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Bewertungen von InterContinental Wellington, an IHG Hotel

5 out of 5
InterContinental Wellington, an IHG Hotel
2 Grey Street, Wellington

Bewertungen

9.2

Wunderbar

678 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
215 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 8 - Gut" "
69 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 6 - Okay" "
20 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
19 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9.2/10

Sauberkeit

9.4/10

Personal & Service

9.0/10

Ausstattung

8.8/10

Zustand der Unterkunft

8.6/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Schönes Hotel und tolles Frühstück Das Spa könnte mal erneuert werden
Aufenthalt von 2 Nächten im Dezember 2019
Antwort von Teina am 23. Jan. 2020
Lieber Anonymous, Vielen Dank für Ihre Bewertung unseres Hotels. Es freut uns, dass Ihnen Ihr Aufenthalt bei uns gefallen hat. Unsere Mitarbeiter freuen sich sehr über positive Bewertungen, daher wissen wir Ihr Feedback zu schätzen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Freundliche Grüße, InterContinental Management Team

8/10 – Gut

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Zimmer sind schon etwas in die Jahre gekommen. Überall Teppich. Könnte mal einen neuen Anstrich gebrauchen. Die Club Lounge ist sehr gut ausgestattet.
Aufenthalt von 2 Nächten im Dezember 2019
Antwort von Teina am 23. Jan. 2020
Lieber Anonymous, Herzlichen Dank für Ihre ehrliche Bewertung. Wir bedauern, dass Ihr letzter Aufenthalt bei uns nicht Ihren Erwartungen entsprochen hat. Wir wissen Ihre Anmerkungen zu schätzen und werden sie an unsere Mitarbeiter weitergeben, um unseren Service weiter zu verbessern. Wir hoffen, dass Sie uns Gelegenheit geben, Ihnen bei einem künftigen Besuch ein besseres Gästeerlebnis zu bieten. Mit freundlichen Grüßen, InterContinental Management Team

10/10 – Hervorragend

Marcel

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im April 2019
Antwort von Teina am 5. Mai 2019
Dear Marcel, Thank you for your review. We are pleased you chose to stay with us during your recent visit to Wellington. Thank you for taking the time to share your experience. Please know that your feedback is extremely valuable to us. We use feedback such as yours to continuously improve our guest experience We hope you will visit us again very soon Best regards, InterContinental Management Team

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Top Hotel in Wellington
The hotel absolutely met its high expectations and the staff is very friendly. After we had a bit of a noisy room we got another room without discussion and all our stuff was moved by the staff.
Aufenthalt von 2 Nächten im Januar 2019
Antwort von Teina am 3. Feb. 2019
Dear Anonymous, Thank you for your candid review. I am pleased to hear you enjoyed your stay with us.  Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best regards, InterContinental Management Team

8/10 – Gut

Lilian

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Super zentral in Wellington gelegen
Aufenthalt von 1 Nacht im Januar 2019
Antwort von Teina am 2. Feb. 2019
Lieber Lilian, Vielen Dank für Ihre Bewertung unseres Hotels.  Es freut uns, dass Ihnen Ihr Aufenthalt bei uns gefallen hat. Unsere Mitarbeiter freuen sich sehr über positive Bewertungen, daher wissen wir Ihr Feedback zu schätzen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, InterContinental Management Team

10/10 – Hervorragend

Hans

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gerne wieder
Der Empfang war sehr gut . Perfekter Parkservice ! Wir haben ein Upgrade für die Lounge gemacht und dies nicht bereut. Wir können dieses Hotel gerne weiter empfehlen .
Aufenthalt von 3 Nächten im Januar 2019
Antwort von Teina am 31. Jan. 2019
Lieber Hans, Vielen Dank für Ihre Bewertung unseres Hotels.  Es freut uns, dass Ihnen Ihr Aufenthalt bei uns gefallen hat. Unsere Mitarbeiter freuen sich sehr über positive Bewertungen, daher wissen wir Ihr Feedback zu schätzen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, InterContinental Management Team

10/10 – Hervorragend

Armand, Köln

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellences Hotel Sehr zufrieden Lage ausgezeichnet Kompetente und sehr freundliche hilfsbereite Mitarbeiter
Aufenthalt von 4 Nächten im November 2018
Antwort von Teina am 17. Nov. 2018
Dear Armand, Vielen Dank für Ihre Bewertung unseres Hotels. Es freut uns, dass Ihnen Ihr Aufenthalt bei uns gefallen hat. Unsere Mitarbeiter freuen sich sehr über positive Bewertungen, daher wissen wir Ihr Feedback zu schätzen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Freundliche Grüße, InterContinental Management Team

8/10 – Gut

Mike

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2018
Antwort von Teina am 2. März 2018
Dear Mike, Thank you for your comment. I am please you chose to stay with us during your recent visit to Wellington. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to improve our guest experience. We hope that you will give us the opportunity to serve you again in the future. Best regards, InterContinental Management Team

8/10 – Gut

Magnus

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gute Lage für eine Nacht um danach zur Südinsel zu fahren. Schöne Bar.
Antwort von Teina am 28. Feb. 2018
Lieber Magnus, Vielen Dank für Ihre Bewertung unseres Hotels.  Es freut uns, dass Ihnen Ihr Aufenthalt bei uns gefallen hat.  Unsere Mitarbeiter freuen sich sehr über positive Bewertungen, daher wissen wir Ihr Feedback zu schätzen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Herzliche Grüße, InterContinental Managementteam

8/10 – Gut

Stefan, Dresden, Sachsen

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Angenehmes Hotel in Nähe der Waterfront.
Angenehmer Aufenthalt in Wellingtons City Center. Es ist fast alles Sehenswert per Fuß zu erreichen. Abendessen ist außerhalb des Hauses auch möglich und empfehlenswert, besonders auf der Cuba St. gibt es viele nette Lokale. Die Zimmer sind sehr groß und angenehme gestaltet, im Bad ist soweit alles vorhanden was man benötigt aber es könnte mal eine optische auffrischen auf den neusten modernen Stand bekommen. Das Personal ist sehr freundlich und jederzeit auch hilfsbereit.
Aufenthalt von 3 Nächten im Dezember 2017
Antwort von Teina am 10. Jan. 2018
Lieber Stefan, "Vielen Dank für Ihre Bewertung unseres Hotels.  Es freut uns, dass Ihnen Ihr Aufenthalt bei uns gefallen hat.  Unsere Mitarbeiter freuen sich sehr über positive Bewertungen, daher wissen wir Ihr Feedback zu schätzen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, InterContinental Management Team

10/10 – Hervorragend

Naomi

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great stay.
Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

Paula

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely Hotel nice and comfortable close to all amenities. The bar area needs better music / modern playing as the “elevator “ music is dated and there was no atmosphere.
Aufenthalt von 2 Nächten im April 2024
Antwort von Jordie am 28. Apr. 2024
Dear Paula,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 – Hervorragend

Kurt

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Jordie am 26. Apr. 2024
Dear Kurt,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

8/10 – Gut

Lou Ann

Mit einer Gruppe gereist
Gut: Sauberkeit
Verbesserungswürdig: Ausstattung
Excellent breakfast buffet! Front desk mixed up and gave my corner room to the other person in our group and then when he wouldn't change, would not find me a comparable one even though I was willing to pay. They also did not have closed captioning on the tv for my deaf friend and the hotel pool (an important amenity) was closed. Not the best stay to say the least.
Aufenthalt von 3 Nächten im April 2024
Antwort von Jordie am 26. Apr. 2024
Dear Lou Ann,Thank you for your feedback. We are pleased you chose to stay with us during your visit to Wellington and are delighted to see you enjoyed the hotel breakfast. However, we do apologise that your stay did not meet all your expectations. We appreciate your comments and will share these with our management team so we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future.Sincerely,InterContinental Management Team

8/10 – Gut

Chloe

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Jordie am 17. Apr. 2024
Dear Chloe,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 – Hervorragend

Peter

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Jordie am 13. Apr. 2024
Dear Peter,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 – Hervorragend

Zureen

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great property grreat service close to shops food is good highly recommend this hotel
Aufenthalt von 1 Nacht im März 2024
Antwort von Jordie am 26. März 2024
Dear Zureen,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again soon. Warm regards, InterContinental Management Team

10/10 – Hervorragend

Rebecca

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel. Lovely decor, super helpful staff.
Aufenthalt von 2 Nächten im März 2024
Antwort von Jordie am 26. März 2024
Dear Rebecca,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 – Hervorragend

Te-Ao

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly staff, good atmosphere, clean and resourceful, convenient and close to everything. Highly recommend to everyone i know in my company and Iwi Māori. Thank you.
Aufenthalt von 2 Nächten im März 2024
Antwort von Jordie am 20. März 2024
Dear Te-Ao,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again soon. Warm regards, InterContinental Management Team

8/10 – Gut

Mark, Marina del Rey

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I had a slightly rough start to my stay at IC Wellington. There was some dirty water pooled on the bathroom floor and, although it was great to have two walls of windows, I didn't enjoy the rooftop view. But the room was large and modern and comfortable and the location is great. The staff is helpful. So, overall, a very solid stay.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Jordie am 9. März 2024
Dear Mark,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 – Hervorragend

Bruce

Aufenthalt von 2 Nächten im März 2024
Antwort von Jordie am 26. März 2024
Dear Bruce,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 – Hervorragend

Kimberley, Indianapolis

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was beautiful, clean, well managed, and in the center of everything. All of the staff were friendly and helpful.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jordie am 2. März 2024
Dear Kimberley,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team

10/10 – Hervorragend

Myles

Gut: Sauberkeit und Zustand der Unterkunft
Great staff
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Jordie am 23. Feb. 2024
Dear Myles,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team

10/10 – Hervorragend

Kim

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location, very spacious bedroom and bathroom, excellent breakfast, very customer-oriented staff.
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Jordie am 19. Feb. 2024
Dear Kim,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team

10/10 – Hervorragend

Bradley

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Januar 2024
Antwort von Jordie am 7. Feb. 2024
Dear Bradley,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 – Hervorragend

alyna, Porirua

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
very nice stay at the continental. short walk to the waterfront and te papa, we had made plans to go to willis lane so this accomodation was just what we wanted.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Jordie am 30. Jan. 2024
Dear Alyna,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team

10/10 – Hervorragend

Shane

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Jordie am 30. Jan. 2024
Dear Shane,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 – Hervorragend

Emmanuel

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Bay veiw
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Jordie am 30. Jan. 2024
Dear Emmanuel,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 – Hervorragend

Justin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Jordie am 30. Jan. 2024
Dear Justin,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 – Hervorragend

Maia

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Jordie am 20. März 2024
Dear Maia,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 – Hervorragend

Mary

Aufenthalt von 3 Nächten im Januar 2024
Antwort von Jordie am 30. Jan. 2024
Dear Mary,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 – Hervorragend

Doug

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Mahina am 20. Jan. 2024
Dear Doug,Thank you for your feedback. The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience. We hope you will visit us again soon. Best regards, InterContinental Management Team

10/10 – Hervorragend

Stephen

Aufenthalt von 2 Nächten im Januar 2024
Antwort von Jordie am 7. Feb. 2024
Dear Stephen,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 – Hervorragend

Jason

Mit dem Partner gereist
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Mahina am 20. Jan. 2024
Dear Jason,Thank you for your feedback. The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience. We hope you will visit us again soon. Best regards, InterContinental Management Team

8/10 – Gut

Sandeep

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Mixed experince
A reputed 5-star establishment, was a mixed bag of experiences. While the overall ambiance and service were commendable, certain undisclosed inconveniences impacted our stay significantly. Upon arrival, we were disappointed to learn that the gym and pool areas were undergoing renovation—a critical detail absent during the booking process. The hotel staff attempted to rectify this by offering off-site alternatives, but arranging and adjusting to these last-minute changes proved to be a hassle, affecting our leisure plans. Furthermore, the food options at the hotel's restaurant fell short of expectations for a 5-star establishment. The variety and quality were below par compared to international hotel chains, leaving much to be desired. Despite these setbacks, the hotel's general service, room comfort, and overall ambiance were praiseworthy. The staff exhibited professionalism and hospitality, maintaining the standard one would anticipate from a 5-star venue.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Jordie am 9. Jan. 2024
Dear Sandeep,Thank you for your feedback. We are pleased you chose to stay with us during your visit to Wellington and are delighted to see you enjoyed the hotel location, rooms and service throughout. However, we do apologize that your stay did not meet all your expectations. We appreciate your comments and will share these with our management team so we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,InterContinental Management Team

10/10 – Hervorragend

Henrilene

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Zustand der Unterkunft
People here are helpful and friendly especially the people in concierge. Food is fantastic. Housekeeping is not bad but needs to be improved. I will definely recommend this to family and friends.
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Jordie am 9. Jan. 2024
Dear Henrilene,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

8/10 – Gut

Kathleen

Aufenthalt von 6 Nächten im Dezember 2023
Antwort von Mahina am 20. Jan. 2024
Dear Kathleen,Thank you for your feedback. The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience. We hope you will visit us again soon. Best regards, InterContinental Management Team

6/10 – Okay

Jeffrey

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Perfect location since it's walkable to key places. My main issue is on the facilities. During our stay (December 2023), the pool, gym area are under renovation. I booked thru Expedia but it would useful to inform the guests about such things. The facilities specially is my main consideration of booking this hotel. My family was looking forward for that. I'm also disappointed that there is no parking space provided or at least a discounted rate. Parking overnight is very expensive. Overall, it is not worth staying here since there isn't a big difference anymore from other hotela near by.
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Jordie am 31. Dez. 2023
Dear Jeffrey,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 – Hervorragend

TONI

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Jordie am 31. Dez. 2023
Dear TONI,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team

10/10 – Hervorragend

Raj

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Jordie am 31. Dez. 2023
Dear Raj,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team

10/10 – Hervorragend

Don, Winnipeg

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 9 Nächten im Dezember 2023
Antwort von Jordie am 31. Dez. 2023
Dear Don,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team

10/10 – Hervorragend

Edward, Colorado Springs

Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Jordie am 20. Dez. 2023
Dear Edward,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 – Hervorragend

Damien

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Jordie am 20. Dez. 2023
Dear Damien,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 – Hervorragend

William

Gut: Sauberkeit und Zustand der Unterkunft
The best
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Jordie am 20. Dez. 2023
Dear William,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

6/10 – Okay

SHUHEI

Mit der Familie gereist
Gut: Personal & Service
The quality is good overall but adequate for the price we paid. The concierge was superb though.
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Jordie am 12. Dez. 2023
Dear Shuhei,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 – Hervorragend

Annie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
location
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Jordie am 20. Dez. 2023
Dear Annie,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 – Hervorragend

Kristin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel was in a perfect location. Easy walk to a variety of restaurants and shopping. Staff was super friendly. The rooms were quite spacious.
Antwort von Jordie am 19. Feb. 2024
Dear Kristin,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team

10/10 – Hervorragend

David

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023
Antwort von Jordie am 20. Dez. 2023
Dear David,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

6/10 – Okay

Sonoko

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service
We stayed in room 524. The body wash pump in the bathroom was broken so no soap would come out. The position of the soap is rather dangerous, it makes the floor of the bathroom where you step out, soapy and slippery. Overall presentation was good but the design isn't the greatest. When I pointed the broken body wash pump at time of check-out, there were 3 people behind the desk at the time. Not one of them apologised for the inconvenience caused, one just said "thanks, I'll pass it on". I've worked in 5 star resorts myself in the past and this is not the kind of customer service expected in 4-5 star accommodations. Also, it was unclear whether the coffee pods in the room were complimentary or charged as it's placed alongside with the room service foods. It would be a good idea to label them complimentary if they are. And for the price we paid for the room, I was shocked to see 'long life milk" in the room opposed to a jug of fresh milk. I'm pretty certain most people would prefer the normal milk than the long life.
Aufenthalt von 1 Nacht im November 2023
Antwort von Jordie am 30. Nov. 2023
Dear Sonoko,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience. We will certainly be looking into both the soap dispenser and staff reaction to the issue immediately.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 – Hervorragend

Karen, Annapolis

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely hotel with an amazing breakfast!
Aufenthalt von 3 Nächten im November 2023
Antwort von Jordie am 29. Nov. 2023
Dear Karen,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team