6/10 Satisfaisant
Michael
17 août 2025
Les points forts : Propreté
Made reservation on Expedia and paid with my credit card while driving in. New employee in training was nice but didn’t know what he was doing. Eventually he got me checked in. When I checked out the next morning I asked for a receipt but I didn’t look at it until later when I found out the receipt was for another guest. Then a few days later when I got to where I was going I found out that the hotel had billed my credit card for the room even though I had already paid Expedia. What is worse is that the rate that the hotel billed me for was almost $30.00 less than I paid Expedia. When I called to try to book the room directly with the hotel the rate they gave me was over $40.00 more than Expedia. After checking my credit card, reviewing the incorrect receipt, and then calling Brittany at the hotel I was told that a credit would be issued, which it was about a week later. It should not be that difficult to book a hotel room and to get the booking done right. Even though it all got straightened out, I feel cheated out of at least the time I wasted getting it straightened out. I’m not a fan of Expedia but when you can’t call a property directly and get a decent rate, guests are forced to use the booking services. I like Hampton Inn properties but this is the second time something like this has happened to me on a trip to Michigan. Once at this property and once at a property in Shepardsville, Kentucky.
Michael
Séjour de 1 nuit en juillet 2025