I do apologize that the hot tub was down and that the web site had not been updated accordingly. Guest satisfaction is of the upmost importance and I am sorry we fell short during your stay. Please know that we are reviewing your concerns and will work to address them promptly. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more positive experience in the future.

Thank you for bringing your recent experience to our attention and we deeply regret that your recent visit did not meet your expectations. We take matters of customer service very seriously, and we are concerned to hear about the behavior of the staff member you encountered.We would greatly appreciate any additional details you can provide about your interaction, as this will help us to investigate the matter further and take appropriate action. Our goal is to ensure that all guests feel welcome and respected during their time with us. Feel free to reach out to the hotel directly to discuss further.

Upon receiving your complaint, our team immediately conducted a thorough inspection of the room you occupied. We understand the severity of these issues and want to assure you that they do not align with our commitment to providing a clean and comfortable environment for our guests.Rest assured, we have taken immediate action to address these concerns. Additionally, we are conducting a full review of our procedures to ensure that such issues are identified and addressed promptly in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more positive experience.