Botswana - Appart'hôtels pour vos week-ends

« They canceled our reservation literally at the last minute without any notification whatsoever; leaving us stranded at the Maun Airport. Then the manager refused to give us a refund. Both Expedia and I tried to rectify the situation for over an hour while still at the airport all to no avail. This feels like quite a scam! They took a reservation and almost $300 USD. Canceled the reservation without notice and kept the money!!! Expedia said they couldn’t drop the hotel out of their system unless...

« I didn’t stay here. It was fully booked. »

« Ignored all messages, didn’t answer any calls. I got to Gaborone and had to call Hotels.com to find me a new place to stay at the last minute. Avoid. »