I have never written a review, but in this case, it is called for. The property is not as depicted. In the picture, the front room has a tan-colored couch that appears to be comfortable and accommodating for its guests. That couch is nowhere to be found in this apartment. Instead, I was surprised to see a dark blue, relatively small, hard, and stained couch. Moving to the bedrooms. There are three bedrooms with a bed in each one. Whoever is the unlucky person to have a bedroom on the street side, one word, Unacceptable? I would go as far as to use the word “Hazardous”. The mattress springs pop and screech. I speculate that two large people jumped up and down on it countless times, breaking its intended function. Even worse, the mattress could be several decades old. Once the mattress was lifted it became apparent the metal frame was damaged, broken, and then welded back together, bent, and crooked. I made a call within the first 24 hours to the property management group as soon as the issue was apparent. On day one, the response was it was a weekend (Saturday) so the issue wouldn’t be addressed. On day two, the response was it was still a weekend, and on day three, well that was a holiday observed in Spain. After three days, 13 emails, videos, and photos the property management group stopped responding, and the issue was never resolved. This shows true intent to the character of the individuals involved with this property.
