Vacances de Borj El Amri

Idéalement situé cet hôtel ne mérite malheureusement pas 5 étoiles…. Propreté limite, vétusté des équipes, absence de facture au moment de payer jamais renvoyée malgré mes nom relances par mail et la promesse de l’accueil et pour couronner le tout une invasion de fourmis dans la chambre sans aucune compassion ou proposition de changement de chambre Très déçu….

This hotel was extremely disappointing. The rooms very old school, old furniture, smelling humidity and when i took a shower the water was leaking from everywhere. Bed was not comfortable at all, old sheets and bad AC. We didn’t have the cleaning service despite the fact we asked for it twice (it’s supposed to be done without asking even).. This hotel doesn’t match a five stars hotel criteria, breakfast was a real joke. They didn’t even have butter, no variety at all and poor choices. At the end we went to eat outside despite the fact that we had all inclusive. Their pet policy is not honest, they give different versions to their clients. I was not allowed to bring in my little dog (I was told no pets allowed at the hotel) but someone else had his dog a the hotel without any problem. I felt disappointed and tricked . The only positive things about this hotel was their outdoor space (garden and trees) , the beach and the personal working there were extremely friendly and kind. Be careful when you book your vacation because mine was ruined!