Städtereisen Winsen an der Aller

Günstige. Lage zur Innenstadt.

Zu empfehlen, super Lage,tolles Frühstück

Its not a 5* hotel. The hotel is nice, but not premium. Plus points: location near beach, gym, sauna, clean. Feedback to consider: far too expensive. Breakfast quite basic. There is nothing special offered. I asked for fresh milk - they didnt have any, only H-milk. Coffee was not good. Eggs were only availble hard-boiled. The ladys at breakfast really nice. Burger at dinner good. Horrible experience twice at reception. Upon check-in I was asked to pay reservation in full in advance, because they didnt trust me. I paid via Expedia, so reservation was already covered. Then same at checkout - we had an outstanding amount of about 50 EUR. I wanted to pay via AMEX - not possible. Unacceptable in a 5* hotel. So I asked to pay via direct bank transfer. Again the lady (same woman) didnt trust me and said I should find another way. So I phoned my husband, but he had already gone out to golf and would be back in 1 hour. I told her I would be back in 1 hour to pay. She didnt accept and asked me after all to do the bank transfer. The whole experience was horrible, once transfer was done, she did not even say once "thank you and sorry for the inconvenience, I hope you had a nice stay, please come again, have a safe trip back home". She left us leaving this trip with a horrible impression. Like I said, not 5* service and quality, which should be premium. In the end it’s all about how you are being treated that leaves an impression.

Direkt am Fischmarkt mit Rooftopbar. Gerne wieder

Die Betten sind gut, aber die Kopfkissen sind unbequem und unförmig. Die Ecken hinter den Türen dürften öfter gereinigt werden. Der Service bzgl. der Handtücher und Badematten ist gut. Der Service rund ums Essen ist gut. Die Buffet-Auswahl ist gut, aber es kann mehr für Vegetarier angeboten werden.