8/10 Bien
Angelo L.
2 sept. 2025
Les points forts : Propreté
The view was fantastic and the beds were very comfortable. The firepit at night was a bonus. We could have used more dish towels and had no dish rags. More towel racks are needed & stove not working properly. The major complaint was the early check in. We arrived three hours early so I called to see if we were able to get in. I may have misunderstood but I thought I was told that it would be an additional 25. I found when checking my credit card account that it was actually 25 an hour. We had heavy rain the one night which flooded a section of the basement. I called to report the incident but that was as far as it went. Nobody came to mop up so we did it ourselves. In addition the instructions upon leaving were we could just leave but it would be nice to help out the cleaners. We did what we always do when leaving a VRBO stay. - we stripped the beds, put all used towels on the bathroom floors and swept the inside and the outside porch. This is where I have a problem. I called when I found out we were charged 75 for early check in instead of what I thought would be 25. I was told on Aug. 22 that the agent would check with the owner about a possible refund and was told that they would get back to me as soon as they had an update - today is Sept. 2 and still no reply. I thought a refund was a no brainer since we went above and beyond what was expected of a renter - especially since we cleaned up the section of the basement which was flooded. Live and learn.
Angelo L.
Séjour de 3 nuits en août 2025