Hôtel près de Anderson Electrical Arena, Derby, Derby

« Always clean, safe and secure. »

« Was a one night stay. The staff are friendly and room is clean. Was there was a lift in there but apart from that its a fine place. »

« Accueil à améliorer impérativement !!! »

« Nice, clean,good breakfast »

« No heating available as normal stopped in room 307 again still no heating given up reporting it »

« What a lovely comfortable stay. Nice beds , pillows and duvet and in a beautiful house. Tea and coffee and a bottle of water on arrival. Could have had breakfast but didn't. There's a pub down the road. Will definitely stay again and go for walks around the area »

« Room was very cold on arrival, very musty smell throughout the whole building, carpet in the bathroom which seems unhygienic, lots of dead spiders in the window and the room itself wasn't very clean. When I wanted to complain there was nobody around so ended up leaving the key at the desk and driving home »

« Parking safe. »

« Attention : pas de climatisation dans la chambre. Un ventilateur était disponible »

« A mixed experience at this hotel. Essentially it was a great hotel... but someone seems to have stopped spending any money on maintaining it a while back. On arrival we happened to see a small sign informing us we had to pay for parking - only £3 but the stay started with a negative! The air conditioning didn't work and when we asked about it we were told it wasn't supported any more. The room was stifflingly hot and the windows 'for our safety' didn't open very far. Presumably some clients...

« We hear through the walls I didnt feel safe »

« Hotel est au calme. Litterie confortable. A cause de la pandémie les szrvices sont réduits. Mais, le sol de la salle de bain n'avait pas été correctement lavé. La moquette de la chambre 250 avait de grosses taches blanches. Bien que nous étions deux personnes, il n'y avait qu'une seule grande serviette et un seul set de thé/café. Il a donc fallu aller à la réception pour avoir le comportement. Sans souci ceux-ci a été fourni. »

« Staff at check in were not proactive which led me to returning to the front desk three times before accessing my room. The hotel is being renovated, so there is dust and barriers all over the place. There are no USB chargers in the room, or plug sockets near the bed, which is challenging for charging devices. The staff at the bar/restaurant were more interested in doing anything but serving. The swimming pool/changing room was grubby. All in all a very disapointing visit. »

« The hotel room and entire top floor was incredibly hot which is not nice in hot weather, this wouldn’t have been a problem if the air conditioning wasn’t broken on the entire top floor. There was also no way to change the temperature of the water in the shower so that was also very hot and it gave off a strange smell when used. Hotel lift was also broken the entire weekend and being on the third floor and no staff offering to help in a 4 star hotel seems a bit of a let down »