Hôtel près de Basilica of the Nuestra Senora de Penafrancia, Naga, Naga

« The room is very clean and elegant. breakfast meal is very good, lots of choices. I had a very good sleep, the pillows are very soft and temp of AC is just right. The staff are very friendly and polite. I would definitely recommend UMA hotel. »

« Situé à coté de la route, peut paraitre un peu bruyant après 8h jusqu'à 22h. Chambre rustique mais grande et confortable. Wifi pas toujours accessible surtout dans la soirée. Proche du centre ville. »

« New and clean room. I think it's better than the other hotels in the area. It's also very near the supermarket and the mall. Staff are courteous and service-oriented. The issue is that there is only one outlet for charging your devices. I had to use the outlets in the bathroom and the one used for the coffee maker. I will choose this hotel again, but this time, bring a power strip! »

« Parking is a problem. Rooms are tiny. »

« Hotel looks great when you first walk in. Lobby is bright and clean. The rooms and floors above the main lobby are the opposite. Rooms are not clean, they don’t appear to be maintained. Towels look old and grey instead of white. No hot water so had to take cold showers. Housekeeping is hit and miss. Some days they don’t come to clean your room and the day they do they don’t leave you the right towels. 2 bath towels and no hand towels. Pillows were stinky of other people’s sweat, just felt...

« The room is always immaculate. The staff are very helpful. »

« Good »

« Rooms were spacious and comfortable. There were restaurants nearby so food options were not limited. Property was not too far from the city centre. Plenty of parking available in the back. Staff were all friendly and helpful. 10/10 would stay here again! »

« Average »

« I booked this hotel based on the beautiful photos and glowing descriptions on their website – what a mistake. The reality was a completely different story. The pictures showed clean,very neat room. but what I walked into was outdated, poorly maintained, and honestly felt dirty moldy place. The furniture was scratched and worn, the bed linens looked like they hadn’t been replaced in years, and the bathroom was cramped and had a weird smell.its was a non refundable room but will do my best to...

« The place is in terrible condition. The aircon is not cold enough. No toilet paper. Has no hot shower. No kettle pot. Was only given one towel because that’s what they had. Good thing i brought my own. »