Hôtel près de Basilica of Saint Mary of the Immaculate Conception, Norfolk, Norfolk

« Beautifully restored and maintained property. Thoughtful touches all around. Nice room sizes and beautiful bath finishes with intricate heated floors. Staff were all pleasant, professional and accommodating. Great stay in a super convenient location. Highly recommended. »

« I cant suggest this hotel. My husband and travel a lot for work and pleasure. The Autograph collection of hotels usually provides a higher level of customer service and a bit of luxury. Sorry to say, the Glass Light in Norfolk is not it. The woman at the desk during checkin was unfriendly and when she assigned us to a second floor room, I asked the chances for one on a higher floor. She immediately got defensive and said the other rooms were not clean yet. When I asked if they would be ready...

« The property was amazing. Pictures do it no justice. Loved the location, views, and everything the hotel had to offer. »

« Great central location. »

« Seul point négatif : situé dans un quartier "désert" , un peu loin en marchant des attractions de la ville. Mais si vous avez une voiture très bien : literie de qualité supérieure, canapé lit correct, cuisine bien équipée et propre. Suite spacieuse, hôtel et chambres très propres, piscine intérieure agréable, parking juste en face a prix correct, petit déjeuner avec du choix et dans une salle grande et agréable. Silencieux, climatisation centrale efficae et silencieuse. Un des meilleurs hotels...

« The air conditioing did not work the three nights we stayed. After asking the fromt desk three times for maintenance to come to the room, we found out it was a larger issue for multiple guests, but no real solutions. Maintenance never came to the room. No offer to move us to a room with working a/c or a break on the room cost. »

« Nice staff but this is the only positive thing… Not clean, you can’t call it that a breakfast. Very un safe neighborhood »

« Odeur épouvantable dans l'hôtel, voyageurs très bruyants, nous avons fait plusieurs sauts pendant la nuit. Il y avait plein de cheveux partout sur le plancher de la chambre, dans les lits et sur les serviettes. Il y avait aussi des taches sur le plancher et des trous dans la porte de la salle de bain. J'ai demandé un bouchon pour le bain et je ne l'ai jamais eu. »

« Comforter had cigarette holes in it. Random people would knock on my door during the night and day. I will NEVER stay there again. Didn’t feel safe. »

« This is probably one of the best hotels I stayed in. The guy at the front desk was very helpful with information like places to eat and things to do. Great service, location and well maintained »

« Room was nice. Food was good. Parking was easy. Pet stayed and that was fine. Staff was courteous. I would stay again. If I had to make two complaints, one would be the noise from the airport rather the planes were noisy (but you’re at an airport hotel) and secondly, I thought the stay was on the pricier side given the accommodations and the competition prices. But we made late hotel arrangements and got what was left. But, all in all, I would stay again. »

« J'ai passé 3 nuits dans cet hôtel proche de l'aéroport. Hôtel propre, grand chambre avec un coin salon immense. Le lit et les coussins était vraiment très confortable, mas j'ai dû couper la climatisation qui était trop bruyante ! Accueil rapide et efficace pour récupérer la chambre. Déception pour le petit-déjeuner qui était assez rudimentaire, mais il y a des cafés et restaurants à proximité. Voiture nécessaire pour circuler dans les environs. »

« Yeah shuttle was easy to use and hotel was great price and location »

« L’hôtel était parfait pour le prix ! »

« Helpful staff, room was on the small side but worked functionally well. Have already started looking to stay at available Tru locations when available when traveling. »

« Pool was closed too cold for it during my trip. Breakfast was good. Rooms were clean and upgraded. Staff were kind and helpful. »