2/10 Horrible
Darlene
27 nov. 2025
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Dear Embassy Suites Management,
I am writing to formally express my deep concern and disappointment regarding the condition of the room I reserved for my mother-in-law during her recent stay, as well as the unacceptable manner in which her complaint was handled by staff.
The reservation was for Wednesday, December 19th through Saturday, December 22nd, a stay we intentionally planned so she could travel from North Carolina to Maryland to attend and support me and my husband during our wedding ceremony. We booked this room specifically so she would have her own space, be comfortable, and rest after a long drive.
Unfortunately, what she experienced was far from the standard of quality and hospitality I have always associated with the Hilton family.
After checking in late due to travel, she woke the next morning to find what appeared to be dried blood on the bathroom wall. As individuals who both work in public safety, we know what dried blood looks like. This was not a small or subtle mark—it was multiple droplets, clearly visible, and something that should never be present in a properly cleaned hotel bathroom.
She immediately reported this to the staff. Instead of the concern and urgency one would expect with a sanitation issue, she was later told that the housekeeper claimed it was “coffee.” Not only was this dismissive, but it felt deliberately undermining. Whether the stain was blood, coffee, or anything else, the bottom line remains the same
Darlene
Séjour de 3 nuits en novembre 2025
