Außenpool (je nach Saison geöffnet), Liegestühle
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Bewertungen von The Ven at Embassy Row, Washington, D.C., a Tribute Portfolio Hotel

4 out of 5
The Ven at Embassy Row, Washington, D.C., a Tribute Portfolio Hotel
2015 Massachusetts Ave NW, Washington, DC

Bewertungen

8.8

Hervorragend

195 von insgesamt 309 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
59 von insgesamt 309 Gästebewertungen haben eine Bewertung von 8 - Gut" "
34 von insgesamt 309 Gästebewertungen haben eine Bewertung von 6 - Okay" "
13 von insgesamt 309 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
8 von insgesamt 309 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9.2/10

Sauberkeit

9.4/10

Personal & Service

8.4/10

Ausstattung

8.8/10

Zustand der Unterkunft

8.6/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Michael

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nothing but good things. We had an unexpected issue that required some help and the staff was exemplary.
Aufenthalt von 3 Nächten im April 2024
Antwort von JA am 1. Mai 2024
Thank you kindly for your time and feedback. We appreciate and will share your comments with the team!

4/10 – Schlecht

Jacqueline

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von JA am 22. Apr. 2024
Thank you kindly for your time and feedback.

6/10 – Okay

David

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
I would have given this hotel 5 stars if the a/c / heating system did not sound like a jetliner engine. Seriously, it was the LOUDEST noise I had ever heard in any hotel I have stayed at. We had to turn off the a/c and open the windows. Thank goodness the guest in the unit above us did the same because we couldn't go to sleep hearing the "jet roar" of their a/c unit. Until the systems are updated, BRING SILICON EARPLUGS for book elsewhere.
Aufenthalt von 2 Nächten im April 2024
Antwort von Fg am 21. Apr. 2024
Thank you for staying at the Ven on your resent visit to Dc.and thank you for your feedback. I personally apologizing for the situation about the A/c unite noise. I will also address the matter with our executive chief engineer. please let me know next time you planning to visit to Dc. I will definitely upgrade your room and offer you breakfast on us.Thank youSincerely.

8/10 – Gut

ELENA

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location, Restaurant ooened for lunch and dinner on premises. Room Linens, towels, and curtains should be upgraded
Aufenthalt von 3 Nächten im April 2024
Antwort von Fg am 7. Apr. 2024
Thank you for your feed back. Hope you had good stay at the VEN. Thank you for your business.I am addressing the concern that you mentioned to the executive Tea member.Sincerely,

8/10 – Gut

Melissa

Aufenthalt von 1 Nacht im März 2024
Antwort von Fg am 21. Apr. 2024
Thank you for the feedback, we hope that you enjoyed your stay at the VEN. and thank you for your business as well, hope to see you in the future.Sincerely,

8/10 – Gut

Jennifer

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 4 Nächten im März 2024
Antwort von JA am 18. Apr. 2024
Thank you for your feedback! We hope to see you again next time you visit Washington DC!

8/10 – Gut

Dan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2024
Antwort von Fg am 28. März 2024
Thank you for your feed back. hope you had good stay at the VEN. thank for your for your business.Sincerely,

10/10 – Hervorragend

CAROLYN

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was amazing. The restaurant crew was really terrific with service and friendliness.
Aufenthalt von 4 Nächten im März 2024
Antwort von Fg am 25. März 2024
Thank you for the wonderful feedback. we are so happy the you had enjoyable time at the VEN. hope will see you in the future.Sincerely,

10/10 – Hervorragend

Peiyuan

Aufenthalt von 3 Nächten im März 2024
Antwort von Fg am 14. Apr. 2024
Thank you for your wonderful feedback, We are so happy that your stay was enjoyable at the VEN. Hope will see you back in the future.Sincerely.

10/10 – Hervorragend

Jonathan, Forest Hills

Mit der Familie und kleinen Kindern gereist, Mit Haustieren gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I liked the location and all staff friendly and helpful. It’s fantastic that you’re pet friendly. My only criticism is the shower water pressure in the room we had wasn’t very good. All in all great stay
Aufenthalt von 2 Nächten im März 2024
Antwort von FG am 17. März 2024
Thank you for your wonderful feed back. we are so happy that you enjoyed your stay at the VEN. Hope will see you in the future.Sincerely,

10/10 – Hervorragend

Daniel

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I particularly appreciated being reaccommodated in a room with a view.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von FA am 8. März 2024
Thank you so much for giving us the perfect scores. We truly appreciate your feedback and look forward to welcoming you back soon. warm regards,

8/10 – Gut

Reana

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Love the location very walkable. Also, the front desk staff was super nice. I panicked when I couldnt find my wallet. She helped me stay calm and was really sweet. However.... I paid for a specific room but was put in a different one. When I went to the desk to notify i was told that they could not refund the difference. Thats very unacceptable
Aufenthalt von 1 Nacht im März 2024
Antwort von FA am 8. März 2024
Thank you so much for your feedback. We truly appreciate you for brining your concern to our attention. This is definitely a training opportunity for our team. Please do not hesitate to reach out to us directly when you plan your next visit to the area. We will make sure that we turn things around for you. Warm regards,

10/10 – Hervorragend

Deneen

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Bartender wasnt very friendly. But the other staff was kind and helpful.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Fg am 1. März 2024
Thank you very much for the feedback. Hoping that you had great stay at the VEN. Thank you for your business. Hope see you in the future.Sincere4ly,

6/10 – Okay

Percy

Mit dem Partner gereist
Decent hotel nothing special
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Fg am 24. Feb. 2024
Thank you for your feedback and thank as well for your business. Hope to see you in the future.At your service.

2/10 – Ungenügend

Anna

Mit der Familie gereist
Gut: Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
We stayed for two nights and the first night our room was backing on the elevator - had to move rooms the next day. No sleep and my son was there for a soccer try out. Staff didn't care and acted like it happens all the time. The best thing about the hotel was the vallet parking - they were nice and helpful. Won't stay again.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von FA am 25. Feb. 2024
Dear Ms. Anna, we truly apologize for the inconvenience you had to go through during your stay. We completely empathize with you and understand, how important it was for you and your son to have a restful sleep. We look forward to welcoming you back and turn things around for you. Again, our team is not known for this instead, we are accustomed to always go an extra mile to meet the expectations of our guests and ensure that our guests are comfortable. However, we will take this as a learning and coaching opportunity for our team. Warm regards,

10/10 – Hervorragend

Daryl

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Above and beyond customer service
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Fg am 21. Feb. 2024
We are so exited to have such wonderful feed back. And we are also so happy that you had great time at the VEN.Hope we will see you in the future and thank you for your busyness.Sincerely,

4/10 – Schlecht

Steven

Mit der Familie und kleinen Kindern gereist
I stayed at the Ven in November 2023 - I pre-paid my stay through Expedia. Parking was included in the price. At Check Out, I advised the front desk and they took the parking off my final bill. However, after I checked out I was billed. I’ve called the Ven three times - two times got voicemail from their accounting office and once spoke to a front desk manager who said they would get back to me. No one has. Not only are they overcharging me, but they can’t even return a call. Disappointing - do not recommend.
Antwort von Jennifer am 17. Feb. 2024
Dear Steven, I am so glad you connected with us via this review but very sorry that it took this effort to get the issue taken care of! I will follow up with our team to find out why it took so ridiculously long to take care of a pretty simple adjustment for you. My sincerest apologies. It has been taken care of and you should have received the credited folio to your email. Thank you for your patience.

10/10 – Hervorragend

Candace

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Fg am 15. Feb. 2024
We are so happy for the feedback, thank you very much.It seemed to be that you had enjoyed your stay at the VEN on your recent visit. Hope to see you in the furfure.Sincerely,

10/10 – Hervorragend

Pratima

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
loved it! staff was incredible and overall great vibe!
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Fg am 15. Feb. 2024
We are so happy for the feedback, thank you very much.It seemed to be that you had enjoyed your stay at the VEN on your recent visit. Hope to see you in the furfure.Sincerely,

10/10 – Hervorragend

Shingo

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was a wonderful hotel.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Fg am 11. Feb. 2024
Thank you so much for your wonderful feedback.We are so happy that you had great time at the VEN and Dc. Hope we will see you in the future.At your service.

10/10 – Hervorragend

Eric

Mit einer Gruppe gereist
Gut: Sauberkeit und Ausstattung
Foods, staffs & location.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von FG am 11. Feb. 2024
Thank you so much for your wonderful feedback.We are so happy that you had great time at the VEN and Dc. Hope we will see you in the future.At your service.

10/10 – Hervorragend

John

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good all around.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Fg am 11. Feb. 2024
Thank you for your feedback, we hope you had great time on your recent visit at the VEN. Hope we will see you in the future.ThankyouSincerely,

10/10 – Hervorragend

STEPHON

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean Rooms!
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Fg am 11. Feb. 2024
Thank you for your feedback, we hope you had great time on your recent visit at the VEN. Hope we will see you in the future.ThankyouSincerely,

10/10 – Hervorragend

Niara

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I had a great experience!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Fg am 4. Feb. 2024
Thank you for your feed back. We are Happy that you had great stay at the VEN.At your service,

8/10 – Gut

Brittany

Gut: Sauberkeit
Antwort von Fg am 15. Feb. 2024
Thank you for your feedback. we hope that you had good stay at the VEN. Thank you for your business. If we were short of your exceptions during the Stay we sincerely apologize.At your service.

4/10 – Schlecht

William

Geschäftlich gereist
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Fg am 15. Feb. 2024
Thank you for your feedback. we hope that you had good stay at the VEN. Thank you for your business. If we were short of your exceptions during the Stay we sincerely apologize.At your service.

10/10 – Hervorragend

Caroline

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property was very clean, the bathroom amenities were luxurious, and the staff was lovely and attentive. Cannot wait to stay again!
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Fg am 4. Feb. 2024
Thank you for your feed back. We are Happy that you had great stay at the VEN.At your service,

8/10 – Gut

Doraine

Mit einer Gruppe gereist
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Fg am 11. Feb. 2024
Thank you so much for your feedback.We are so happy for your visit at the VEN and Dc. Hope that you had good time and we will see you in the future.Thank you for your business.At your service.

10/10 – Hervorragend

JeanHee

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent hotel would return in an instant!
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Fg am 4. Feb. 2024
Thank you for your feed back. We are Happy that you had great stay at the VEN.At your service,

8/10 – Gut

Chelsea

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
Aufenthalt von 5 Nächten im Januar 2024
Antwort von Fg am 11. Feb. 2024
Thank you so much for your feedback.We are so happy for your visit at the VEN and Dc. Hope that you had good time and we will see you in the future.Thank you for your business.At your service.

10/10 – Hervorragend

Michael

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Fg am 4. Feb. 2024
Thank you for your feed back. We are Happy that you had great stay at the VEN.At your service,

4/10 – Schlecht

Charles

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Lobby area is great however the room itself was quite run-down. Bathroom is just flat out dated - no frills, nothing spa like or refreshing about it. There is also no countertop surface area to place items in the bathroom, ladies, theres no way you're gonna do your makeup in there. Mirror in the bathroom was also pitted pretty bad and a corner of the glass cracked/broken off. Due to the complete lack of storage area in the bathroom, the towels are stored in a little fake wood nightstand thing under the sink that looks like something I had in college and the towels smelled as a result. HVAC system was incredibly loud and didn't maintain temperature. Lastly, the receptacles built into the nightstands are so worn out that the items plugged in would fall out. If they stayed in, they had to be wiggled just right in order to make them work - even then, they'd quit working after a bit, followed by some crackling sounds. I ended up plugging all of my items in on the desk to ensure they'd be charged in the morning. For what I paid for this hotel, I'm extremely disappointed. Don't make the same mistake I did - pick another hotel nearby.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Fg am 15. Feb. 2024
My sincerer apology for the situation during your last stay with us at the Ven. We were so short for your expectations. I am sharing the matter with the executive team members.Please let me know and contact me if you have a plan to visit us in the future, I am more than happy to make your stay enjoyable.Sincerely,

6/10 – Okay

Howard

Gut: Sauberkeit, Personal & Service und Ausstattung
The at times the ventilation system was noisy with vibrations, during a cold snap the air was extremely dry causing a nose bleed and dry throat. Not a problem in the warmer months otherwise could use humidifiers. Overall a great place to stay.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Fg am 15. Feb. 2024
My sincerer apology for the situation during your last stay with us at the Ven. We were so short for your expectations. I am sharing the matter with the executive team members.Please let me know and contact me if you have a plan to visit us in the future, I am more than happy to make your stay enjoyable.Sincerely,

4/10 – Schlecht

Leandro

Geschäftlich gereist
Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
Loud Noise from the AC/ Heat ALL NIGHT LONG
The entire night there was a LOUD buzzing noise coming from the AC/ Heating duct in the ceiling. When it began, it was too late to do anything about it. The hassle of calling and having to change rooms would have been more of a headache than trying to sleep through the noise which would happen over and over again every 13 mins or so... I did not sleep at all once the noise started... I will not be back
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Jennifer am 22. Jan. 2024
Leandro, we are so sorry that you had a bad experience and I am sorry for a poor night's sleep! We will get into that guest room and get to the bottom of that noise and I do understand your desire not to return! Should you change your mind, please contact me (general manager) directly and I'll ensure a much better experience. Thank you and again, our apologies!

10/10 – Hervorragend

Hannah

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great location and hotel! Enjoyed our stay
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Jennifer am 22. Jan. 2024
SO glad to see it! We hope to have you with us again soon!

8/10 – Gut

Shrey

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Fg am 19. Jan. 2024
Thank you for the feed back. Hope that you had great time at the VEN.At your service.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The most amazing staff!! We ended up having to stay longer than expected and it felt like we lucked out rather than an inconvenience! Thanks Cookie and the manager, we will definitely be back!
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Fg am 19. Jan. 2024
We are so excited to have such wonderful feed back. We are also happy that you had great time at the VEN.Hope we will see you soon.At your service.

10/10 – Hervorragend

Kenisha

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Fg am 17. Jan. 2024
Thank you for your feed back, it seemed to be that you had great time at the VEN. we hope will see you in the future. thank you for your business.Sincerely,

10/10 – Hervorragend

Yu

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Fg am 17. Jan. 2024
Thank you, we are so happy to have have such a nice feed back. we are also happy that you have wonderful stray at the VEN.Hope we will see you in the future.At your service.

10/10 – Hervorragend

Beth

Mit der Familie gereist
Fantastic stay!! One if our new favorites!!
The staff could not have been lovelier. The breakfast was a great value and the free valet parking was such a great perk!! We loved it so much we booked a second night!!
Aufenthalt von 1 Nacht im Januar 2024
Antwort von FG am 14. Jan. 2024
We are so exited that you had great time at the Ven thank you for the wonderful feed back. Hope we will see you in the future. Thank you for your business.At your service.

6/10 – Okay

Staci

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Fg am 17. Jan. 2024
Thank you for stayed at the VEN. I will discuss about your feed back with our executive team. Hope we will see you in the future. And thank you for your business.Sincerely,

10/10 – Hervorragend

Keira

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Fg am 9. Jan. 2024
Thank you for your feed back, we are so happy that you had wonderful tome at the VEV.Hope we will see you in the future.Sincerely,

10/10 – Hervorragend

Gustavo

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Fg am 4. Feb. 2024
Thank you for your feed back. We are Happy that you had great stay at the VEN.At your service,

10/10 – Hervorragend

Renee

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Fg am 9. Jan. 2024
Thank you for your feed back, we are so happy that you had wonderful tome at the VEV.Hope we will see you in the future.Sincerely,

10/10 – Hervorragend

Veronica

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Fg am 9. Jan. 2024
Thank you for your feed back, we are so happy that you had wonderful tome at the VEV.Hope we will see you in the future.Sincerely,

10/10 – Hervorragend

jose

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Fg am 5. Jan. 2024
Thank you very much for your feed back. Hope your stay was wonderful. See you in the future.Sincerely.

10/10 – Hervorragend

shaye

Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Jennifer am 22. Jan. 2024
Thank you!

10/10 – Hervorragend

Kelechi

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Fg am 5. Jan. 2024
Thank you very much for your feed back. Hope your stay was wonderful. See you in the future.Sincerely.

6/10 – Okay

Mark

Mit Haustieren gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Location is great. Close to some shopping and lots of restaurants around that are walkable. Staff is very friendly. Only issue was i dint get my upgraded room and my room was very small and washroom was tiny. Could barely fit 2 people in the washroom. Ac/heater was very loud ( i beleive it was the heater) turned on in the middle of the night and sounded like someone was banging on the wall and woke me and wife up.
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Fg am 5. Jan. 2024
I am sorry for the inconvenience that you have experienced. I realize that this was not the service that you expected, and I apologize for any trouble that we may have caused. I am addressing the matter to our executive team.Please let us know next time when you come to our property we will upgrade you to bigger room with and room with no Ac unit loud noise. Thank youSincerely,

10/10 – Hervorragend

Julie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Fg am 4. Feb. 2024
Thank you for your feed back. We are Happy that you had great stay at the VEN.At your service,