4/10 Médiocre
Terry D.
26 oct. 2024
Awful
This was not the property we booked to stay in but due to an agent's admin error we were booked in here. We were asked to pay 2 different accidental damage waiver fees and spent hours on the phone trying to sort this out, we eventually got a refund for one of them.
Communication with Host and Stay and VRBO was poor, we kept getting passed from one person to another and were often put on hold or the line went dead.
The double beds were against a wall which meant climbing over each other to get in and out of bed.
The TV did not have normal channels such as ITV, BBC etc so I guess the property owner did not have a TV licence.
The pans were dirty and unusable, the table was too small and did not have enough chairs for 4 people.
The sofa was uncomfortable and the 2 basket type chairs were damaged and falling apart.
The shower did not have a grab rail or non-slip mat.
There were no cupboards, drawers or shelves to put anything in, you had to put your clothes on the floor when you went to bed.
The front entrance door was insecure and often left open by guests in the other flats.
The location was OK as it was only a short walk into Whitby town centre.
Terry D.
Séjour de 3 nuits en octobre 2024