8/10 Bien
Steve R.
22 mars 2024
Les points forts : Propreté
Beautiful Home, Horrible Management
Pros: The house is incredibly clean, beautiful furniture and lovely space for a family. The pool is very nice and usually kept clean (we had to clean it ourselves several times when the pool attendant didn't show up).
Our housekeeper was very kind and went out of her way to clean up after our family of 8. She made a lovely breakfast everyday and kept us well supplied with clean bath and beach towels.
Lovely, covered patio, but would be better if it had ceiling fans as the temperature in Feb. was often 95 degrees.
Golf cart was great.
Cons: Our biggest problem was communicating with management. We have rented several large homes through VRBO and communication has never been an issue. The concierge service that is advertised is pretty non-existent. Initially, the email communication provided ample excursion opportunities. However, we could not get answers to questions about excursions, times available and how to sign up. We were also hoping to have the house stocked with food upon arrival and a rental car, that request also went unanswered. There are phone numbers listed to call for the management, but those were always unanswered and/or disconnected.
There is a lovely grill, but the propane was empty and requests for another propane tank also went unanswered.
Finally, a word of warning, the patio is extremely slippery when you get out of the pool and walk on the patio. We had four family members fall.
Took over a month to get our security deposit back.
Steve R.
Séjour de 7 nuits en février 2024