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Avis sur The Royal Hotel

3 out of 5
The Royal Hotel
West Cliff, Whitby, England

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 172 avis sur 442." "
Note des voyageurs de 8 (Bien), d’après 134 avis sur 442." "
Note des voyageurs de 6 (Satisfaisant), d’après 79 avis sur 442." "
Note des voyageurs de 4 (Médiocre), d’après 34 avis sur 442." "
Note des voyageurs de 2 (Horrible), d’après 23 avis sur 442." "

7,8/10

Propreté

8,4/10

Personnel et service

7,4/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Pam

Voyage en couple
Les points forts : Personnel et service
It needs a good repaint, bathroom very shabby.. Parking outside is very inconvenient, hard to find a parking place.
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Elaine

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Once a grand hotel but sadly run down. Tiny room with flaking paint and old cheap furniture. Any view was hidden behind scaffolding outside the window. Receptionist at check in did try to apologise for the builders etc and was friendly. Love the location high above Whitby harbour.
Séjour de 1 nuit en mai 2024
Réponse de HRH Group le 20 mai 2024
Thank you for your feedback. We are currently in the process of a refurbishment and are trying to work on smaller sections of the hotel to minimize the disturbance to our guests. We hope you choose to stay with us again and we look forward to welcoming you back. Best wishes, The Royal Hotel

10/10 Excellent

Donald

Les points forts : Propreté et personnel et service
Lift is inadequate.
Séjour de 2 nuits en mai 2024
Réponse de HRH Group le 21 mai 2024
Thank you for your perfect score rating. We are delighted that you had a wonderful stay with us and we hope to see you soon. Best wishes, The Royal Hotel

10/10 Excellent

Rachel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a wonderful one night stay
Séjour de 1 nuit en avril 2024
Réponse de HRH Group le 13 mai 2024
Thank you for your feedback and high score rating. We are thrilled that you enjoyed your stay with us and we hope you choose to stay with us again soon! Best wishes, The Royal Hotel

10/10 Excellent

Wayne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de The Royal Hotel Team le 12 mai 2024
Hi Wayne,Thank you for your perfect scorings of our hotel. I am delighted that you had such a pleasant stay with us. We have begun a full hotel renovation - you must come back and visit us once they are complete! Kind regards and have a lovely day,

8/10 Bien

Andrew

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Nice hotel
Séjour de 1 nuit en mai 2024
Réponse de HRH Group le 10 mai 2024
Thank you for your high score rating. We hope to welcome you back soon. Best wishes, The Royal Hotel

8/10 Bien

andy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
a great pave for a stay in whitby. easy walking to the town centre and harbour. staff very friendy and helpful. rooms look a little dated. we had a sea view and it was awesome!
Séjour de 1 nuit en avril 2024
Réponse de The Royal Hotel Team le 9 mai 2024
Hi Andy, Thank you for your kind review of our hotel. We are very fortunate with our beautiful location and I am delighted that you found our staff to be their usual wonderful selves. We have recently begun a full hotel renovation - you must come and visit us again once they are complete! Kind regards and have a lovely day,

10/10 Excellent

Helen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good stay
Séjour de 1 nuit en mai 2024
Réponse de The Royal Hotel Team le 6 mai 2024
Hi Helen, Thank you ever so much for your perfect scorings of our hotel. We are very fortunate with our beautiful location and wonderful staff. I am thrilled that you found every single aspect of your stay with us to the standard of excellency we strive for. I do hope we will be welcoming you back in the very near future! Kind regards and have a lovely day,

10/10 Excellent

Joanne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved staying here.The property is old as it was built in the 1870s and some people may say needs updating but our room was lovely overlooking the sea, beds comfotable with modern shower room with exra heater in room if you needed it. Staff are really friendly and helpful. Meals in dining area are lovely and had a good singer on saturday night in bar area.close to sea and only short walk to shops.
Séjour de 3 nuits en mai 2024
Réponse de The Royal Hotel Team le 6 mai 2024
Hi Joanne, Thank you ever so much for your perfect scorings of our hotel. We are very fortunate with our beautiful location and wonderful staff. I am thrilled that you found every single aspect of your stay with us to the standard of excellency we strive for. I do hope we will be welcoming you back in the very near future! Kind regards and have a lovely day,

8/10 Bien

Michael

Les points forts : Personnel et service
Séjour de 3 nuits en avril 2024
Réponse de The Royal Hotel Team le 4 mai 2024
Hi Michael,Thank you for your very kind review of our hotel. I am thrilled that you had such a pleasant stay with us. I do hope we will be welcoming you back in the very near future!Kind regards and have a lovely day,

6/10 Satisfaisant

Janice

Voyage en famille
Les points forts : Propreté et personnel et service
This property is very tired looking/dated. There is a lack of parking and the breakfast was awful. The location is excellent and the staff lovely.
Séjour de 1 nuit en avril 2024
Réponse de The Royal Hotel Team le 2 mai 2024
Hi Janice,Thank you for your review of our hotel. We are very fortunate with our beautiful location and wonderful staff. I am sorry that you were disappointed with a few aspects of your stay with us - we have recently begun a full hotel renovation. You must come back and visit us once the renovations have been completed!Kind regards and have a lovely day,

6/10 Satisfaisant

vanessa

Voyage en groupe
Les points forts : Équipements
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
In great need of restoration. The lift was filthy and in need of a good clean. The single Ben in room 121 needs replacing or repairing. Staff wasn’t over friendly. Breakfast was good
Séjour de 2 nuits en avril 2024
Réponse de The Royal Hotel, Whitby le 26 avr. 2024
Thank you for your review, we welcome all feedback ensuring this is passed to the relevant department. I do hope the issues mentioned would not deter you from a return visit.

8/10 Bien

Reny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de The Royal Hotel, Whitby le 26 avr. 2024
Thank you for your review, we hope to see you again soon.

10/10 Excellent

Julie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Could not fault the Hotel, the staff were very helpful couldn't do enough for you, nothing was too much trouble for them the breakfast was lovely and our view from the window was amazing looking out at sea. We're hoping to come back in the summer time 😉
Séjour de 2 nuits en avril 2024
Réponse de The Royal Hotel, Whitby le 26 avr. 2024
Dear Julie,Thank you for your review, I am pleased to hear you thoroughly enjoyed your stay and that you have planned a return visit. We look forward to seeing you next time.Best Wishes,

6/10 Satisfaisant

Lorraine

Voyage en famille
Les points forts : Personnel et service
The location was good and views from the lounge were excellent. Staff were helpful and friendly. Option to park the car was convenient. Room was basic but had everything we required (apart from the horrible view from our window).
Séjour de 1 nuit en avril 2024
Réponse de HRH Group le 23 avr. 2024
Thank you for your feedback. We are delighted that you enjoyed your stay with us. We do have rooms with views listed as a different room types, if you would like a view next time you stay with us please book the room type you want with a view. Best wishes, The Royal Hotel

8/10 Bien

Elaine

We where welcome by a love lady at Reception the Restaurant manager was very rude will not be eating in your restaurant again
Séjour de 2 nuits en avril 2024
Réponse de HRH Group le 18 avr. 2024
Thank you for your feedback and score rating. We are delighted that you enjoyed your stay with us and we will pass all feedback over to the relevant heads of departments. We hope you choose to stay with us again soon and we look forward to welcoming you back! Best wishes, The Royal Hotel

8/10 Bien

IVAN

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel with nice staff. A touch dated but to be expected in this style of building. Refurb in progress though so that may be sorted
Séjour de 1 nuit en avril 2024
Réponse de HRH Group le 18 avr. 2024
Thank you for your feedback and score rating. We are delighted that you enjoyed your stay with us and we hope you return! We are in the process of slowly refurbishing the property so hopefully you'll like the style once we are finished! Best wishes, The Royal Hotel

6/10 Satisfaisant

Alan

Voyage en couple
Les points forts : Personnel et service
The reception and ground floor was excellent but the bedroom was very poor.
Séjour de 1 nuit en avril 2024
Réponse de HRH Group le 17 avr. 2024
Thank you for your feedback. We hope to see you again soon. Best wishes, The Royal Hotel

10/10 Excellent

Alexa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Overall great stuff for the price. All about the view of the harbour, Abbey, town and beyond. Fabulous people and sea watching spot. Only thing is very cold in cold weather due to single pane windows. Memorable stay. View is 5 stars!
Séjour de 3 nuits en mars 2024
Réponse de HRH Group le 16 avr. 2024
Thank you for your feedback and perfect score rating. We are delighted that you enjoyed your stay with us and we hope to see you again soon! Best wishes, The Royal Hotel

8/10 Bien

Dawn

Les points forts : Personnel et service
Séjour de 1 nuit en avril 2024
Réponse de HRH Group le 17 avr. 2024
Thank you for your score rating. We hope to see you again soon. Best wishes, The Royal Hotel

8/10 Bien

Richard

Les points forts : Propreté et personnel et service
Good view
Séjour de 2 nuits en février 2024
Réponse de HRH Group le 8 avr. 2024
Thank you for your feedback and high score rating. We hope to see you again. Best wishes, The Royal Hotel

10/10 Excellent

Lynne

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely stay Lovely food Lovely staff
Séjour de 2 nuits en avril 2024
Réponse de The Royal Hotel Team le 7 avr. 2024
Hi Lynne,Thank you ever so much for your perfect scorings of our hotel. I am so pleased that you had such a great stay with us and found our food and staff to be their wonderful selves. I do hope we will be welcoming you back in the very near future!Kind regards and have a lovely day,

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good clean and comfortable accommodation sited in the centre of Whitby. Even had a sea view from my room.
Séjour de 2 nuits en avril 2024
Réponse de The Royal Hotel Team le 6 avr. 2024
Hi Michael,Thank you ever so much for your perfect scorings of our hotel. I am delighted that you had such a pleasant stay with us and enjoyed our location. I do hope we will be welcoming you back in the very near future!Kind regards and have a lovely day,

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved my stay here, lovely old building, ideal location, fantastic helpful staff, cold beer, great food. What more can you want.
Séjour de 2 nuits en avril 2024
Réponse de HRH Group le 5 avr. 2024
Thank you for your feedback and perfect score rating! We hope to see you again soon. Best wishes, The Royal Hotel

8/10 Bien

Chris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de HRH Group le 2 avr. 2024
Thank you for your high score rating. We hope to see you again soon. Best wishes, The Royal Hotel

10/10 Excellent

Cathy, Holmfirth

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff are lovely and friendly and the hotel has obviously been updated recently. We loved the view from our room and will definitely return.
Séjour de 2 nuits en mars 2024
Réponse de HRH Group le 31 mars 2024
Thank you for your review. We are delighted that you had a wonderful stay with us and we hope that you choose to stay with us again. Best wishes, The Royal Hotel

6/10 Satisfaisant

Jennifer

Voyage en couple
Les points forts : Équipements
The Royal is a beautiful wonderful hotel, but your reception, dinning , staff are not at all professional. The Bar staff was friendly and the service was very good . Other than that it was a comfortable.
Séjour de 2 nuits en mars 2024
Réponse de HRH Group le 31 mars 2024
Thank you for your feedback. We hope you choose to stay with us again soon and we look forward to welcoming you back. Best wishes, The Royal Hotel

6/10 Satisfaisant

Colin

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Beautiful old Victorian hotel that requires some extensive repairs and maintenance.
Séjour de 1 nuit en mars 2024
Réponse de HRH Group le 31 mars 2024
Thank you for your feedback. We hope you choose to stay with us again soon and we look forward to welcoming you back. Best wishes, The Royal Hotel

10/10 Excellent

Robert, Rostock

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
best view!!!
Séjour de 1 nuit en mars 2024
Réponse de HRH Group le 31 mars 2024
Thank you for your score rating. We are thrilled you enjoyed your stay with us and we hope to see you again soon! Best wishes, The Royal Hotel

8/10 Bien

Aideen

Voyage d’affaires, Voyage en couple
Les points forts : Propreté
Old seaside hotel experience Basic and clean
Séjour de 1 nuit en mars 2024
Réponse de HRH Group le 31 mars 2024
Thank you for your feedback. We hope you choose to stay with us again soon and we look forward to welcoming you back. Best wishes, The Royal Hotel

10/10 Excellent

DEAN

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location and good value for money
Séjour de 1 nuit en mars 2024
Réponse de HRH Group le 31 mars 2024
Thank you for your feedback. We hope you choose to stay with us again soon and we look forward to welcoming you back. Best wishes, The Royal Hotel

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de HRH Group le 31 mars 2024
Thank you for your score rating. We are thrilled you enjoyed your stay with us and we hope to see you again soon! Best wishes, The Royal Hotel

10/10 Excellent

Karl

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s a beautiful building filled with charm
Séjour de 1 nuit en mars 2024
Réponse de HRH Group le 31 mars 2024
Thank you for your lovely feedback and perfect score rating. We are delighted that you had a wonderful stay with us and we hope to see you again soon! Best wishes, The Royal Hotel

8/10 Bien

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Have been before and new what to expect.
Séjour de 2 nuits en mars 2024
Réponse de Andrew Lee le 12 mars 2024
Dear Richard,I am so glad that you enjoyed your stay at Royal Whitby and we really appreciate your kind feedback. Please visit us again as we would love to welcome you back.Best wishes, General Manager

10/10 Excellent

Paul

Les points forts : Personnel et service
Hotel is situated in an ideal location to explore Whitby. Wonderful views (if the room allows). Staff are great very personable and helpful. The hotel itself could do with a lot of TLC, the windows in my room looked as though they were ready to fall out, the frames were rotten.
Séjour de 1 nuit en mars 2024
Réponse de Andrew Lee le 12 mars 2024
Dear Paul,Thank you for your kind review and I am so glad you enjoyed your stay at Royal Whitby. We are thrilled to be welcome guests back and hope to see you again soon!Best wishes, General Manager

8/10 Bien

Emma

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked how accessible it was to walk to the centre, the room was nice and the staff helpful and friendly :)
Séjour de 1 nuit en mars 2024
Réponse de Andrew Lee le 15 mars 2024
Dear Emma,Many thanks for your wonderful feedback, which means a lot to myself and our staff. Best wishes, General Manager

10/10 Excellent

Cheryl

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté et personnel et service
Lovely spacious room, with huge windows to a stunning sea view. Dog friendly. Nice welcoming bar area and staff. Breakfast was ok, we dined out for dinner as we had heard the food at the hotel wasn’t very good, but so many more options on the doorstep. Overall a great place to stay.
Séjour de 1 nuit en février 2024
Réponse de Alex Cascaval le 24 févr. 2024
Dear Cheryl,Many thanks for your wonderful feedback, which means a lot to myself and our staff. Best wishes, Operations Manager

8/10 Bien

pete

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en février 2024
Réponse de Andrew le 27 févr. 2024
Hi Pete, Thanks for your 8 out of 10 score. We look forward to welcoming you back. Regards Andrew

10/10 Excellent

Jonathan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Andrew le 27 févr. 2024
Hi Jonathan, Thanks for your 10 out of 10 score. We look forward to welcoming you back. Regards Andrew

10/10 Excellent

Michelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice room not the best we've ever stayed in but clean and fresh , great food , had a lift which after spending the day walking is a great advantage , lovely helpful staff
Séjour de 1 nuit en février 2024
Réponse de Andrew le 27 févr. 2024
Hi Michelle, Thanks for your 10 out of 10 score. I have a great team at the hotel and very pleased they looked after you well. The hotel does need updating in certain areas. We are just finishing the redecoration of the hotel corridors and will then review the bedrooms. The team and I look forward to welcoming you back to the hotel on your next visit to Whitby. Regards Andrew

6/10 Satisfaisant

Colvin

Les points forts : Propreté, personnel et service, confort de la chambre
The Royal Hotel, Whitby
My stay was very good. Clean room and great staff service all round, throughout my stay. The only criticism is that the hotel is in need of an extensive refurbishment.
Séjour de 2 nuits en février 2024
Réponse de Andrew le 27 févr. 2024
Hi Colvin, Thanks for your feedback and pleased you found the hotel clean and the team looked after you well. The hotel does need updating in certain areas. We are just finishing the redecoration of the hotel corridors and will then review the bedrooms. We look forward to welcoming you back and hopefully seeing the improvements we have made. Regards Andrew

2/10 Horrible

Michael

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The most obnoxious and rude staff in hospitality
We had our personal belongings removed from our room 2 nights into a three night stay and just to have the room key snatched from our hand and said don’t know where are things are. Simply told on our return to the hotel without any prior communication that our booking was finished and there were no rooms. Despite proving our reservation was for 3 nights not two as we had already paid. The reception staff were unreasonable and wouldn’t explain any reasoning with any sort of decorum or professionalism. Simply horribly and abruptly. When our Compaynt Managing Director called to resolve she simply refused him access to discuss with the shift manager and wouldn’t provide any justification or reason and simply left him on hold permanently. Really disgusting behavior, people like that do not deserve a job never mind working in a customer service role in hospitality. Please please do not stay at this hotel…..!!!!
Séjour de 3 nuits en février 2024
Réponse de HRH Group le 31 mars 2024
Thank you for your feedback. We aim to take all feedback on board and are constantly bettering ourselves. We are sorry we are not the hotel for you. Best wishes, The Royal Hotel

10/10 Excellent

Peter

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
a great location and great food
Séjour de 2 nuits en février 2024
Réponse de Alex Cascaval le 24 févr. 2024
Dear Peter,Thank you for your kind review and I am so glad you enjoyed your stay at Royal Whitby. Please visit us again as we would love to welcome you back. Best wishes, Operation Manager

6/10 Satisfaisant

Avril Anne

Les points forts : Personnel et service et confort de la chambre
Fine for the money
Staff were friendly, breakfast was fine, room had signs of damp on wall, bathroom window & blind
Séjour de 1 nuit en février 2024
Réponse de Andrew le 27 févr. 2024
Hi Avril, Thanks for your feedback and very pleased the team looked after you well. The hotel does need updating in certain areas. We are just finishing the redecoration of the hotel corridors and will then review the bedrooms. We also hope to replace some of the windows. Regards Andrew

6/10 Satisfaisant

Josie

Les points faibles : Infrastructures et conditions de l’hébergement
Adequate
This is a 3* hotel, and it doesn't deserve more. Adequate is the best adjective I can find. Room was a good size and clean, though my partner said his bed sheets smelt 'musty'. The decor in public rooms is a bit drab and in need of an upgrade. I went to the Ladies toilets and 3 of the 4 were labelled 'out of order'. When we arrived the lift was out of order, though fixed by morning. Breakfast was, well 'adequate', the scambled eggs solid, good bacon, tinned fruit.
Séjour de 1 nuit en février 2024
Réponse de Andrew le 27 févr. 2024
Hi Josie, Thanks for your feedback and I will discuss with my team and action improvements where we can. Regards Andrew

10/10 Excellent

Munlu

Séjour de 1 nuit en février 2024
Réponse de Andrew le 27 févr. 2024
Hi Munlu, Thanks for your 10 out of 10 score. The team and I look forward to welcoming you back to the hotel on your next visit to Whitby. Regards Andrew

10/10 Excellent

Keith

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 10 févr. 2024
Dear Keith,Thank you for your kind review and I am so glad you enjoyed your stay at Royal Whitby. We are thrilled to be welcome guests back and hope to see you again soon!Best wishes, General Manager

10/10 Excellent

Ann

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
She’s an old lady this building, but she’s still got class! We had a nice clean standard room with a really comfy bed, a great breakfast and friendly helpful staff. Will definitely be back!
Séjour de 2 nuits en février 2024
Réponse de General Manager le 10 févr. 2024
Dear Ann,I am so glad that you enjoyed your stay at Royal Whitby and we really appreciate your kind feedback. Please visit us again as we would love to welcome you back for another 5* stay!!Best wishes, General Manager

4/10 Médiocre

Ian

Séjour de 1 nuit en février 2024
Réponse de General Manager le 10 févr. 2024
Dear Ian,Thank you for your feedback and I am very pleased that you had an enjoyable stay. The team and I look forward to welcoming you back to the hotel on your next visit to Whitby.Kind Regards,General Manager

10/10 Excellent

Nathan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de General Manager le 10 févr. 2024
Dear Nathan,Thank you for your kind review and I am so glad you enjoyed your stay at Royal Whitby. We are thrilled to be welcome guests back and hope to see you again soon!Best wishes, General Manager