Bureau, rideaux occultants, chambres insonorisées

Avis sur Hyatt House Austin/Downtown

3.5 out of 5
Hyatt House Austin/Downtown
901 Neches Street, Austin, TX

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 734 avis sur 1321." "
Note des voyageurs de 8 (Bien), d’après 314 avis sur 1321." "
Note des voyageurs de 6 (Satisfaisant), d’après 132 avis sur 1321." "
Note des voyageurs de 4 (Médiocre), d’après 87 avis sur 1321." "
Note des voyageurs de 2 (Horrible), d’après 54 avis sur 1321." "

8,8/10

Propreté

8,8/10

Personnel et service

8,4/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Pierre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel and great staff
Great hotel, very clean. Super friendly staff.
Séjour de 1 nuit en septembre 2023
Réponse de Sarai le 7 sept. 2023
We are pleased to read our hotel meet your expectations during your stay.

10/10 Excellent

Anne-Elisabeth

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff very nice. Hotel very calm and clean. Capitole , Colorado river and lively streets close . We had a nice stay in Austin
Séjour de 2 nuits en août 2023
Réponse de Sarai le 28 août 2023
Thank you taking the time to review our hotel and it's great to see a 5 out of 5!!!

8/10 Bien

emmanuel

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Bon emplacement
Séjour de 1 nuit en octobre 2022
Réponse de Lance le 22 oct. 2022
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Philippe

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Bien situé
Accueil un peu froid, mais hôtel à deux pas des bars et du centre-ville. Politique de parking de la ville d'Autin à prix très élevés peu sympathique: il n'y a pas d'alternative à la voiture pour se rendre en ville Valet parking: chers, comme partout. Les clients tournent dans le quartier pour chercher des alternatives meilleur marché
Séjour de 2 nuits en août 2022
Réponse de Steven Christakos (Director of Sales) le 11 août 2022
Thank you for choosing the Hyatt House Austin Downtown!

8/10 Bien

Sabrina

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Agréable
L'équipe est chaleureuse et fais en sorte que vous vous sentiez à l'aise. La chambre est très grande. Le plafond avait une fuite alors on m'a immédiatement changé de chambre. Seulement, peut etre la modification n'avait pas été enregistré mais le ménage n'a pas été fait durant mon séjour de 5 nuit. Le petit déjeuner est simple mais la qualité des produits est présente.
Séjour de 5 nuits en novembre 2021
Réponse de Steven Christakos (Director of Sales) le 24 nov. 2021
Merci beaucoup d’avoir choisi le Hyatt House Austin Downtown. Nous sommes heureux d’apprendre que vous avez apprécié votre séjour et sommes très reconnaissants pour les commentaires. Nous partagerons votre expérience avec l’équipe et comblerons nos lacunes. Nous espérons vous accueillir à nouveau à votre retour à Austin!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Week end d Halloween à Austin
Excellent séjour au Hyatt House d Austin avec du personnel très accueillant et sympathique. Chambre tout confort très calme. Petit déjeuner convenable. Pas de ménage en chambre à cause du Covid …
Séjour de 2 nuits en octobre 2021
Réponse de Steven Christakos (Director of Sales) le 3 nov. 2021
¡Muchas gracias por la brillante crítica! Estamos muy agradecidos de que haya elegido el Hyatt House Austin Downtown.

10/10 Excellent

Omar

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very personable and they made me enjoy a rather hectic work trip.
Séjour de 4 nuits en mai 2024
Réponse de Valeria le 24 mai 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Valeria le 24 mai 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

8/10 Bien

Paul

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
The property was nice, spacious and clean. The staff was fabulous. The breakfast was great. The part we were not prepared for is the sound from outside and how loud it was in our room. The two bars in the back of the building reverberate through the room until midnight on weekdays and 2:00 a.m. the weekend. If you cannot sleep with earplugs, it would be a really long night.
Séjour de 3 nuits en mai 2024
Réponse de Valeria le 20 mai 2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly.

10/10 Excellent

Margie, Vienna

Les points forts : Infrastructures et conditions de l’hébergement
The front desk staff was amazing. When caught in a storm, the staff bright towels and a space heater to help us warm up. Very friendly and accommodating.
Séjour de 1 nuit en mai 2024
Réponse de Valeria le 24 mai 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

Heather

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rooms were very spacious, comfortable beds, elevators were fast and the breakfast wasn't half bad. Only complaints would be the bathroom is on the smaller side but understandable since room is bigger. Also the valet lost their keys to lock box that contained our car keys so we were almost late for our daughter's performance. Hotel doesn't offer self parking so your stuck with the $45 a night valet parking.
Séjour de 1 nuit en mai 2024
Réponse de Valeria le 20 mai 2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly.

10/10 Excellent

Sarah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I enjoyed my stay and the staff was very helpful and super nice!
Séjour de 1 nuit en mai 2024
Réponse de Valeria le 20 mai 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

8/10 Bien

Anila, RICHMOND

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Couldn’t sleep well due to very loud music coming from nearby. The shower water was getting clogged up.
Séjour de 1 nuit en mai 2024
Réponse de Valeria le 15 mai 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We apologize your stay was not up to standards. I understand loud music all night is not ideal, but we do our best to accommodate our guest despite the night life around us. We have white noise machines; ear plugs and if available we can move you to a quieter side. We hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown

6/10 Satisfaisant

Claudia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I have stay in the property several times with no issues; this time was a different story. A bar or night club is now operating until past 2 am and the music is right in your ears. Needless to say I will NOT stay there unless I plan to be out past 2 am myself. Sorry bad choice of neighbors.
Séjour de 3 nuits en mai 2024
Réponse de Valeria le 15 mai 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We apologize your stay was not up to standards. I understand loud music all night is not ideal, but we do our best to accommodate our guest despite the night life around us. We have white noise machines; ear plugs and if available we can move you to a quieter side. We hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown

10/10 Excellent

Joe

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great area of Austin.
Séjour de 1 nuit en mai 2024
Réponse de Valeria le 15 mai 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

Sharon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great time there - close to where we needed to visit and loved the music at night time.
Séjour de 1 nuit en mai 2024
Réponse de Valeria le 15 mai 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

Nadia

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No free parking
Séjour de 1 nuit en mai 2024
Réponse de Valeria le 14 mai 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We hope that you enjoyed your stay, and we look forward to your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

Monica Desiree

Séjour de 1 nuit en mars 2024
Réponse de Valeria le 15 mai 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

Joe, Beaumont

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very professional. Parking spots are an issue, unless you use valet.I would stay there again
Séjour de 3 nuits en mai 2024
Réponse de Valeria le 13 mai 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we look forward to your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

Kimberly

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property that was in a wonderful location. It was close to everything.
Séjour de 3 nuits en mai 2024
Réponse de Valeria le 13 mai 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

Lupe

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Will stay again when I go to Austin
Séjour de 2 nuits en mai 2024
Réponse de Valeria le 13 mai 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we look forward to your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

6/10 Satisfaisant

Nicoma

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Parking and homless peaple.
Séjour de 3 nuits en mai 2024
Réponse de Valeria le 13 mai 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. Our overnight security ensures all our guests feel safe and we lock our entrance doors overnight as well. We hope that you enjoyed your stay, and you will consider us again on your next visit to Austin! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown

10/10 Excellent

jeremy

Les points forts : Propreté
Séjour de 3 nuits en mai 2024
Réponse de Valeria le 9 mai 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

Billy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I would definitely book again, and pass on the good stay.
Séjour de 1 nuit en mai 2024
Réponse de Valeria le 8 mai 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

FRANCISCO

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
New hotel, excelent and friendly service.
Séjour de 2 nuits en avril 2024
Réponse de Valeria le 8 mai 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

6/10 Satisfaisant

Eva

Voyage en famille, Voyage d’affaires, Voyage en couple
The noise was unbelievably loud. No sound proofing at all. The carpet and fixtures are at least 20 years stale. The absolute jewel in the crown is the staff. Everyone we talked to were friendly and helpful. Good food & service in the bar.
Séjour de 1 nuit en mai 2024
Réponse de Valeria le 8 mai 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. Our hotel was built less than 10 years ago, but we appreciate you for the honesty. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

2/10 Horrible

LaSheila

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Our room smelled like pets had been in there.
Séjour de 1 nuit en mai 2024
Réponse de Valeria le 10 mai 2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly.

10/10 Excellent

Paula Rosa

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
"I had a great experience staying at this pet-friendly hotel. It's undoubtedly the best hotel I've ever stayed in. The rooms were clean and didn't have any unpleasant pet odors. Best pet friendly ever!! Also, the staff who served breakfast were extremely helpful and friendly. They made both me and my mother feel at home. Special thanks to Paola and the rest of the front desk team!"
Séjour de 5 nuits en avril 2024
Réponse de Valeria le 6 mai 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! We will definitely let Paola and the team know they did amazing! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

Todd

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent stay, clean big rooms and tasty free breakfast
Séjour de 3 nuits en mai 2024
Réponse de Valeria le 6 mai 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

Saji, Edison

Séjour de 2 nuits en février 2024
Réponse de Valeria le 6 mai 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

8/10 Bien

Miles

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Nice hotel
Séjour de 3 nuits en avril 2024
Réponse de Valeria le 6 mai 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

4/10 Médiocre

Brooke

Les points forts : Propreté
Checked in after check in time I had to wait around before they told me my room wasn’t ready offered a different room. Friends checked in at 430 and they didn’t get a room until 5.
Séjour de 1 nuit en mai 2024
Réponse de Valeria le 6 mai 2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed with housekeeping.It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly

6/10 Satisfaisant

Amanda

Voyage en couple
I had to wait an hour for my room to be ready even when I arrived and hour after check-in started, and considering the fact that I booked AND paid in full a month in advance, caused a negative experience right from the start. "Free" room upgrade as compensation wasn't even adequate considering that it was the EXACT same room I booked only on an upper floor.
Séjour de 1 nuit en mai 2024
Réponse de Valeria le 6 mai 2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed with Front desk management and housekeeping.It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly.

6/10 Satisfaisant

Daniel

Séjour de 1 nuit en mars 2024
Réponse de Valeria le 24 mai 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

Cynthia

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Neighborhood somewhat noisy Homeless shelter nearby prevented some walking
Séjour de 3 nuits en avril 2024
Réponse de Valeria le 6 mai 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. Our overnight security ensures all our guests feel safe and we lock our entrance doors overnight as well. We hope that you enjoyed your stay, and you will consider us again on your next visit to Austin! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown

10/10 Excellent

FRANCISCO

Séjour de 1 nuit en mai 2024
Réponse de Valeria le 24 mai 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

Maria

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Comfortable stay.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Laurie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and clean hotel. Many areas walkable for restaurant choices.
Séjour de 1 nuit en avril 2024
Réponse de Valeria le 3 mai 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

8/10 Bien

jerome

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall a good stay. Area around the hotel is rough
Séjour de 2 nuits en avril 2024
Réponse de Valeria le 3 mai 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

Hafsat

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
C
Séjour de 2 nuits en avril 2024
Réponse de Valeria le 3 mai 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

Shauna

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was such a wonderful hotel to stay in for a Mom and Daughter vacation. It is walkable to museums, the state capital, UT-Austin, etc. And there are some fun restaurants around as well. The only little bummer is that parking is valet only and it's $45 a night.
Séjour de 1 nuit en avril 2024
Réponse de Valeria le 3 mai 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

Rick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The breakfast was impressive: many choices, nice presentation, area was clean and attractive, and the food was good.
Séjour de 1 nuit en avril 2024
Réponse de Valeria le 3 mai 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

David

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
conventient
Séjour de 2 nuits en avril 2024
Réponse de Valeria le 3 mai 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

Francisco

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff. Great atmosphere. Great breakfast.
Séjour de 1 nuit en avril 2024
Réponse de Valeria le 3 mai 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

SHARON

Voyage en famille
Les points forts : Équipements
Our visit was wonderful! The breakfast was delicious with plenty of seating and our room was HUGE! We really enjoyed our stay.
Séjour de 3 nuits en avril 2024
Réponse de Valeria le 30 avr. 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

4/10 Médiocre

Sau

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Pros: staff was friendly, the hotel location is good. Walkable from 6th street. Cons: the room had a bad odor. I informed the staff at the time of check-in but no corrective action was taken. The hotel has no option for self parking (paid). The valet parking is exorbitant.
Séjour de 2 nuits en avril 2024
Réponse de Hyatt House Austin Downtown le 29 avr. 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay.

10/10 Excellent

Iveth, México

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ok
Séjour de 1 nuit en avril 2024
Réponse de Hyatt House Austin Downtown le 29 avr. 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

4/10 Médiocre

Trena

Séjour de 2 nuits en avril 2024
Réponse de Valeria le 20 mai 2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly.

10/10 Excellent

MIGUEL

Séjour de 2 nuits en avril 2024
Réponse de Hyatt House Austin Downtown le 29 avr. 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

6/10 Satisfaisant

Nigel

Voyage en groupe
Les points forts : Propreté et personnel et service
Just an average hotel in average area
Séjour de 1 nuit en avril 2024
Réponse de Valeria le 26 avr. 2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly.