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Avis sur The Leela Palace Bengaluru

5 out of 5
The Leela Palace Bengaluru
23 Old Airport Road, Bengaluru, Karnataka

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 235 avis sur 301." "
Note des voyageurs de 8 (Bien), d’après 39 avis sur 301." "
Note des voyageurs de 6 (Satisfaisant), d’après 11 avis sur 301." "
Note des voyageurs de 4 (Médiocre), d’après 9 avis sur 301." "
Note des voyageurs de 2 (Horrible), d’après 7 avis sur 301." "

9,8/10

Propreté

9,4/10

Personnel et service

9,6/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Gana

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en mars 2023
Réponse de Madhav le 12 oct. 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 Excellent

Christelle

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Superbe hôtel permettant de se sentir isolé des bruits de la ville , superbe jardin luxuriant Personnel au petit soin sans être pesant. Plusieurs restaurants dont un avec buffet permettant de goûter à tout type de cuisine
Réponse de MS le 21 nov. 2022
Dear Guest, Greetings from The Leela Palace Bangalore.Thank you for your kind review. We are pleased to know that you indeed experienced the good time at our hotel and you relished your moments spent at the restaurantsLooking forward to welcome you back at The Leela Palace Bangalore and provide you with the same experience you have come to expect from us. Warm Regards, Madhav Sehgal General Manager The Leela Palace Bengaluru

10/10 Excellent

Jean Michel

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 14 nuits en août 2022
Réponse de Madhav Sehgal le 1 sept. 2022
Dear Guest, Greetings from the Leela Palace Bengaluru! At the outset, I thank you so much for taking the time to share your wonderful experience with us. We are indeed grateful to you for choosing to stay with us and I’m pleased to know that the services and facilities at The Leela Palace Bengaluru were to your utmost satisfaction. Kind words such as yours keep us going and help us exceed guests’ expectations. Please do give us an opportunity to welcome you again. Warm Regards, Madhav Sehgal General Manager The Leela Palace Bengaluru

6/10 Satisfaisant

KOUMARANE

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Rooms are very Old & needs refreshments. It's a lack of respect regarding customers to charge that much money for such rooms conditions. Electrical switches are bad & out of work Rooms are not worthy...Otherwise all the rest is still magical as per LEELA's overall policy! They should have decency to make a discount when rooms are like that.
Séjour de 4 nuits en février 2022
Réponse de Madhav Sehgal le 30 mars 2022
Dear Koumarane, Thank you for taking out your time to share your feedback with us. It is unfortunate to hear that you had an underwhelming experience at the hotel. Your feedback has been shared with the concerned departments for improvisation as possible. Please do visit us again and give us another opportunity to serve you in a better way next time. Look forward to your visit.

10/10 Excellent

CHRISTOPHE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bangalore, à suivre
Hotel très bien et calme Différentes tentatives excursions dans la ville mais déçus globalement La ville n'est pas encore prête à gérer le tourisme malgré la soit disante renommée de cité informatique Bref bon séjour intra Hotel Concurrence âpre avec les hyatts

10/10 Excellent

Mahe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superbe palace : une expérience unique
Rien à redire, tout est au top pour une ville comme Bangalore.

10/10 Excellent

Christian

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful amenities and service.
Séjour de 2 nuits en mai 2024

8/10 Bien

Dario, MILANO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
nonostante io sia titolare di una carta Gold del servizio Legend, per la prima volta sono stato alloggiato in una camera non dotata di sfogo esterno (balconcino o terrazzo) ma solo di una finestra a soffitto.
Séjour de 4 nuits en mai 2024

10/10 Excellent

Valliappan

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
very beautiful property!! amazing!
Séjour de 2 nuits en avril 2024

10/10 Excellent

Jijo

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pleasure to stay here!
Séjour de 2 nuits en mars 2024
Réponse de Madhav le 12 avr. 2024
Dear Jijo, Greetings from The Leela Palace Bengaluru! It gives me great pride when we receive compliments like these. I will ensure that your feedback is shared with the entire team and especially to those who have contributed to your memorable stay. We look forward to the opportunity of welcoming you back to The Leela Palace Bengaluru. Best Regards, Madhav Sehgal Area Vice President & General Manager The Leela Palace Bengaluru

10/10 Excellent

Nanda, Los Altos

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
First time at Leela. Property is luxurious and service was excellent. Property exterior needs some updating in portions but interior is world class.
Séjour de 4 nuits en mars 2024
Réponse de Madhav le 12 avr. 2024
Dear Nadia, Greetings from The Leela Palace Bengaluru! It gives me great pride when we receive compliments like these. I will ensure that your feedback is shared with the entire team and especially to those who have contributed to your memorable stay. We look forward to the opportunity of welcoming you back to The Leela Palace Bengaluru. Best Regards, Madhav Sehgal Area Vice President & General Manager The Leela Palace Bengaluru

2/10 Horrible

fahad, Urbana

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The receptionists are unfriendly and slow 1/4 nights in this hotel and in the suite 439 are completely annoying when I'm in the room the reason Maintenance, construction, cranes and cranes make a huge noise and the screams of the construction workers could not sleep. The hotel management did not care about the guests also the weekend. The work continues in it.
Séjour de 4 nuits en février 2024
Réponse de Madhav le 12 avr. 2024
Dear Fahad, Greetings from The Leela Palace Bengaluru! Thank you for taking the time out to share your feedback with us. Your feedback has been noted and will be shared with the respective leaders for necessary steps to be taken. Kindly accept our sincere apologies for the inconvenience caused to you. Regards, Madhav Sehgal Area Vice President & General Manager The Leela Palace Bengaluru

10/10 Excellent

sunita

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Customer service in the club lounge was excellent
Séjour de 2 nuits en mars 2024
Réponse de Madhav le 12 avr. 2024
Dear Sunita, Greetings from The Leela Palace Bengaluru! It gives me great pride when we receive compliments like these. I will ensure that your feedback is shared with the entire team and especially to those who have contributed to your memorable stay. We look forward to the opportunity of welcoming you back to The Leela Palace Bengaluru. Best Regards, Madhav Sehgal Area Vice President & General Manager The Leela Palace Bengaluru

4/10 Médiocre

Melvin, Mckinney

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Highlights, Beautiful hotel..superb checkin progress, with traditional Indian welcome. - world class. A few staff member were amazing. Lowlights, Unfortunately, it was all downhill from there. Staff were professional but no personably. Many staff members seemed to have a no care attitude. They don’t bother greeting guests. Just busy chit chatting with each other. During our 5 night stay I tried calling but body answers. It usually takes several tries before they pick up, On the day of checkout I tried calling front desk, operator, guest services, even the duty manager but nobody picked up, I tried for more than 10 mins, my airport transport was waiting so we had to drag all our luggage ourselves. Not sure why the customer service is so inconsistent and poor at this hotel. We frequently stay at 5 star hotels and am impressed with luxury hotels in India but very disappointed with Leela Palace.
Séjour de 5 nuits en janvier 2024
Réponse de Madhav le 1 févr. 2024
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for taking the time out to share your feedback with us. Your feedback has been noted and will be shared with the respective leaders for necessary steps to be taken. We have emailed you with regards to your feedback and look forward to your response.Kindly accept our sincere apologies for the inconvenience caused.. Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

2/10 Horrible

Sureshan

Séjour de 1 nuit en janvier 2024
Réponse de Madhav le 29 janv. 2024
Dear Sureshan,Greetings from The Leela Palace Bengaluru!Thank you for taking the time out to share your feedback with us. Your feedback has been noted and will be shared with the respective leaders for necessary steps to be taken. Please share your contact number for our team to speak with you.Kindly accept our sincere apologies for the inconvenience caused.. Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Madhav le 1 févr. 2024
Dear David,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

6/10 Satisfaisant

Rama Krishna, Holmdel

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
I have been a regular guest, but this time, the check in staff tried to oversell or not truthful about the upgrade (which I attempted based on email I got from Leela). it supposed to be Club room on 5th floor but sold one on 6th floor which is smaller room and noisy one compared to my original booking. it took an effort on my part to get it corrected.

10/10 Excellent

Jaisri

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Exquisite place
Séjour de 1 nuit en janvier 2024
Réponse de Madhav le 1 févr. 2024
Dear Jaisri,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 Excellent

Marco

Séjour de 3 nuits en décembre 2023
Réponse de Madhav le 1 févr. 2024
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 Excellent

NARENDRAKUMAR KUNVERJI

Séjour de 9 nuits en décembre 2023
Réponse de Madhav le 1 févr. 2024
Dear Narendrakumar,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 Excellent

Tarundeep Singh

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay very ethnic vibes and caring staff
Séjour de 3 nuits en décembre 2023
Réponse de Madhav le 1 févr. 2024
Dear Tarundeep,Greetings from The Leela Palace Bengaluru!Thank you for taking the time out to share your feedback with us. Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 Excellent

Zixiang

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Madhav le 1 févr. 2024
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 Excellent

Adish

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice stay
Stay was good. Please recheck your room Category at the time of checkin into the room. They can also provide a downgraded room category while you py for higher category room. Thanks to the Butler Satya to solve this issue.
Séjour de 2 nuits en octobre 2023
Réponse de Madhav le 10 nov. 2023
Dear Guest, Greetings from The Leela Palace Bengaluru! Thank you for your rating. We look forward to your continued patronage. Warm Regards, Madhav Sehgal, Area Vice President & General Manager, The Leela Palace Bengaluru.

2/10 Horrible

BYOUNGGU

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Madhav le 31 oct. 2023
Dear Greetings from The Leela Palace Bengaluru! Thank you for taking the time out to share your detailed feedback with us. Kindly accept our sincere apologies for the inconvenience caused to you and give us the opportunity to make amends as well as showcase our improvements to you soon. Regards, Madhav Sehgal Area Vice President & General Manager The Leela Palace Bengaluru

10/10 Excellent

SUDHAKAR

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en août 2023
Réponse de Madhav le 12 oct. 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 Excellent

Somnath

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
stay was amazing. Only feedback is flooring (carpet/hard wood) got a bit old.
Séjour de 2 nuits en juillet 2023
Réponse de Madhav le 12 oct. 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 Excellent

Sheila

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent
Séjour de 2 nuits en juillet 2023
Réponse de Madhav le 12 oct. 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 Excellent

Mala Bhaskara, Andover

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome property, but the rooms looks old.
Séjour de 2 nuits en mai 2023
Réponse de Madhav le 12 oct. 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for taking the time out to share your detailed feedback with us.Kindly accept our sincere apologies for the inconvenience caused to you and give us the opportunity to make amends as well as showcase our improvements to you soon.Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 Excellent

Bradley, Rancho Palos Verdes

Séjour de 4 nuits en mai 2023
Réponse de Madhav le 12 oct. 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

8/10 Bien

Pritam

Les points forts : Propreté
Séjour de 3 nuits en mai 2023
Réponse de Madhav le 12 oct. 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 Excellent

Alexander, Brunnthal

Séjour de 7 nuits en avril 2023
Réponse de Madhav le 12 oct. 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 Excellent

Suma

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A wonderful peaceful luxury stay in the heart of the hustle and bustle of the cosmopolitan city
Séjour de 1 nuit en avril 2023
Réponse de Madhav le 12 oct. 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for taking the time out to share your feedback with us. Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

6/10 Satisfaisant

David

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
nice, but they make things to complex and over service to the point of being irritating and intrusive.
Séjour de 1 nuit en avril 2023
Réponse de Madhav le 12 oct. 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for taking the time out to share your detailed feedback with us.Kindly accept our sincere apologies for the inconvenience caused to you and give us the opportunity to make amends as well as showcase our improvements to you soon.Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 Excellent

JULIA

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful architecture, wonderful food.
Séjour de 2 nuits en mars 2023
Réponse de Madhav le 12 oct. 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for taking the time out to share your feedback with us. Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 Excellent

Harinatha N

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Our stay was very pleasant Will stay there again if need to
Séjour de 1 nuit en mars 2023
Réponse de Madhav le 12 oct. 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for taking the time out to share your feedback with us. Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2023
Réponse de Madhav le 12 oct. 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 Excellent

ryan

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great hotel and attentive staff
Séjour de 1 nuit en février 2023
Réponse de Madhav le 12 oct. 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for taking the time out to share your feedback with us. Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 Excellent

Sandeep

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
As a Bangalore native, I was delighted by the fresh perspective and experience on my vacation at The Leela Palace. The staff was extremely professional, attentive, and informative (Preetham in particular). The decor was gorgeous and my wife and I appreciated the detail and cleanliness of every room and hallway. I especially loved that I could choose from several pillow options for a better night's sleep. The food options, particularly during breakfast, were just incredible - dosas, vadas and other South Indian fare along with so many western and fusion options as well. (Compliments to our breakfast host, Vishal) We're back in the US now and I'm still reminiscing of our restful stay at the Leela, the green garden, the waterfalls, and the lovely live music. Thank you so much!
Séjour de 4 nuits en février 2023
Réponse de Madhav le 12 oct. 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!It was a pleasure to have you stay at The Leela Palace and we thank you for sharing such wonderful feedback about your stay.At The Leela Hotels we believe that people are our biggest assets and feedback such as yours, reinforces our belief. We take personal pride in delivering warm, intuitive, and genuine service for all of our guests.I have shared your feedback with the entire team and I can assure you that your recognition will motivate them and help us to continue striving to create exceptional experiences for our guests.Thank you for taking the time out to share your feedback and we hope to have the pleasure of welcoming you back. Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 Excellent

Khamit

Séjour de 7 nuits en janvier 2023
Réponse de Madhav le 12 oct. 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 Excellent

bruce

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en janvier 2023
Réponse de Madhav le 12 oct. 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good
Absolutely clean. Less luxury now. No access to balcony for this room type, beware.
Séjour de 3 nuits en janvier 2023
Réponse de Madhav le 12 oct. 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for taking the time out to share your detailed feedback with us.Kindly accept our sincere apologies for the inconvenience caused to you and give us the opportunity to make amends as well as showcase our improvements to you soon.Regards,Madhav SehgalArea Vice President & General

10/10 Excellent

Ramana

Réponse de Madhav le 10 nov. 2023
Dear Guest, Greetings from The Leela Palace Bengaluru!Thank you for your rating. We look forward to your continued patronage. Warm Regards, Madhav Sehgal, Area Vice President & General Manager, The Leela Palace Bengaluru.

10/10 Excellent

Eric Christopher

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Leela is iconic, and yet reasonably priced relative to peers in the vicinity. Finest service I’ve ever benefited from. Not just personable, but catered to you as a person. They brought me not one, but two birthday cakes, and even offered to take me on a quick tour of the city on the way to the airport at no additional charge. I’m grateful to my friends at the Leela, and look forward to returning someday.
Réponse de Madhav le 12 oct. 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!It gives me great pride when we receive compliments like these. I will ensure that your feedback is shared with the entire team and especially to those who have contributed to your memorable stay.We look forward to the opportunity of welcoming you back to The Leela Palace Bengaluru. Best Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 Excellent

jaya

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2023
Réponse de Madhav le 12 oct. 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 Excellent

Joseph

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel with spacious dining areas and luscious green surroundings

8/10 Bien

Mayur

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Some of the fittings need to be updated and maintained. For example, 3 of the 5 power sockets did not work - so we needed to share 2 sockets between 3 people for charging phones, smart watches, mobile phones and laptops. Some carpeted areas had worn patches. Overall, a very good hotel with some defects.
Séjour de 3 nuits en décembre 2022
Réponse de Madhav le 12 oct. 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for taking the time out to share your detailed feedback with us.Kindly accept our sincere apologies for the inconvenience caused to you and give us the opportunity to make amends as well as showcase our improvements to you soon.Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 Excellent

Parmjeet

Séjour de 4 nuits en décembre 2022
Réponse de Madhav le 12 oct. 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

8/10 Bien

BILLY

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location. More hype than substance. Several instances of entitled guests treating hotel staff in a way that made me want to leave.
Réponse de Madhav le 12 oct. 2023
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for taking the time out to share your detailed feedback with us.Kindly accept our sincere apologies for the inconvenience caused to you and give us the opportunity to make amends as well as showcase our improvements to you soon.Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 Excellent

Jyrki

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Leela Palace Bengaluru is truly a 5 Star luxury hotel! Now we have enjoyed (1 9) days in Bengaluru and can say that this hotel is really functioning as a dream to its guests.

10/10 Excellent

Himanshu

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best Hotel (Palace) to stay in Benagalore!!!!
This is indeed a Palace and you are treated like royalty. If you are in Bangalore, there is only once place you should pick!!!
Séjour de 5 nuits en octobre 2022
Réponse de MS le 21 nov. 2022
Dear Guest, Greetings from the Leela Palace Bengaluru! At the outset, I thank you so much for taking the time to share your wonderful experience with us. We are indeed grateful to you for choosing us and I’m pleased to know that the services and facilities at The Leela Palace Bengaluru were to your utmost satisfaction. Please do give us an opportunity to welcome you again. Warm Regards,Madhav SehgalGeneral ManagerThe Leela Palace Bengaluru