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Avis sur Ashford International Hotel & Spa

4 out of 5
Ashford International Hotel & Spa
Simone Weil Avenue, Ashford, England

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 400 avis sur 1005." "
Note des voyageurs de 8 (Bien), d’après 333 avis sur 1005." "
Note des voyageurs de 6 (Satisfaisant), d’après 161 avis sur 1005." "
Note des voyageurs de 4 (Médiocre), d’après 67 avis sur 1005." "
Note des voyageurs de 2 (Horrible), d’après 44 avis sur 1005." "

8,2/10

Propreté

8,4/10

Personnel et service

8,2/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

8/10 Bien

Camille

Les points forts : Personnel et service et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Hotel GM le 15 août 2023
Dear Camile,Thank you for reviewing your recent stay at Ashford International Hotel. It’s a pleasure to have your positive feedback and I will certainly sharethis with the team. We hope that you will visit us again soon. Kind regards,Hotel General Manager

10/10 Excellent

Éric

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2021
Réponse de Operations Manager le 30 nov. 2021
Dear Eric. Many thanks for your 10/10 review following your recent visit to Ashford International Hotel. We hope to welcome you back again soon. Kind regards Claire Johnson, Operations Manager

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sejour familial
Sejour tres agreable, belle chambre avec baignoire. Tres grande piscine, sauna hamam et banquette chauffante. Tres bon emplacement.
Séjour de 1 nuit en février 2020

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We are big fans of your hotel and have enjoyed its facilities on several occasions. Generally speaking, everything was good +, with a special mention for the staff in the sports area and Nik (chief barman?) in the bar area. However, I'm bound to mention that my son and his family were offered a family room for £800+ for one night, which inevitably caused him to go elsewhere! What is really "strange" is that I paid just over £500 for 6 nights in a double room!
Séjour de 6 nuits en décembre 2019

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon hôtel tel
Bon emplacement, proche de toutes les commodités.
Séjour de 1 nuit en octobre 2019

8/10 Bien

PHILIPPE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Grand hôtel moderne spacieux avec les services
Chambre spacieuse et moderne, vérifier disponibilité du parking
Séjour de 1 nuit en août 2019
Réponse de V Kingham le 4 sept. 2019
Thank you for choosing to stay with us. I hope you will visit again soon.

8/10 Bien

Thanh

Les points forts : Propreté, personnel et service, confort de la chambre
Pas mal
Bel hôtel, belle chambre mais moyennement entretenue. Lit confortable et le chicken spiced burger était excellent.
Séjour de 1 nuit en août 2019
Réponse de V Kingham le 4 sept. 2019
Thank you for your review

8/10 Bien

philippe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
recommandable
hôtel correct, situation près de la M20 facile à trouver
Séjour de 1 nuit en février 2019
Réponse de General Manager le 19 févr. 2019
Dear Philippe. Many thanks for your review following your recent stay at Ashford International Hotel. I'm pleased you found our location convenient and we look forward to welcoming you back in the future. Kind regards Veronica Kingham, General Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2019
Réponse de General Manager le 15 janv. 2019
Dear Guest. Thank you very much for your 4 star rating. I do hope you had an enjoyable time and that we’ll see you again soon. Kind regards Veronica Kingham, General Manager

10/10 Excellent

Giles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Used the hotel for an overnight stay to make the Eurostar connection. The hotel is well located. being 5 min by taxi from the station. The service was excellent & friendly, with the desk organizing the taxi and individual breakfast service for the early start. The room was above the stadards normally found for an overnight-type hotel, and a pleasant way to start out on a long journey. Would definitely use this service for a future trip Many Thanks
Séjour de 1 nuit en décembre 2018
Réponse de General Manager le 2 janv. 2019
Dear Giles. Many thanks for your 5 star review following your recent stay at Ashford International Hotel. I'm delighted you enjoyed the facilities and the team were helpful. We look forward welcoming you back when you plan your next trip away. Kind regards Veronica Kingham, General Manager

8/10 Bien

Christophe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Chambre spacieuse
Hotel correct pres du tunnel sous la manche. Rien de passionnant mais propre et calme
Séjour de 1 nuit en octobre 2018

8/10 Bien

Laurine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en septembre 2018
Réponse de General Manager le 3 oct. 2018
Dear Lauine. Thank you very much for your 4 star rating. I do hope you had an enjoyable time and that we’ll see you again soon. Kind regards Veronica Kingham, General Manager

8/10 Bien

Motgelt

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel confortable et accueillant mais un peu cher tout de même Petit-déjeuner excellent mais éviter le restaurant pour le déjeuner ou le dîner, peu de choix, plats ne correspondant pas exactement à la description et cuisine plus que moyenne
Séjour de 2 nuits en juillet 2018
Réponse de General Manager le 26 juil. 2018
Dear Motgelt. Thank you for reviewing your recent stay with us. I’m sorry to hear your meals at lunch and dinner were disappointing; please accept my apologies and I will share your feedback with my team. On a positive note I’m pleased you enjoyed the breakfast buffet and your room was comfortable. We hope to welcome you back again in the future. Kind regards Veronica Kingham, General Manager

8/10 Bien

Christophe

Les points forts : Propreté et confort de la chambre
Hotel correct
Hotel correct sans histoire mais sans rien de particulier On y dort on paye un peu cher et on l'oubli Wifi HS mais surement temporaire
Séjour de 1 nuit en mai 2018
Réponse de General Manager le 11 juin 2018
Dear Christophe. Thank you for your review and I'm pleased that you enjoyed your stay overall. We hope to welcome you back again in the near future. Kind regards Veronica Kingham, General Manager

8/10 Bien

Mathew

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wouldve preferred if spa facilities were easily available to guests staying at the hotel
Séjour de 2 nuits en mai 2024

10/10 Excellent

Anne

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room and facilities excellent as was breakfast and swimming pool. I like the many seating areas with lots of natural light.
Séjour de 2 nuits en mai 2024

8/10 Bien

Glen

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were great on reception.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

John

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
A very tired property
Séjour de 1 nuit en mars 2024
Réponse de Hotel GM le 7 mai 2024
Dear JohnThankyou for reviewing your recent stay. We appreciate all our guests honest and constructive feedback in order to improve our product for future guests enjoyment.Kind RegardsThe Team

6/10 Satisfaisant

Gemma, Brighton

Voyage en groupe
Les points forts : Équipements
The property was average - communal areas were modern, bright and clean however, the rooms are old and dated and not particularly clean. There was no offer of an upgrade at check-in, I was sent an offer to upgrade for extra cost by the hotel prior to travel. The room did not have a fridge, we asked to move to a room with one, as my friend needed to store medication, but there was no availability for the 2 nights stay.
Séjour de 2 nuits en avril 2024
Réponse de Hotel GM le 7 mai 2024
Dear GemmaThankyou for reviewing your recent stay. Subject to availability we do offer upgraded rooms. I'm glad reception were able to accommodate where they could. We appreciate all guests positive and constructive feedback.Kind RegardsThe Team

10/10 Excellent

Mark

Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
A really nice hotel.
Séjour de 1 nuit en avril 2024
Réponse de Hotel GM le 7 mai 2024
Dear MarkThankyou for your positive feedback regarding your recent stay. We hope that you will return to us soon.Kind RegardsThe Team

10/10 Excellent

john

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great value for money with a special deal - £54 for two ppl including breakfast was a steal! Nice place and very friendly staff
Séjour de 1 nuit en avril 2024
Réponse de Hotel GM le 7 mai 2024
Dear JohnIt's a pleasure to read your positive feedback regarding your recent stay. We will share your kind comments with the team.

8/10 Bien

Kieran

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed with my young daughter and was a clean and friendly hotel. Swimming pool was well used by us and no complaints at all! Buffet breakfast, tasty with lots of choice. Nice hotel and would happily stay again
Séjour de 2 nuits en avril 2024
Réponse de Hotel GM le 16 avr. 2024
Dear KieranThankyou for reviewing your recent stay at Ashford International Hotel. It's a pleasure to see you enjoyed our facilities and breakfast service whilst here with us. We look forward to welcoming you back on your return to the hotel.Kind RegradsThe Team

8/10 Bien

Zsolt

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Conveniently located, close to Dover Port. Good facilities.
Séjour de 1 nuit en mars 2024
Réponse de Hotel GM le 8 avr. 2024
Dear ZsoltThankyou for your positive feedback regarding your recent stay here with us at Ashford International Hotel. We hope you will return to us again in the future.Kind RegardsThe Team

8/10 Bien

James

Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The hotel is ok and the staff are friendly
Séjour de 3 nuits en mars 2024
Réponse de Hotel GM le 3 avr. 2024
Dear JamesThankyou for reviewing your recent stay at Ashford International Hotel. It's a pleasure to see you enjoyed your time here with us. We hope you return to us again soon.Kind regardsThe Team

10/10 Excellent

Yasoda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Hotel GM le 2 avr. 2024
Thankyou for reviewing your recent stay at Ashford International Hotel. We hope that you will return to us again soon.

8/10 Bien

Selina

Les points forts : Propreté et personnel et service
Séjour de 11 nuits en mars 2024
Réponse de Hotel GM le 27 mars 2024
Thankyou for your positive review regarding your recent stay. We hope that you will return to us again soon.

10/10 Excellent

Angela

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel was convenient for both the shopping outlet and Curious Brewery which we came to visit. A lovely comfortable hotel with friendly very helpful staff.
Séjour de 2 nuits en mars 2024
Réponse de Hotel GM le 18 mars 2024
Dear AngelaIt's a pleasure to read your positive feedback, I will share your kind comments with the team. We're glad our location is convenient for our guests and hope that you will return again soon.Kind RegardsThe Team

4/10 Médiocre

Darryl

Voyage en famille
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
The Weatherspoons of hotels. Food was average to poor, both rooms had mould, ( we had to change rooms as first one had a bed with stains on it) staff overworked (too few for size of hotel/restaurant) parking was tight (small spaces) and generally felt unkempt. Would not be staying again. On a positive note the room As quiet and the bed was comfortable.
Séjour de 1 nuit en mars 2024
Réponse de Hotel GM le 12 mars 2024
Dear DarrylThankyou for your review regarding your recent stay. We're sorry the food wasn't to your liking but glad our staff were able to help assist in any issues you had with your room. Please note we do have 400 car parking spaces for the comfort of all our guests. We appreciate all our guests honest and constructive feedback in order to improve our products and services for future guests enjoyment.Kind RegardsThe Team

4/10 Médiocre

JOHN

Les points faibles : Personnel et service
Séjour de 2 nuits en février 2024
Réponse de Hotel GM le 26 févr. 2024
Thankyou for your reviewing your recent stay at Ashford International. We appreciate all our guests feedback.

10/10 Excellent

Mike

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Epic location epic room epic staff
To say staff are good is an understatement! Upgraded room
Séjour de 1 nuit en février 2024
Réponse de Hotel GM le 26 févr. 2024
Dear MikeWe're pleased to see your lovely feedback. I will certainty share your kind words with the team. We hope you will return again soon.

8/10 Bien

PHILIP

Voyage avec des animaux de compagnie
Les points forts : Propreté
Overall the hotel is good value for money and conveniently situated if you have a car. It is a very busy hotel with conferences and thus this led to a shortage of coffee mugs for their own guests on one day. Although a dog friendly hotel, don't expect to be eating breakfast with your loved pooch, anywhere near the restaurant, especially if there is a conference going on. Considering there was a section of the restaurant that was a long way from any cooked food, this could have been opened up for customers with their dogs, instead on one day we had to eat our breakfast near the entrance doors of the hotel! Spa/swimming is available but attention is required on ensuring that lockers are not broken and floors are as clean as possible.
Séjour de 5 nuits en février 2024
Réponse de Hotel GM le 27 févr. 2024
Dear PHILIPThankyou for reviewing your recent stay at Ashford International. We appreciate all guests honest and constructive feedback. We hope that you will return to us in the future.Kind RegardsThe Team

10/10 Excellent

Molly

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice having free pool access but lack of drinks in bar, only one cocktail avaliable when we went!
Séjour de 2 nuits en février 2024
Réponse de Hotel GM le 26 févr. 2024
Dear MollyThankyou for you recent feedback. Its a pleasure to see you enjoyed our spa and leisure facilities. We apologise that we didn’t have your preferred drinks available. We are currently looking to expand our range, which is now under review with our head office.Kind RegardsThe Team

4/10 Médiocre

Gianluca

Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
The only issues we had was when i booked it, i was garainteed an early check in due to a wedding, we weren't allowed to check in early and you aparantly don't do that. And then the mattress was awful, literally felt like we were laying on cardboard with a tiny bit of padding, both me and my wife struggled to sleep on it.
Réponse de Hotel GM le 20 févr. 2024
Dear GianlucaWe apologise if this was the case. Our extra fee for early check in is subject to availability. If this was not pre paid to guarantee prior to arrival, unfortunately this is not always a possibility. Please note we have sent your comments to the head of reception who will investigate this further. Kind regardsThe Team

8/10 Bien

Callum

Séjour de 1 nuit en février 2024
Réponse de Hotel GM le 21 mars 2024
Thankyou for reviewing your recent stay at Ashford International Hotel. It's a pleasure to see your positive feedback and we hope that you will visit us again soon.

10/10 Excellent

Sdffie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
酒店後面有supermarket ，非常方便，早餐好食😋酒店職員好friendly
Séjour de 3 nuits en février 2024
Réponse de Hotel GM le 15 févr. 2024
Dear SdffieThank you for reviewing your recent stay here with us at Ashford International Hotel. We're pleased to see you enjoyed your time.Kind regardsThe Team

8/10 Bien

Maria

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotellet låg bra till när man ska åka långt dagen efter.
Séjour de 1 nuit en février 2024
Réponse de Hotel GM le 13 févr. 2024
Dear MariaThank you for reviewing your recent stay at Ashford International Hotel. We're pleased to see you enjoyed a convenient stop off here with us. We hope you will visit us again in the future.Kind regardsThe Team

6/10 Satisfaisant

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Functional
Uninspiring menu. Food was reasonable but nothing special. Breakfast was below average. A functional hotel with good parking and handy for the M20.
Séjour de 1 nuit en février 2024
Réponse de Hotel GM le 13 févr. 2024
Dear RichardThankyou for you recent feedback, it's disappointing to see the food was not to your liking. We're glad our location was convenient for you. We hope you will return again soon.Kind regardsThe Team

10/10 Excellent

Dawn

Séjour de 1 nuit en janvier 2024
Réponse de Hotel GM le 6 févr. 2024
Thankyou for your positive feedback. We hope that you will return again soon.

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Conveniently placed just off motorway. I had chosen it as it was a ‘dog friendly’ hotel. Room was ok but a little tired. Shower good. Nice hand soap & body wash available. BUT the bed was the first one I’ve ever had the worst sleep on & ive stayed in countless hotels both for work & holidays. The mattress was so uncomfortable & uneven ( felt like I was rolling out. It was lumpy as well. I woke up so many times during the night and felt like I’d been through the boxing ring. So unfortunately I didn’t sleep which was the putt of my stay. Also, please don’t call yourself dog friendly if the dog can’t come with you to have breakfast, but you also can’t leave it in the room if it might bark, which is what I was told at reception when checking in. So I didn’t eat either.
Séjour de 1 nuit en février 2024
Réponse de Hotel GM le 6 févr. 2024
Thankyou for your feedback regarding your recent stay. We're pleased to see our location is a convenience to our guests when travelling. We're sorry to hear you are disappointed that we don't allow dogs into our restaurant. However we would be more than happy if you would have preferred to eat in our lounge are where dogs are welcome.

8/10 Bien

Hellen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Convenient stay
Ashford International was a good place to stay as that was where the Seas invert show was. However, there was limited front parking and no sign at the front to say there was more parking round the back. There were only two disabled places which was disappointing. The food was expensive and waited ages to be served at the bar due to only one staff member working. There should of been more staff knowing they had an invert show there. Unfortunately, we didnt use the facilities like we planned to. But time was limited as it closed at 8pm and we didnt arrive untill 6pm and needed to get food. We did take our own drinks and we used just eat without at issues. Overall for what it was, the room etc. I found it to be rather expensive but, we stayed for convenience. Otherwise i would of stayed at Premier Inn qhere the rooms were half the price
Séjour de 1 nuit en janvier 2024
Réponse de Hotel GM le 6 févr. 2024
Dear HellenThankyou for reviewing your recent stay. Please note we do have 400 car parking paces on site, including multiple disabled parking bays. Occasionally we experience a high number of our guests arriving at the same time. When this happens, we try and accommodate everyone as quickly as possible. We appreciate all our guests honest and constructive feedback for future guests enjoyment.Kind RegardsThe Team

6/10 Satisfaisant

Thomas

Les points forts : Propreté
Les points faibles : Confort de la chambre
A strangely desirable hotel with excellent public spaces where people from different walks of life cross over. Staff are friendly, though there does need to be more of them (management issue). However, room was tired and we had to move due to boiler noise only to be ladled with road noise. To be honest, it’s understandable as the hotel is so large for staff to understand every room in detail - had we paid £70, and not £100, it would be worthy of a better review.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel GM le 30 janv. 2024
Dear ThomasThankyou for reviewing your recent stay at Ashford International Hotel. We're pleased to see our staff were friendly and that you enjoyed our public areas. We apologise if this was the case, however we are glad that reception were able to move your room. Please note we do offer quiet guest rooms which can be requested prior to booking. We hope this helps for future reference. Kind regardsThe Team

10/10 Excellent

ruth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wondeful stay
Wonderful stay Room was incredibly comfortbale Staff were very helpful An enjoyable experience Would highly recommend
Séjour de 2 nuits en janvier 2024
Réponse de Hotel GM le 30 janv. 2024
Dear RuthWe're pleased to see your positive feedback regarding your recent stay stay. We're glad you enjoyed your room and that our staff were helpful throughout your stay. We hope you will return again soon.Kind regardsThe Team

6/10 Satisfaisant

Sarah

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Maybe short staffed?
Hotel is lovely & clean , amazing space . If an event is on parking is awful. Went to have dinner told no room .went out for dinner & came back to have drink at the bar , no sign of anybody . Ended up going back uk room
Séjour de 2 nuits en janvier 2024
Réponse de Hotel GM le 30 janv. 2024
Dear SarahThankyou for reviewing your recent stay, we're pleased to see you enjoyed the space we offer. Please note the hotel does hold 400 car parking spaces on site. We hope that we are able to accommodate all guests when visiting us. During busy periods we may expect wait times to be longer than usual however we apologise is this was the case and have sent your comments to the head of department who will investigate further. We do hope that you will return again soon.Kind regardsThe Team

2/10 Horrible

arthur

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kiwi visitors
Bitterly disappointed. Having used this hotel on numerous occasions when visiting from New Zealand. The room was freezing cold, was given a heater after complaining 2 days running but never offered another room. we invited family to stay with us from Birmingham in the disabled room which was also freezing. We had to wear our coats in the restruant and the reception area. Food was cold as were the plates and communal areas. A shortage of staff meant long waits for bar service. I appreciate its the off season but for a 4 star hotel it was sorely lacking. Will be looking for alternative accommodation on our next visit to the UK.
Séjour de 6 nuits en janvier 2024
Réponse de Hotel GM le 30 janv. 2024
Dear arthurWe're disappointed to read that your experience with us was not the same as previous standards here at Ashford International Hotel. Please note we are aware of any heating issues that occurred, which is being worked on. We apologise that you was not offered a room move unfortunately due to availability in the event of a full hotel this is not always possible. We apologise this was the case and we hope that you continue to visit us as a loyal costumer. We will do our very best to accommodate you on your return too the hotel.Kind regardsThe Team

10/10 Excellent

Christopher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We had a nice comfortable stay and enjoyed all the facilities i definitely recommend and definitely be visiting again.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel GM le 25 janv. 2024
Dear ChristopherIts a pleasure to read your positive feedback. We're glad to see you enjoyed our facilities and look forward to welcoming you back on your return to the hotel.Kind RegardsThe Team

6/10 Satisfaisant

Sebastian

Voyage d’affaires
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Propreté
Séjour de 1 nuit en janvier 2024
Réponse de Hotel GM le 25 janv. 2024
Dear SebastianThankyou for reviewing your recent stay. We hope you will return to Ashford International Hotel again in the future.Kind RegardsThe Team

6/10 Satisfaisant

Bethany

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Hotel GM le 25 janv. 2024
Dear BethanyThank you for reviewing your recent stay at Ashford International. We hope you will return again soon.Kind Regards The Team

6/10 Satisfaisant

david

Séjour de 1 nuit en janvier 2024
Réponse de Hotel GM le 23 janv. 2024
Dear DavidThankyou for reviewing your recent stay. We hope that you will return again soon.Kind RegardsThe Team

4/10 Médiocre

arthur

Les points forts : Propreté
Les points faibles : Personnel et service et confort de la chambre
Kiwis
Very few guests. Heating turned off so very cold. Restaurant and reception so cold we wore our coats. Came from new Zealand invited family and were embarrassed at the place. Plates unheated food pnlu just warm. This realty needs to be addressed
Séjour de 3 nuits en janvier 2024
Réponse de Hotel GM le 23 janv. 2024
Dear arthur.Thank you for reviewing your recent stay at Ashford International Hotel. It’s disappointing to read your experience was not to the high customer satisfaction level that we strive to achieve for every guest here at Ashford International Hotel. We are aware of the heating issue which is currently being worked on by our maintenance team.Kind regardsThe Team

6/10 Satisfaisant

David

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Eve
Séjour de 2 nuits en janvier 2024
Réponse de Hotel GM le 18 janv. 2024
Dear DavidThankyou for reviewing your recent stay at Ashford International Hotel. We hope that you will return again soon.Kind regardsThe Team