booked this hotel literally minutes after I arrived in DC and to my surprise when I got there my room was ready. I love the modern look of this hotel the room was cute my only complaint is the shower water pressure wasn’t strong enough and my sink was slow to go down. The staff was courteous.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Oshan am 15. Mai 2024
Dear Nicole, We are here to serve! Thank you for taking the time to share a detailed review as well as areas for improvement. Your compliments regarding your interactions with our caring staff are much appreciated and will be shared with the team. Hosting you was our pleasure and we look forward to doing so again upon your return to the area.

10/10 – Hervorragend

Carol

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I will absolutely choose this hotel for my next DC trip: it's reasonably priced for what you get, the staff is fantastic, the room is updated, and the fitness room is clean and spacious. O.J. Carter is a notably professional and personable staff member who clearly loves his job. I'll be back.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von GM am 14. Mai 2024
Dear Carol, We take great pride in being your new favorite hotel in Washington! Thank you so much for your patronage and your compliments on our beautiful rooms, excellent service, and top-notch amenities. We always strive for improvement with the expectation that your next stay will be even better. Please come see us again soon. Best, Aaron Caple, GM

10/10 – Hervorragend

Shayona

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Rooms are very nice and very spacious
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GM am 13. Mai 2024
Dear Shayona, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Aaron Caple, GM

6/10 – Okay

Gumercindo

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Oshan am 4. Mai 2024
Hi Gumercindo, thank you for your review.

10/10 – Hervorragend

Tyler

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Stayed in room 916, room was awesome, 2 beds and a sofa. 2 TVs and a decent view. Hotel has a valet like most hotels in DC. Sign says 45 dollars but it’s taxed so it’s 53 dollars. Kinda false advertising but it is what it is.
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 3. Mai 2024
Dear Tyler, While it was not perfect, I am happy to see that your stay was pleasant and worthy of five stars. Thank you so much for your valuable feedback and for choosing our Cambria. We hope to welcome you back for an even better experience in the future. Best, Aaron Caple, GM

10/10 – Hervorragend

Emily

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 6 Nächten im April 2024
Antwort von Oshan am 4. Mai 2024
Hi Emily, thank you so much for your five star review.

2/10 – Ungenügend

Rasheedat

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Not happy at all with the service. Was there for 16hours and left the next day. They charged me on Thursday and again Sunday. Paid over $900 for staying 16hours had to call to get the charges put back into my account. No one communicates. How do you charge me an additionally $700 on Sunday, when I checked in on Thursday afternoon and left Friday morning at 10am. Makes no sense. I travel 5-6 times a year and never had any issues. First and last time for me.
Aufenthalt von 3 Nächten im April 2024
Antwort von GM am 1. Mai 2024
Dear Rasheedat, Thank you for your time in reviewing our hotel. I'm sorry for any confusion regarding your bill. We are always at your service for any additional explanations or corrections needed regarding your charges. Your feedback helps us improve our communications, so we hope to host you again. Sincerely, Aaron Caple, GM

6/10 – Okay

Igor

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
We are family of 5-3 kids and 2 adults. Key point of stay in the hotel was an option for breakfast. In deacription it says that breakfast provided for extra charge, it is buffet style. 1st day it wasnt buffet and we had to wait for an hour when meals wills will be ready. Food wasnt good-cold and tasteless. When we aked for manager, person never come after 15 minutes we waited. Next 2 times it was buffet, but you need to ask for clean plate and plastic utencils!!!! Plastic utencils for $18 breakfast!!! This is absolutelly no for me and my family. One day it was also plastic plates and paper cups. Customer service horrible at the hotel. Amenities, rooms and surroundings are okay but management seems like doesn’t care mich about customers and good experience. Never again. Don’t recommend.
Aufenthalt von 4 Nächten im März 2024
Antwort von GM am 28. Apr. 2024
Dear Igor, We're happy to hear from you. While I'm happy to know you enjoyed our rooms and convenient location, I'm sorry we fell short of meeting your expectations at breakfast. It is feedback like yours which allows us to improve our guest experience. Thank you for staying with us. Sincerely, Aaron Caple, GM

10/10 – Hervorragend

Bonnie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great "home base" area for a DC college tour visit, with wonderful staff and comfortable lounge area.
Aufenthalt von 2 Nächten im April 2024
Antwort von GM am 28. Apr. 2024
Dear Bonnie, We appreciate your review and recommendation. I'm delighted to know you found your stay top-notch. Thank you for staying with us, and we look forward to your return. Best, Aaron Caple, GM

10/10 – Hervorragend

Jani

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very good hotel
Aufenthalt von 2 Nächten im April 2024
Antwort von GM am 27. Apr. 2024
Dear Jani, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Aaron Caple, GM

10/10 – Hervorragend

Ryan, Washington

Aufenthalt von 2 Nächten im April 2024

8/10 – Gut

Norda Munoz

Gut: Sauberkeit und Personal & Service
Pros: In a good part of town; transportation easily available; loved the makeup removal towels; large room; bar available; friendly staff. Cons: limited snacks in "store"room a bit dusty/musty leading to allergy flare ups; no coffee cups available (but great keurig machine); elevator a bit scary with loud mechanical noise
Aufenthalt von 4 Nächten im April 2024
Antwort von Oshan am 25. Apr. 2024
Hi Norda! We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. We appreciate being a part of your trip!

6/10 – Okay

Jillian, Indian Orchard

Mit einer Gruppe gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung
I have mixed feelings about this property. The pros, the beds were comfortable, the shower was hot and had good water pressure. The front desk staff were fantastic. They allowed for a late checkout with no extra charge which was extremely helpful. The building felt secure and it is in a nice location. The cons, our room did not have an exhaust fan in the bathroom. All the dresser drawers and the closet doors were were miss aligned and did not close properly. The breakfast Buffett is overpriced and low quality. You had to ask for paper plates, plastic utensils, they expected you to bring same used plate back up to the Buffett which is a health code violation. The breakfast staff were meh. I felt like I was inconveniencing them. Go to the unconventional diner 2 blocks down. Same price but I incredible food. They charge 3$ for a coffee in the lobby. Should be free for hotel guests. The hotel does not have a rooftop deck with fire pit and no pool yet the photos online show both. I would not return to this location. Lots of other options in DC.
Aufenthalt von 3 Nächten im April 2024
Antwort von GM am 21. Apr. 2024
Dear Jillian, We strive to provide top-notch service and a great overall experience at Cambria. I apologize that we let you down and you didn't feel like you got your money's worth on this trip. We genuinely hope to welcome you back for a better stay in the future. Sincerely, Aaron Caple, GM

8/10 – Gut

Olga

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Super convenient location, paid self-parking next door through a parking app or you can do valet. Nice rooms. The only issue we had was the water in the shower getting cold while mid shower and taking a while for it to warm up again. When I brought this up with the front desk, they said this is the first time they’ve heard of it that day. If you read other reviews, other customers have complained of the same. But they could be right that I was the first to mention it THAT day
Aufenthalt von 2 Nächten im April 2024
Antwort von GM am 21. Apr. 2024
Dear Olga, Your comfort is our top priority, so it's wonderful to know your stay was pleasant overall. We appreciate all your feedback, both positive and areas for improvement, as it allows us to serve our guests better. Thank you for your review and recommendation, and we look forward to your return. Best, Aaron Caple, GM

10/10 – Hervorragend

Tanya, Rydalmere

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Big room Clean and quiet hotel, walkable to all attractions or an under $10ride.
Aufenthalt von 4 Nächten im April 2024
Antwort von GM am 19. Apr. 2024
Dear Tanya, Thank you! It is rewarding to hear that our spacious, comfy accommodations and walkable location were perfect for your stay. Hosting you was our pleasure and we hope you come back again someday. Best, Tyler Smith, GM

10/10 – Hervorragend

Angel

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great price and location!!!!
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 16. Apr. 2024
Dear Angel, I am glad our Cambria provided you with a five-star experience while visiting Washington, D.C. Thank you for your business and for sharing your review. We hope to see you again soon. Best, Aaron Caple, GM

8/10 – Gut

Yesenia

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im April 2024
Antwort von Oshan am 25. Apr. 2024
Hi Yesenia! Thank you so much for your review.

10/10 – Hervorragend

Andriy

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Walkable to all of the monuments and museums. Rooms were spacious and clean. Self parking was right underneath the hotel.
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 15. Apr. 2024
Dear Andriy, Thank you for your compliments and for choosing our Cambria Hotel for your stay in Washington. It is rewarding to hear that our beautiful location and comfortable accommodations made for an excellent trip. We appreciate your feedback and hope to welcome you again soon. Best, Aaron Caple, GM

6/10 – Okay

Nirmala

Aufenthalt von 2 Nächten im April 2024
Antwort von GM am 13. Apr. 2024
Dear Nirmala, Thank you for your kind review. We apologize for not meeting every expectation and hope to welcome you again. Sincerely, Aaron Caple, GM

8/10 – Gut

Judith

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Valet parking is excellent. Showers are wonderful. Bed is not the most comfortable. Check-in was easy but check-in staff isn’t the friendliest. Location is convenient and feels safe.
Aufenthalt von 2 Nächten im April 2024
Antwort von GM am 8. Apr. 2024
Dear Judith, Thank you for your generous rating and for being our valued guest. I am thrilled to see that you had a great stay overall, and I appreciate your feedback on how we can be better next time. Thank you for your business and please come again. Best, Aaron Caple, GM

10/10 – Hervorragend

Jazlyn

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Not gonna lie i was impressed, the rooms were spotless and had a unique vibe to them. They have a full bar restaurant inside and was not a far drive from where we needed to be! The valet price was ridiculous so PLEASE opt for other parking , there are alot of street parking options nearby with just a short walk. We did street parking Sunday and it was free so save those coins! All in all, next time were in town we’ll definitely be staying here!
Aufenthalt von 1 Nacht im März 2024
Antwort von GM am 6. Apr. 2024
Dear Jazlyn, We appreciate your honesty and your five-star review! Thank you for sharing your thoughts and informing the staff that our rooms were clean and beautiful. Hosting you was our pleasure and we hope to do so again sooner rather than later! Best, Aaron Caple, GM

6/10 – Okay

Anton

Geschäftlich gereist
Gut: Sauberkeit
Room design is good. Check out was weird- no receipt by print or email. Hope they won’t charge something extra.
Aufenthalt von 3 Nächten im April 2024
Antwort von GM am 5. Apr. 2024
Dear Anton, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again. Sincerely, Aaron Caple, GM

10/10 – Hervorragend

Guadalupe

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2024
Antwort von Oshan am 6. Apr. 2024
Hi Guadalupe! We are pleased to hear that you enjoyed your stay with us. We enjoyed hosting you and hope to serve you again in the near future.

10/10 – Hervorragend

TANYA

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Five stars!!! Very happy with our stay. The staff was excellent and went out of their way to accommodate us with a wheelchair. Would definitely return and recommend.
Aufenthalt von 5 Nächten im März 2024
Antwort von GM am 3. Apr. 2024
Dear TANYA, Thank you, thank you, thank you! I can't thank you enough for your business and this great review. We are thrilled to have exceeded your expectations and look forward to serving you again. Sincerely, Aaron Caple, GM

6/10 – Okay

Jacquelina

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit
Property was in a very nice location, walkable from the metro station so we were able to go to lots of place! Lots of space and nice hotel. Staff seemed a little reluctant to help and was rude every time we requested something. Other than that, we enjoyed our stay.
Aufenthalt von 2 Nächten im März 2024
Antwort von GM am 2. Apr. 2024
Dear Jacquelina, Thank you for taking the time to share your feedback and for being our valued Guest. Normally our staff does a terrific job of responding to our guest's needs; in your case, that did not happen. We value your comments and will use them to ensure we are more consistent in our service levels. It would be our pleasure to have you back and leave you with a more favorable impression. Thank you for staying with us. Sincerely, Aaron Caple, GM

10/10 – Hervorragend

mercedes

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Love the rooftop.
Aufenthalt von 2 Nächten im März 2024
Antwort von GM am 2. Apr. 2024
Dear mercedes, Thank you for sharing the awesome rating of your experience, and please visit us again. Best, Aaron Caple, GM

6/10 – Okay

Shonte

Mit einer Gruppe gereist
Gut: Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
Great location! Close to lots of restaurants, coffee shops, and bars. Only minutes away from Capitol Hill and other attractions. The hotel itself is ok. Could use a good cleaning, staff were a little unorganized, and we had to take luke warm showers the 3 nights we were there despite several attempts by their engineers to repair it. They did however take off a generous amount from our bill for the inconvenience. I would stay there again.
Aufenthalt von 3 Nächten im März 2024
Antwort von GM am 29. März 2024
Dear Shonte, While it sounds like you had a lot to like about your stay, I am very sorry that we didn't exceed your expectations overall. Your detailed feedback is appreciated as it helps us to focus on the areas that need our immediate attention for improvement. We look forward to your return trip to provide you with a better experience. Sincerely, Aaron Caple, GM

6/10 – Okay

Savannah

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Great location and fine for a cheap stay, but definitely was a bit worn out on the interior.
Aufenthalt von 1 Nacht im März 2024
Antwort von GM am 29. März 2024
Dear Savannah, Thank you for staying with us and sharing your review via Expedia.com. I am sorry that your stay was only average, as our goal is to exceed our guests’ expectations. We hope to have another chance to provide the stellar experience we strive for on a return visit. Sincerely, Aaron Caple, GM

6/10 – Okay

PAUL, Hurt

Aufenthalt von 2 Nächten im März 2024
Antwort von GM am 27. März 2024
Dear PAUL, Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience. Your feedback is welcome, and we appreciate your taking the time to share your review with us. Sincerely, Aaron Caple, GM

10/10 – Hervorragend

Rueben

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I liked how close it was to everything, bus, metro, walking distance to numerous things. I liked the staff were accommodating and friendly. The rooms were comfortable and very nice inside. Only bad review I have is the shower, low water pressure and took long to get hot water, either showering in really cold or really hot. Other than that, great place and I would stay again, highly recommend!
Aufenthalt von 4 Nächten im März 2024
Antwort von GM am 26. März 2024
Dear Rueben, We love hearing guests say that they would stay with us again! Thank you for your feedback and for giving us some areas of improvement. We strive to be the best hotel in Washington, and our guests help us achieve that goal by sharing their thoughts about our Cambria. Please find a reason to visit again soon. Best, Aaron Caple, GM

10/10 – Hervorragend

Kimberly

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly staff, convenient parking (cheaper with ParkHero) and the Washington Convention Center is only a block away. Definitely try Union Kitchen (one black away) for breakfast/lunch or amazing coffee. Those folks are some of the friendliest in DC!
Aufenthalt von 1 Nacht im März 2024
Antwort von GM am 26. März 2024
Dear Kimberly, What a fantastic review! It is rewarding to see that we provided you with a five-star experience and we are proud to have done so. Thank you for being our guest and we will see you the next time you visit Washington. Best, Aaron Caple, GM

8/10 – Gut

Allison

Was great that the parking garage was literally next to the hotel. Pricey but at least it was there and didn’t have to walk far because I left very early in the morning and was nervous to be out by myself
Aufenthalt von 1 Nacht im März 2024
Antwort von GM am 24. März 2024
Dear Allison, It is wonderful to hear that staying at our hotel met your expectations. Thank you so much for being our valued guest and taking the time to share this tremendous account of your experience. We appreciate your kind words and look forward to your return. Best, Aaron Caple GM

10/10 – Hervorragend

Deitra

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Would stay again
Aufenthalt von 1 Nacht im März 2024
Antwort von GM am 22. März 2024
Dear Deitra, The fact that you want to return means we did our jobs and did them well. Thank you for choosing our Cambria and for taking time out of your day to let us know that you enjoyed your time with us. Please come back anytime. Best, Aaron Caple, GM

2/10 – Ungenügend

MIKKO ALJEN

Gut: Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im März 2024
Antwort von GM am 18. März 2024
Dear MIKKO ALJEN, We aim to impress you, so I sincerely regret that you did not enjoy your stay. I value your feedback, and I'm at your service should you like to discuss this in more detail. Thank you for staying with us. Sincerely, Aaron Caple, GM

10/10 – Hervorragend

Nathan

Mit der Familie und kleinen Kindern gereist, Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Close to the convention center while still being far enough away not to have the chaos.
Aufenthalt von 3 Nächten im März 2024
Antwort von GM am 15. März 2024
Dear Nathan, It warms my heart to hear that you had an excellent stay. Thank you for your compliments on our location and, more importantly, for being our guest. We look forward to being your hotel of choice whenever you return to Washington. Best, Aaron Caple, GM

8/10 – Gut

Michelle

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Friendly staff and clean rooms.
Aufenthalt von 3 Nächten im März 2024
Antwort von GM am 13. März 2024
Dear Michelle, It is fantastic to hear that your stay was enjoyable! We thank you for your compliments regarding our clean rooms and, more importantly, our staff. Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. I appreciate you taking the time to write and we hope to host you again. Best, Aaron Caple, GM

8/10 – Gut

Sean

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent hotel with great location!! Only thing cold shower
Aufenthalt von 2 Nächten im März 2024
Antwort von GM am 8. März 2024
Dear Sean, We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, areas for improvement, and for choosing our hotel. Please visit us again soon. Best, Aaron CapleGM

8/10 – Gut

Amanda

Gut: Sauberkeit und Personal & Service
Aufenthalt von 3 Nächten im Februar 2024
Antwort von GM am 7. März 2024
Dear Amanda, Thank you for your time in sharing your kind review, and please visit us again. Best, Aaron Caple, GM

2/10 – Ungenügend

DANIELA

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
I booked the room with two queens and a sofa bed. For starters i was mislead by the pictures it showed a renovated/ modern bathroom shower. Hardly the case it was a tub bathroom and it felt very dirty like you can tell they only change the towels and restock the bathrooms. Whats worse is the A/C vents let out a foul smell everytime the air would circulate. We just went ahead and turned it off. And to top it all off I saw a baby mouse running across the bar area. Would not recommend this hotel.
Antwort von GM am 3. März 2024
Dear DANIELA, We try to be as transparent as possible regarding our accommodations, so I'm very sorry that you did not find our photos to be a good representation. We take any issues of pests extremely seriously. We contract with a vendor for preventative pest control monthly, as well as have random inspections provided by the Health Department on a semi-annual basis to ensure pest control, as well as overall cleanliness standards, are maintained. I hope this has restored your faith in us. We appreciate your business and hope you'll choose us again. Sincerely, Aaron Caple GM

8/10 – Gut

Joseph

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Oshan am 7. März 2024
Hi Joseph! Thank you for your review.

2/10 – Ungenügend

Maria, Baldwin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
I like how close it is to downtown Washington. I didnt like how the hotel didnt honored my rate for the second night I stayed.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von GM am 23. Feb. 2024
Dear Maria, I'm very sorry for your frustrating experience. Rates frequently change due to demand, and our inventory is constantly changing. When guests extend their stay, it is never guaranteed that we can match the initial rate they stayed at. I'm sorry for any misunderstanding and hope we have the chance to host you again someday. Sincerely, Aaron Caple, GM

4/10 – Schlecht

Earit

Verbesserungswürdig: Personal & Service
Not a good start for this place. First when we arrived they did not have the room we booked. Not sure how you “sell out” of the room we have a reservation for and a reservation made over 7 months ago. I even called the front desk two nights before our arrival to inform them of our late arrival and was told “no need for us to annotate anything, just show up”. Checked in and was told breakfast was at 6:30, got downstairs at 6:30 and nope, no breakfast and nobody around setting up. Was not able to utilize the breakfast which was part of the room rate since we were here for a function and had time constraints. By the looks of it quite a few families were told the same thing and had to leave disappointed. This s minor but no hand soap in the room. I would expect a higher attention to detail for a hotel of this caliber in DC. Lets hope the remainder of our stay gets better. If so I will update this review.
Antwort von GM am 18. Feb. 2024
Dear Earit, We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you due to your assigned room type. We strive to provide every Guest with a comfortable stay, and we clearly missed the mark. Thank you for your honest feedback, which we will use to foster improvement; for that reason, we hope to see you again on a return trip. Sincerely, Aaron Caple, GM

8/10 – Gut

Jason

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
It was a good stay. Friendly staff
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Oshan am 16. Feb. 2024
Hi Jason! Thank you for sharing this review of your wonderful stay at our hotel. Our staff takes great pride in providing service and accommodations that keep guests coming back so we hope you will visit again soon.

6/10 – Okay

Lea

Mit dem Partner gereist
Verbesserungswürdig: Zustand der Unterkunft
Handicapped accessible but the shower rail is broken. I went to grab the bar and almost fell
Aufenthalt von 1 Nacht im Februar 2024
Antwort von GM am 15. Feb. 2024
Dear Lea, Thank you for writing. Your feedback is important to us, as guest satisfaction is our highest priority. I'm sorry to hear about the maintenance issue you experienced during your stay. I appreciate you bringing this issue to our attention, and I apologize for the frustration it caused. It is feedback like yours that allows us to impact future stays. Thank you for choosing us. Sincerely, Aaron Caple, GM

6/10 – Okay

Ricardo

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Book Elsewhere
I was excited about my stay as I recently had stayed at another Cambria in Portland, ME. The only pro I can give of this hotel is the location. Other than that, this property needs some significant attention to detail. From a distance, it looks great, but close up, it has broken tiles, damaged furniture, lobby bathrooms without locks, etc. Management needs to stop skimping on the aesthetics. The price per night is not cheap, so this hotel shouldn't feel like a step up from a motel.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von GM am 12. Feb. 2024
Dear Ricardo, I'm sorry our accommodations were not to your liking; please forgive us. Guest satisfaction is our highest priority, and I regret that we left you with a poor impression. Your feedback is welcomed and taken into consideration as we continually update and improve. Thank you for taking the time to share your review with us. Sincerely, Aaron Caple, GM