6/10 Satisfaisant
Margaret H., Cheshire, CT
15 avr. 2025
Les points forts : Propreté
Comfortable but shower did not work
Good location, spacious and comfortable, clean, good communication leading up to check in. However, while eating breakfast, we realized the kitchen and great room had a very strong smell of wet dog. When our other family members arrived, they all mentioned how they smelled a wet dog. My husband generously sprayed Febreeze around the kitchen and great room. There are two showers in the home. The shower in the bathtub did not work properly, and the diverter only allowed a small trickle to come out of the shower, which made it unusable. We had 7 adults who had to get ready for a rehearsal dinner and all had to use a single shower. When this was brought to the attention of Renter's Club, they said they would send someone over to fix the shower. We informed them we had 7 adults who needed to get ready the next day for a wedding and needed 2 showers. We also asked them to address the strong wet dog odor. There was no subsequent communication from Renter's Club and the shower was never fixed. They may have needed a plumber or part to fix the shower so it was not an immediate fix, but there was ZERO follow up communication. I do not know if they actually sent someone over as promised. We think the wet dog smell may have been solved by my husband's generous treatment of the space with Febreeze. We will never know as all communication stopped once we mentioned the issues.
Margaret H.
Séjour de 3 nuits en avril 2025