2/10 Horrible
Nadia, Rochester
Voyage en couple
16 janv. 2026
Misleading Upgrade, Poor Communication, and Ruined Stay
Our Zurich stay was extremely disappointing, especially as this was our honeymoon. Before our flight from Berlin, the concierge confirmed early check-in and offered an “upgrade.” While in the air (with no Wi-Fi), they changed the apartment address without prior disclosure. Upon arrival, we discovered the new location was about a 30-minute walk from Old Town—far from where we intentionally booked and unsuitable for us due to health reasons and limited restaurant access during holidays.
We agreed to an upgrade, not a district change. Our request to return to the original apartment or receive a refund was refused, and the owner never contacted us. VRBO’s offered transportation credit was inadequate, leaving us no choice but to stay.
The apartment had multiple issues: a non-working TV, malfunctioning dryer, unannounced maintenance visit, and constant tram noise day and night, making sleep impossible.
This once-in-a-lifetime trip was deeply stressful and emotionally upsetting. I would never recommend this property and strongly caution future guests about misleading practices and poor customer service.
Nadia
Séjour de 7 nuits en décembre 2025



















