2/10 Horrible
Margie
3 déc. 2025
I was content here until checkout. I had asked the night staff for a 12 pm checkout. I did not tell the day staff, as I was busy trying to get onto their internet, which has a broken interface. I was in a meeting in the morning, and was interrupted by the phone ringing at 11:15, a visit from the maid at about 11:20, and another phone call at 11:30. The person at the desk asked me during that phone call if I was planning to leave that day. I explained that I thought I had arranged a 12 pm checkout. When I was leaving my room at 12 pm, I made two trips to get out my things. When I came back to my room after the first trip, it was locked. I had to go down and ask the desk people to unlock the room so I could get my suitcase.
I apologized for any problems. There was no apology on their side. They seemed to blame me that the night staff had put my request in the wrong part of their app.
I felt as if I were being evicted. I am good with that. I will never go there again.
Margie
Séjour de 2 nuits en novembre 2025