Hello Michaela,Thank you for taking the time to share your experience with us. We are glad you enjoyed your stay with us and hope to have you back again in the near future. Warm regard, Kendra R.

Hello, Thank you for taking the time to stay with us and telling us about your recent stay. We want all of our guest to enjoy a clean comfortable room at a reasonable price so I am happy we were able to deliver that to you. Thank you again and I hope to see you on your future travels.

Thank you for staying with us. I hope you will give us a better opportunity to serve you in the future.

Dear Graham,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ WASHINGTON DC - OXON HILL. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unpleasant encounter you had with the staff. We ultimately aim for all our guests to have a positive stay, so it's disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Ann, We are sorry to hear your recent experience at the RED ROOF PLUS+ WASHINGTON DC - OXON HILL did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern regarding the smell of the hotel. We at Red Roof appreciate your business and truly value your feedback. Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear Shunikka,We are sorry to hear your recent experience at the RED ROOF PLUS+ WASHINGTON DC - OXON HILL did not meet your expectations. We are utterly disappointed to read that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I have brought this to the property’s management attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Hello James, The staff at the Red Roof Inn PLUS+ Washington DC - Oxon Hill and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 4/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Dear Shamira, We at the RED ROOF PLUS+ WASHINGTON DC - OXON HILL are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear Jarrett,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ WASHINGTON DC - OXON HILL. However, in the future, please consider adding a more detailed comment to your survey to let us know what we’re doing well and where we can improve. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

Dear Sean,Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Washington DC - Oxon Hill. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. You indicated that you were unsatisfied as you were unable to get an early check-in and the other listed concerns. We are sorry for any inconvenience this had caused. However, please note that an early check-in is subjected to availability and also has a fee. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Thank you for taking a moment to leave a review, Jermaine. The staff and I at the Red Roof Inn PLUS+ Washington DC - Oxon Hill appreciate your 5/5 score following your stay. I am happy that our clean rooms and friendly staff pleased you. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Hello José, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WASHINGTON DC - OXON HILL and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear Alan, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Washington DC - Oxon Hill. Please allow me to extend my humblest apologies for the uncleanliness of the broken ice machine, the night stand and the other highlighted concerns that hindered your stay. I have shared your feedback with management to ensure that your concerns are addressed.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

Thank you for staying with us. We look forward to seeing you again.

Dear Brian,Thank you for sharing your feedback with us. We were saddened to read that your recent experience at the Red Roof Inn PLUS+ Washington DC - Oxon Hill did not meet your expectations. I will certainly bring your concerns to the property’s attention in an effort to address your concerns.We appreciate your business and truly value your feedback. On behalf of Red Roof, we look forward to hosting you at any of our locations in the future.Sincerely,XaoRed Roof ManagementRediResponse Specialist

Dear Renee, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Washington DC - Oxon Hill. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the odor and upkeep of the room. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Red Roof Management

Thank you for taking a moment to leave a review, Spencer. The staff and I at the Red Roof Inn PLUS+ Washington DC - Oxon Hill appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Dear Tyler, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Washington DC - Oxon Hill and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip! Sincerely, Chirell RediResponse Specialist

Thank you for taking a moment to leave a review, Carlos. The staff and I at the RED ROOF PLUS+ WASHINGTON DC - OXON HILL were disappointed to see your 2/5 score following your stay. You indicated that the cleanliness of our hotel dampened your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,Red Roof Management

Hello Jamie,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WASHINGTON DC - OXON HILL and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Thank you for taking a moment to leave a review, Joy. The staff and I at the Red Roof Inn PLUS+ Washington DC - Oxon Hill were disappointed to see your 2/5 score following your stay. In order to understand what prompted your 2/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof ManagementRediResponse Specialist

Thank you, Dalton, for the feedback about your stay at the Red Roof PLUS+ Washington DC - Oxon Hill . We're delighted that you enjoyed our walkable and clean room, prompting your 5/5 score. At Red Roof, our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Dear Michael, We are sorry to hear your recent experience at the Red Roof Inn PLUS+ Washington DC - Oxon Hill did not meet your expectations. At Red Roof, we value your business and would like to assure you that this is not reflective of our usual standards. I have brought your concerns to the property’s attention in an effort to address your concern. We appreciate your business and we wish you all the best in your future travels. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Hello Devin,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ Washington DC - Oxon Hill . We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Dear Andrew,Thank you for the feedback about your recent stay at our hotel Red Roof Inn PLUS+ Washington DC - Oxon Hill . We are sorry you had a less than satisfactory experience, prompting your 2/10 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you had with our front desk staff, the vending machine being broken and the Wi-Fi not working to your liking. It is important to know that we value your feedback and your comments will be shared with management in an effort to address your concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Dear Myra,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Washington DC - Oxon Hill and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

Dear Alberto,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Washington DC - Oxon Hill and I are saddened to see your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

Hello Tiffany, Thank you for taking a moment to complete our survey. At the Red Roof Inn PLUS+ Washington DC - Oxon Hill we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Dear Shannon,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ WASHINGTON DC - OXON HILL. It's great to see you enjoyed your stay, resulting in a 10/10 score. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding the really nice staff and a very good stay that you had. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Regarding your comment of the snack pack, this will be taken into consideration. We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Jennifer,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

Hello Leroy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WASHINGTON DC - OXON HILL and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

Dear Tara,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Washington DC - Oxon Hill. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; resulting your 3/5 score. You indicated that you were unsatisfied with broken volume button on remote and insect you reported. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Chirell RediResponse Specialist

Hello Topu, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ Washington DC - Oxon Hill. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Myra,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn PLUS+ Washington DC - Oxon Hill. I'm so glad we earned your 10/10 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

Dear Alonzo,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Washington DC - Oxon Hill. We are thrilled to read how pleased you were with the cleanliness of our hotel and the value to price ratio, prompting your 10/10 score. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we're proud to have achieved that with your visit. We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Hello Gerald, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Washington DC - Oxon Hill and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

Dear Marvin,Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Washington DC - Oxon Hill. I was truly disheartened to read that your stay fell short of your expectation due to the situation you described regarding the room being non-smoking but it smelled of smoke, unable to cancel reservation and the other concerns you listed. Please accept our sincerest apologies for the negative impact this had on your stay. We value your business and would like to assure you that this is not reflective of our usual standards. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof Management RediResponse Specialist

Dear Gary,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ WASHINGTON DC - OXON HILL. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as issues with the toilet in addition to insufficient amenities.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

Hello Jennifer,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn PLUS+ Washington DC - Oxon Hill. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

Dear Yolanda,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Washington DC - Oxon Hill. I am glad to read that you were pleased with the cleanliness of the room, the comfort and the value to price ratio. However, you mentioned that you had to wait a while at check-out due to the clerk another employee. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Rico,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Washington DC - Oxon Hill. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, our main goal is to provided all our guests with a positive experience that portrays the comfort of home and we're proud to have achieved that with your visit. We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Beatriz,Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Washington DC - Oxon Hill. I am glad to read that you were pleased with the room and it's cleanliness, prompting your 4/5 sore. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

Dear Raymond,Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Washington DC - Oxon Hill. I am thrilled to read that you were pleased with your stay, that you liked the room and the dispensers in the bathroom. At Red Roof, one of main goal is to ensure the comfort of all our guests and we're proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

Hello Daeshauna, Thank you for taking a moment to complete our survey. At the Red Roof Inn PLUS+ Washington DC - Oxon Hill we strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

Hello Ebonique, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Washington DC - Oxon Hill and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

Dear Valued Guest,Thank you for telling us about your recent visit to RED ROOF PLUS+ WASHINGTON DC - OXON HILL. We are sorry you had less pleasant experience. The situation you described regarding the possible stained sheets were truly disheartening to read. Should you choose to further dispute or discuss a refund, please feel free to reach out to your original booking source. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and our staff at Red Roof wish you all the best in your future travels.Regards,LintonRed Roof ManagementRediresponse Specialist

Dear Natalie,We are sorry to hear your recent experience at the RED ROOF PLUS+ WASHINGTON DC - OXON HILL did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback.Sincerely,LintonRed Roof ManagementRediresponse Specialist

Thank you for taking a moment to complete our survey, E Richard. The staff at the Red Roof Inn PLUS+ Washington DC - Oxon Hill and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Hi Jasmine,Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Washington DC - Oxon Hill. I'm glad you were satisfied with the room you were assigned. However, we strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pests during your stay with us. Please know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encounter with management.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,OnielRediresponse Specialist

Dear Wayne,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ WASHINGTON DC - OXON HILL. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the staff that you mentioned was very rude. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your comment will be taken into consideration. We will take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,LaTundeRed Roof Management RediResponse Specialist