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Avis sur Skylight In-Terminal Hotel

3 out of 5
Skylight In-Terminal Hotel
Addis Ababa bole international airport, Addis Ababa, Addis Ababa

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 37 avis sur 84." "
Note des voyageurs de 8 (Bien), d’après 18 avis sur 84." "
Note des voyageurs de 6 (Satisfaisant), d’après 7 avis sur 84." "
Note des voyageurs de 4 (Médiocre), d’après 5 avis sur 84." "
Note des voyageurs de 2 (Horrible), d’après 17 avis sur 84." "

8,6/10

Propreté

8,0/10

Personnel et service

7,2/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

4/10 Médiocre

antoine

Voyage d’affaires
Les points faibles : Personnel et service
Certains ustensiles manquant, staff pas très compréhensif. Dernière fois que j’utilise ma CB, beaucoup se font pirater/fraud après l’avoir présenté a l’hôtel.
Séjour de 1 nuit en mars 2024

2/10 Horrible

nicolas

Séjour de 1 nuit en décembre 2023

2/10 Horrible

IDRISSA

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
RECEPTIONISTS THERE ARE TOO HARD AND VERY IRRESPECTFULL. THEY MADE MY STAY THE MOST HORRIBLE IN MY LIFETIME
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Jean marc

Séjour de 1 nuit en juillet 2023
Réponse de Hotel Management le 27 juil. 2023
Thank you

10/10 Excellent

Rose

Séjour de 1 nuit en décembre 2022

10/10 Excellent

Daouda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2023

4/10 Médiocre

Susan, Crawley

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Friendly, helpful staff. Unfortunately the AC was not working so it was a very hot, uncomfortable night, made worse by the fact there was no hot water in the shower or sink.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Bridget, Ibadan

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
As a frequent traveller am so happy this hotel exists because I dont have to leave the airport when in transit. However, I had the following issues: 1. We booked a double room and got to the room to find only a setup for one person. 1 towel, 1 water etc. I informed the front desk and never got the towels, I went back and forth only to be met with a rude staff. This individual should not be allowed to deal with guests. You can imagine how irritating this is when one is tired during travel. 2. There is no room information 3. For the price one would expect at least 2 bottles of water per person....we only got 1 bottles for 2 people 4. The staff need more training The hotel is nice but the management must do more to ensure customer service is a priority.
Séjour de 1 nuit en avril 2024

2/10 Horrible

Judy

Séjour de 1 nuit en avril 2024

8/10 Bien

Eric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

8/10 Bien

Tyra-Ann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

10/10 Excellent

Felipe

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muito bom para descansar, no quarto tem tudo que é necessário e o café da manhã é muito bom!! Funcionários atenciosos e educados, não é barato, mas por ser dentro do aeroporto, não precisar de visto e poder descansar em um quarto muito confortável, vale muito a pena.
Séjour de 1 nuit en février 2024

8/10 Bien

Alisand

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024

2/10 Horrible

Martin

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Confort de la chambre
if you get the wrong room - facing departure hall - you will have to listen to announcements until 12pm and from 5am again. no chance to get a good night sleep
Séjour de 1 nuit en février 2024

10/10 Excellent

Akinola

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Diane

Séjour de 1 nuit en janvier 2024

10/10 Excellent

PAUL

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Judy

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Tigwende

8/10 Bien

Thyago

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Opção confortável para longa conexão
Melhor opção para uma longa conexão em ADD. Perde-se muito tempo com a passagem por segurança e imigração. Aqui, o espaço está novo é confortável para nos receber. Só precisam de mais atenção aos detalhes: o banheiro é todo de vidro e não tem privacidade. Também não havia toalhas quando chegamos ao quarto.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Bert

Séjour de 1 nuit en décembre 2023

8/10 Bien

Nyasha

Les points forts : Personnel et service
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Susan, Crawley

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very helpful and friendly check-in.
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Samuel

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
waiting
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Jeffrey

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
It was convenient if you are transiting and can get a good rest.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Diane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Love this hotel!
Séjour de 1 nuit en décembre 2023

8/10 Bien

Jeffrey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Thomas

Séjour de 1 nuit en novembre 2023

8/10 Bien

Nyasha

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
No longer providenthe same amenities that they used to like slippers. Concerned about cleanliness ofbthe thick carpets
Séjour de 1 nuit en octobre 2023

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was good, the staff were very professional and privided explanations regarding mynstay and their services/obligations to me. The airport prickup was timely too.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Sophia

Séjour de 1 nuit en octobre 2023

10/10 Excellent

Sophia

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was simply amazing
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Tiago

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

ADEL, BOCA RATON

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best choice by far to spend a restful night between flights. You don’t need to leave the airport, deal with visas or security
Séjour de 1 nuit en septembre 2023

8/10 Bien

Jeff

Voyage en couple
Les points forts : Personnel et service
Very convenient if you are in transit and have a long layover. Rooms are ok but the carpet needs updating.
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Mary

Séjour de 1 nuit en septembre 2023

8/10 Bien

Imokhuede

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Nice
It was a beautiful experience. We just had a difficult time at the beginning with the payment problems. I had prepaid but the hotel said I had not paid. Eventually it was resolved and I was really tired.
Séjour de 1 nuit en septembre 2023

2/10 Horrible

Edgar

Séjour de 1 nuit en septembre 2023

10/10 Excellent

Judy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a convenient, safe option to overnight in Addis while transiting.
Séjour de 1 nuit en août 2023

6/10 Satisfaisant

ALI

Voyage d’affaires
Les points forts : Personnel et service
It’s clean and modest, but some of the essential consumables were not found
Séjour de 1 nuit en août 2023

10/10 Excellent

Greg

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ideal for a long lay overs
Really clean, good staff
Séjour de 1 nuit en août 2023

2/10 Horrible

Qingyan

Voyage en famille
Room without exterior view!
We were assigned a room without external view. The reservation did not say that the room is interior. Bad for my money!
Séjour de 1 nuit en août 2023

2/10 Horrible

Rob

Voyage en famille
Les points faibles : Personnel et service et confort de la chambre
Noisy as noisy can be...avoid...
We booked 2 rooms and requested connecting rooms with double beds..reply from hotel was that we had to pay 50 usd for extra beds. Once arrived none of the requests had been planned and we ended up with single beds. Immidiatly next to the room cargo was handled and the noise and vibrations made sleeping impossible. Beds were trembling... Staff was really not caring, manager ot available while the replies clearly indicated that staff is aware of the noise problems in several parts of the hotel, but many complaints haven't lead to a solution. What seems to be a comfortable option (sleeping in terminal) is actually a nightmare...instead of hotelroom Ethiopian should better advertise 'bed in main cargo loading area'. My claim was simpky wavered of by the desk lady, perfectly trained to dodge unsatisfied customers. Avoid this place or waste your money...you have the choice!
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Management le 27 juil. 2023
Thank you very much for your review. We apologise for the inconvenience you experienced while staying at our hotel.We checked your booking, and it was made for a double bed, and you could book for a twin bedroom. We understand your frustration with the noise issues that you encountered in the hotel. We regret that you did not get the rooms you booked and that we were unable to resolve the noise problems. At the Skylight In-Terminal hotel is no cargo room close by. One site has the airside, and the other site is a concourse that is not operating after 9 p.m. till the following day at 6 a.m.A request for the interconnecting door is subject to availability on the arrival day. In our conversation, you requested “Connecting or neighbouring rooms.” As a connecting room was unavailable, we provided you with the second option.We are sorry that you were not satisfied with the customer service you received from our staff. We strive to provide our guests with a comfortable and enjoyable experience, and it is clear that we did not meet our own standards in this case.Your feedback is invaluable to us and we will work to ensure that similar problems do not happen in the future.Again, we apologize for the troubling situation and thank you for bringing this to our attention.Best regards,Management

8/10 Bien

Denise

Séjour de 1 nuit en juillet 2023
Réponse de Hotel Managament le 27 juil. 2023
Thank you

2/10 Horrible

Theo

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Rooms are fine. The website referenced the skylight as the most luxurious hotel in Ethiopia. We spend significant money on two rooms that were directly above the departure terminal. Unacceptable as the intercom at the airport kept going till 1145PM and started again at 0615AM. There was no way to catch up on some hard earned sleep after a long flight.
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Management le 27 juil. 2023
We are sorry to hear your experience did not meet expectations. We value customer feedback, and I will pass this along to the hotel staff.Rest assured, we are committed to providing a more comfortable stay for our guests. If you have any other concerns, please don't hesitate to let us know.Best regardsHotel Management

10/10 Excellent

Obiely

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Management le 27 juil. 2023
Thank you

10/10 Excellent

Damilola, SECAUCUS

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean, hospitable staff, very very close to the airport
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Management le 27 juil. 2023
Thank you for your kind words! We take great pride in our clean and hospitable staff and are delighted to know that you enjoyed your stay with us. And it's great to hear that our location near the airport was convenient for you. We look forward to having you stay with us again soon!Best Regards,Hotel Management

10/10 Excellent

Cynthia K

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Convenient and Clean…
So easy being able to stay inside transit. It is our ‘go to’ when needing to be in Addis Ababa (ADD) overnight.
Séjour de 1 nuit en juin 2023
Réponse de Hotel Management le 27 juil. 2023
That is great to hear! Staying inside transit at the airport certainly can make the process significantly smoother and more accessible. And it's even more helpful that you have ADD as a "go-to", if you happen to need to be in Addis Ababa overnight. Thanks for sharing this information!Bets regardsHotel Management

8/10 Bien

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
First you need to understand what "in-terminal" means and how it relates to the nearby "not-in-terminal" Skylight hotel. In this case, "in-terminal" means the "airside" terminal (not citywide") so you go through transfers to the departure gates and then into the hotel. You do not go through immigration and can't get your checked bags. If you made the mistake of "short checking" them to Addis only I'm not sure what they would do. The Expedia description is very confusing because it largely refers to the other Skylight hotel as follows: 1. Says has airport shuttle but there can't be a shuttle in a place with no roads or cars. 2. Says 7 minute drive to airport. But it's in the center of the airport! 3. Maps shows it on the extremity of the airport but it's in the very core of the departure gates. The main thing is if you want an airside, in-terminal hotel this is your only choice and it's pretty good. So take it. If you want a hotel near the airport then the other Skylight hotel is also good. It's about 1/2 mile and technically you could walk it but no one does. The shuttle is frequent. A clean sound safe deal but you pay for it if your only using it for a daytime transit hotel. There is an early check in charge equal to half the night's rate. So keep that in mind if you land early in the morning. Whereas I think the in-terminal hotel is 6am to 6am so works great if land early and leave late that night. Hope this helps!!
Séjour de 1 nuit en juin 2023
Réponse de Hotel Managament le 27 juil. 2023
Thanks for the detailed explanation! Yes, that really helps to understand the differences between the two Skylight hotels. I can definitely see the benefit of staying at the "in-terminal" hotel for transit trips - it would be convenient and cost-effective! The other hotel also looks like a great option if I need to stay outside the airport. I appreciate you taking the time to give me such helpful information!Best regardsHotel Managament

2/10 Horrible

Noureddine

Séjour de 1 nuit en juin 2023
Réponse de Hotel Managament le 27 juil. 2023
Thank you