8/10 Bien
bradley
Voyage en famille avec de jeunes enfants
28 juin 2025
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
So we were sooooo excited to come here and visit bend so much so that it was our longest stay the whole trip , but upon arriving we were told they had oversold and that they were sending us to a diferent "comparable" place and offered one night on the house , I picked this hotel because of the proximity to the river and the replacement hotel was not in a nice area not to mention the replacement hotel looked like a motel 6 , now the overselling happened because a huge group of goverment workers needed a place until the 30th and for like a group of at least 15 so clearly the oversell meant they were making them more money , I was so upset that when I saw the place they had sent us that I called the manager of the hotel to rectify this horrid and unfair situation she very patiently and graciously tried to make it better , and she ended up finding us a room in the hotel , upon che king in she went above and beyond to repair the hassle and make things right , she offered some complimentary treats and waived a few fees , the hotel was gorgeous in every aspect from the location to the service , super clean and a great breakfast , everyday they did this complimentary appetizers and beer or wine at the lobby which was very enjoyable. I will definitely come back and recomend this place , however please dont overbook , as most of your patrons come from far weary and tired and last thing they want is to deal with all of this.
bradley
Séjour de 2 nuits en juin 2025