The location is great! Overall, the condo was below fair. Very outdated, holes, sunken and bad tiles on floor, broken appliances (coffee maker leaked, Microwave locked up buzzing often, stove glass cracked, a TV system impossible to figure out if even works we never got anything to watch, 5 remotes on table with no instructions for anything, lights were out (lower quality all around). Blazing Saddles #102.
The check in was fine. Support did answer emails and a call. So, people around but did not help. They said they would contact HOA about “No source found” for TV. We tried all the obvious things but nothing worked. Internet seemed to work but nothing on TV from all input sources. We called to report Broken glass and microwave so they did not try to make us pay for already damaged items.
We requested compensation and mgmt. offered 10% off on our next stay which since the rent was a fraction of the total ($241) came out to $5.31. We declined as unacceptable and decided to rate it as we found it - unacceptible.
Unfortunately, after the fact we saw very negative reviews for the management by Summit County Management Retreat. Many of the negative reviews SCMR just replied saying the people were wrong. Very poor experience and our thinking was that if an inept mgmt. team were not involved the owner would be able to respond much better. We stayed in this building before and with direct contact with the owner greatly helped to get things straightened out right away. This mgmt. sai