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Avis sur SureStay Plus Hotel by Best Western Buckhannon

2.5 out of 5
SureStay Plus Hotel by Best Western Buckhannon
2 North Ridge Drive, Buckhannon, WV

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 246 avis sur 494." "
Note des voyageurs de 8 (Bien), d’après 166 avis sur 494." "
Note des voyageurs de 6 (Satisfaisant), d’après 51 avis sur 494." "
Note des voyageurs de 4 (Médiocre), d’après 19 avis sur 494." "
Note des voyageurs de 2 (Horrible), d’après 12 avis sur 494." "

8,8/10

Propreté

9,0/10

Personnel et service

8,0/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Damon

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Did not expect such nice rooms for a buckhannon hotel. Went to school here 20 years ago and wish this was here then. Will definitely stay here again if I come back.
Séjour de 2 nuits en avril 2024
Réponse de April le 22 avr. 2024
Thank you Damon for taking the time to leave us a review. We appreciate the feedback and are glad you enjoyed your stay with us.

2/10 Horrible

Shawn

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de April le 3 avr. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations.

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly staff. New TV/cable system could use some work. It was hard to navigate.
Séjour de 4 nuits en mars 2024
Réponse de April le 20 mars 2024
Thank you Stephen for taking the time to leave us a review. We appreciate the feedback.

10/10 Excellent

John

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fastest check in ever!
Séjour de 1 nuit en février 2024
Réponse de April le 5 mars 2024
Thank you John for leaving us a review.

2/10 Horrible

Rob

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tv did not work. Called desk, employee was friendly but didn’t know how to fix it. Went the whole night with no tv
Séjour de 1 nuit en février 2024
Réponse de April le 5 mars 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Richard

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Funeral
I booked 3 rooms as family was coming into Buckhannon for a funeral. Reservations were esy to make online and everything was ready when we checked in. Staff was helpful in recommendations for various business and locations we needed. Continue the great work.
Séjour de 2 nuits en février 2024
Réponse de April le 5 mars 2024
Thank you for taking the time to leave us a review.

10/10 Excellent

Bisiola

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Customer service. Check in was simple and accommodating
Séjour de 1 nuit en janvier 2024
Réponse de April le 31 janv. 2024
Thank you for taking the time to leave us review.

4/10 Médiocre

John

Les points forts : Propreté
The TV system was the worst I have ever seen. I could not get the TV to display network channels. Finally had to ask the desk clerk to come to the room and find the channels and even she had troubles finding local channels. The toilet leak around the front on the floor and the sink leaked, I have stayed in Best Westerns for years and this was the worst stay I have ever had. Also breakfast was the same every day.
Séjour de 2 nuits en janvier 2024
Réponse de April le 31 janv. 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Todd

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great. Staff and rooms were great .
Séjour de 1 nuit en novembre 2023
Réponse de Lisa le 24 nov. 2023
Thank you Todd for taking the time to tell us about your stay! We appreciate your kind words and look forward to seeing you again!!

10/10 Excellent

Debra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Lisa le 21 nov. 2023
Thank you for taking the time to tell us about your stay. We appreciate you and look forward to seeing you again!

10/10 Excellent

Terry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en novembre 2023
Réponse de Lisa le 21 nov. 2023
Thank you for taking the time to tell us about your stay. We appreciate you and look forward to seeing you again!

10/10 Excellent

Catherine

Séjour de 1 nuit en novembre 2023
Réponse de April le 31 janv. 2024
Thank you Catherine for taking the time to leave us a review.

10/10 Excellent

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en octobre 2023
Réponse de April le 13 nov. 2023
Thank you William for leaving us a review!

8/10 Bien

Winifred

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was super, but very cigarette dependent. They kept the property clean and neat. Easy on and off the highway. Tiny town. The room was clean and very small, but adequate. Breakfast was supposed to be available until 9:30 and I got there before 9 to find all that was available was biscuits and gravy. Tasty, but not what I expected. All in all, I'd say it's a good safe option.
Séjour de 1 nuit en octobre 2023
Réponse de April le 13 nov. 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Bien

daniel

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Bathroom needed to be double checked after they finished mopping. They were still hairballs on the floor.
Séjour de 1 nuit en octobre 2023
Réponse de Lisa le 27 oct. 2023
Thank you for letting me know, I will be sure to address this with our housekeeping staff! We appreciate your business and look forward to seeing you again!

6/10 Satisfaisant

J Allene

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
friendly front desk clerk. TV system doesn't work well
Séjour de 1 nuit en octobre 2023
Réponse de April le 23 oct. 2023
Thank you for taking the tine to leave us a review.

10/10 Excellent

Charlotte

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beds are comfy staff are very nice will be staying here again
Séjour de 2 nuits en octobre 2023
Réponse de April le 21 oct. 2023
Thank you Charlotte for taking the time to leave us a review. We are glad you enjoyed your stay.

8/10 Bien

Uteva

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de April le 10 oct. 2023
Thank you for taking to time to leave us a review.

8/10 Bien

Andrea M

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I’d stay again…
TV did not work. Staff was very prompt in checking out the issue but could not figure out the problem either. Beds are comfortable, hotel is clean for the most part. Breakfast is good, but wish there was a little more selection but definitely not bad. Overall a good stay.
Séjour de 3 nuits en septembre 2023
Réponse de April le 4 oct. 2023
Thank you Andrea for taking the time to leave us a review.

10/10 Excellent

Camille

Séjour de 1 nuit en septembre 2023
Réponse de April le 21 oct. 2023
Thank you for leaving us a review!

6/10 Satisfaisant

Gary, Sierra Vista

Nothing bad, nothing great. Just needed a place to sleep for rhe night
Séjour de 1 nuit en septembre 2023
Réponse de April le 29 sept. 2023
Thank you Gary for taking the time to leave us a review.

10/10 Excellent

Lindsey

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Staff couldn’t have been more friendly & helpful. Was unsure regarding how often the towels were supposed to be changed but staff showed us where to get fresh towels if required.
Séjour de 3 nuits en août 2023
Réponse de April le 25 sept. 2023
Thank you Lindsey for taking the time to leave us a review. We appreciate the feedback.

10/10 Excellent

Ana

Receptionist Sierra was very nice and accommodating. Will definitely stay there next time we visit our son at West Virginia weslyan college
Séjour de 1 nuit en septembre 2023
Réponse de Lisa le 18 sept. 2023
Thank you for taking the time to tell us about your stay. We appreciate your business and look forward to seeing you again!

2/10 Horrible

Lynn

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Reserved a 2 queen room and was not given desired room. Only given a 1 queen room because “it was all they had.” I RESERVED the room… so my choice should be reserved in my name. Not given to another. Bed is like cardboard Customer service lacks. Will not be staying w/best western brand again.
Séjour de 1 nuit en septembre 2023
Réponse de April le 23 oct. 2023
Thank you for taking the time to leave us a review. I apologize that we did not meet your expectations.

8/10 Bien

Nancy

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en août 2023
Réponse de April le 1 sept. 2023
Thank you Nancy for taking the time to leave us a review! We appreciate the feedback.

10/10 Excellent

Tara

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The convenient location and the rates
Séjour de 1 nuit en août 2023
Réponse de April le 28 août 2023
Thank you Tara for taking the time to leave us a review!

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en juillet 2023
Réponse de April le 2 août 2023
Thank you for your review.

10/10 Excellent

Bobbie

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room was very clean, linens were very soft, bed was comfortable and breakfast was good!
Séjour de 1 nuit en juillet 2023
Réponse de April le 2 août 2023
Thank you Bobbie for taking the time to leave us a review. We value your feedback.

6/10 Satisfaisant

Barbara

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This place was like a bar. They had my room right next to the lobby and the doors are not sound proof. There were people playing cards and laughing and yelling up till at least 3 AM. Even with ear plugs in, I got no sleep.
Séjour de 1 nuit en juillet 2023
Réponse de April le 2 août 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

4/10 Médiocre

David

Séjour de 1 nuit en juillet 2023
Réponse de April le 17 juil. 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Ieremia

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juin 2023
Réponse de April le 16 juil. 2023
Thank you for taking the time to leave us a review! We appreciate the feedback.

10/10 Excellent

Crystal

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room was clean. Felt safe. Staff was friendly.
Réponse de April le 26 juin 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Kelly

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was very friendly and helpful
Séjour de 1 nuit en juin 2023
Réponse de April le 21 juin 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Bien

Tara

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was very friendly. Streaming on TV was slow. Phone said we had a message the whole time we were there but no way to retrieve.
Séjour de 2 nuits en juin 2023
Réponse de April le 12 juin 2023
Thank you Tara for taking the time to leave us a review. We value your feedback.

10/10 Excellent

Margie

Séjour de 1 nuit en juin 2023
Réponse de April le 10 juil. 2023
Thank you Margie for taking the time to leave us a review!

6/10 Satisfaisant

Patricia J.

Voyage en famille
This hotel was tired. Room was very spare with an entire wall of mirrors and fake plants in halls and lobby that had years of dust on them. Beds were clean and tidy and so was the bathroom. Floors were vinyl instead of carpet which seemed a good idea. Breakfast was slim pickings and coffee in thermos dispensers which didn’t taste fresh at all. Front desk staff was pleasant.
Séjour de 1 nuit en juin 2023
Réponse de April le 22 juin 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Médiocre

William

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
I didnt request an ADA room at first but when i registered they said there wasnt one available or since i didnt request one at first, I couldn't get one then. I was 3 doors down and never saw it used. There was no room cleaning for the 3 days i was there. The television was horrible. But, breakfast was good, Staff was friendly, room clean, property was clean.
Séjour de 4 nuits en juin 2023
Réponse de April le 26 juin 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Disappointing Service
Facilities were adequate and as expected. We were there on Saturday night over Memorial Day weekend and arrived around 8pm or so. We had two rooms, one room was not available until 830pm or so and the other was not ready until 10pm. The single housekeeper was working as hard and as fast as she could (literally sweating), but for whatever reason the rooms were not ready even at the late hour. I'm not sure the situation that caused this, whether it was staffing call outs or no shows, but it did make for an unpleasant arrival and checkin. The front desk staff were clearly flustered, but made no efforts to offer anything other than we understand your frustration apologies. Hopefully this was a unique situation that gets addressed and corrected in the future.
Séjour de 1 nuit en mai 2023
Réponse de April le 2 juin 2023
On behalf of our entire team I would like to apologize for not meeting your expectations. I will address your concern with my staff. We were short staffed that day. Once again I apologize for not meeting your expectations and hope you will give us another chance in the future.

10/10 Excellent

nicole

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean place. Friendly staff
Séjour de 1 nuit en mai 2023
Réponse de April le 2 juin 2023
Hi Nicole, Thanks for taking the time to leave us a review. Hope to see you again in the future.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2023
Réponse de Lisa le 30 mai 2023
Thank you for taking the time to tell us about your stay! We appreciate your business and look forward to seeing you again!

2/10 Horrible

Kellie

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Horrible management
I am appalled by the lack of responsibility here. We checked in at 7:30pm only to be told that they didn’t have a clean room ready for us and were told to wait 15 minutes. 15 minutes was really an hour and a half which caused us to miss our dinner reservation. The concierge said she was cleaning our room and she was almost done…only to say that they were going to clean a room upstairs for us. After waiting 90 minutes for our room, they tried to get us to book a single room instead of the double I paid for. Was this room not cleaned an hour ago?? Then we were told our room was cleaned and they ended up giving us the room that was cleaned over an hour ago…so why did they make us wait the extra 30 minutes for some other room?? This was absolutely horrible and I will never stay here again. Not to mention, this was 7:30pm!!! No excuses! They had a line out the door with other checkins. They were not prepared at all and did not give any sort of complimentary beverage or discount for our long wait.
Séjour de 1 nuit en mai 2023
Réponse de Lisa le 30 mai 2023
I apologize for all of the inconveniences during your stay here, you are absolutely right that there is no excuse. If you would like to further discuss this topic you can reach me at the property directly

10/10 Excellent

Tara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Pet Friendly property
Great pet friendly property. Great staff. Clean lobby and good basic breakfast. Mattress will probably need to be switched out soon. Overall a great stay!
Séjour de 1 nuit en mai 2023
Réponse de Lisa le 17 mai 2023
Thank you for taking the time to tell us about your stay! We appreciate your kind words and look forward to seeing you again!

10/10 Excellent

Angela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2023
Réponse de Lisa le 17 mai 2023
Thank you for taking the time to rate your stay! We appreciate your business and look forward to seeing you again!

10/10 Excellent

ARTURO

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Management and employees are very friendly and kind. The room and sheets were very clean.
Séjour de 5 nuits en mai 2023
Réponse de April le 8 mai 2023
Thank you for taking the time to leave us a review! We are glad you enjoyed your stay with us.

10/10 Excellent

Denise, Saugerties

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent experience, I will definitely stay again.
Séjour de 1 nuit en avril 2023
Réponse de Lisa le 24 avr. 2023
Thank you for taking the time to tell us about your stay. We appreciate your kind words and look forward to seeing you again!

8/10 Bien

Janet

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My room was too close to the elevator so the dings were annoying. Best solution was the bathroom exhaust fan on a separate switch from the light, so that was great white noise!
Séjour de 1 nuit en avril 2023
Réponse de Lisa le 24 avr. 2023
Thank you for taking the time to tell us about your stay. I apologize for the noise, but that's a great recommendation for someone staying close to the elevator. We appreciate your business and look forward to seeing you again.

10/10 Excellent

Michelle

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I really enjoyed the friendly staff.
Séjour de 1 nuit en mars 2023
Réponse de Lisa le 10 avr. 2023
Thank you for taking the time to tell us about your stay! We appreciate your kind words and look forward to seeing you again!

10/10 Excellent

Matthew, Bloomfield

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay!
Séjour de 4 nuits en mars 2023
Réponse de Lisa le 13 mars 2023
Thank you for taking the time to tell us about your stay. We appreciate your business and look forward to seeing you again!

8/10 Bien

James

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quiet place at a decent price
This hotel was close to everything and nice and quiet
Séjour de 2 nuits en mars 2023
Réponse de Lisa le 13 mars 2023
Thank you for taking the time to tell us about your stay. We appreciate your business and look forward to seeing you again!