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Avis sur La Quinta Inn & Suites by Wyndham Lexington Park - Patuxent

2.5 out of 5
La Quinta Inn & Suites by Wyndham Lexington Park - Patuxent
22769 Three Notch Rd, California, MD

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 346 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 307 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 165 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 92 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 92 avis sur 1002." "

7,8/10

Propreté

8,4/10

Personnel et service

7,4/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

4/10 Médiocre

thierry

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
mauvais choix
hôtel en rénovation!!! mauvais choix
Séjour de 4 nuits en novembre 2022
Réponse de Front Desk le 7 déc. 2022
Thank you for taking the time to offer your feedback, we value what you have to stay. We are currently undergoing renovations on the exterior of our hotel. We apologize for any inconvenience this may have caused during your stay with us. We are undergoing renovation to better serve our guests. We understand that this may be frustrating but we truly hope that we can create a much better experience for you and all of our other guests with the updates to our location. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Agreable hôtel
Nous ne sommes restés qu'une nuit , l’hôtel est facile à trouver, à coté d'une grande zone commerciale. Réception très sympa , grande chambre , sdb très propre. Nous retournerons volontiers dans cet hôtel

10/10 Excellent

William

Good.
Séjour de 1 nuit en mai 2024

8/10 Bien

Ian

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel room was clean and had all of the amenities needed. The price of the hotel room was also very affordable.
Séjour de 2 nuits en mai 2024

8/10 Bien

Natalie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This was a very nice location and stay. But, this was a business trip for us. We did not have access to the internet for at least 15 hours. This was a show stopper for us. We missed deadlines because of this situation.😔
Séjour de 3 nuits en mai 2024

10/10 Excellent

Donita

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was perfect for visiting my son and his family.
Séjour de 4 nuits en mai 2024

2/10 Horrible

Danny

Séjour de 1 nuit en avril 2024

2/10 Horrible

Danny

Voyage d’affaires
Les points faibles : Personnel et service
We booked two rooms at this hotel for a business trip, confirming our reservation days in advance. Upon arrival at 5 pm, instead of a warm welcome, we were abruptly informed that our rooms were unavailable and were reassigned to a motel two blocks away. No satisfactory explanation was provided initially, and we were assured that the alternative accommodation was comparable in quality. This was far from the truth. The motel we were directed to was not only a downgrade but also a concerning environment, complete with disturbances in the parking lot. The motel's reception was unwelcoming, and the staff members were unprofessional and difficult to communicate with. The room conditions were deplorable: offensive odors, malfunctioning lights, stained curtains, and an unsafe and dingy atmosphere. After this unacceptable experience, we returned to the original hotel to speak with the manager, only to discover this was a known issue being inadequately managed by reallocating guests to substandard accommodations. We requested a full refund and left the hotel, deeply disappointed by the management's lack of accountability. I strongly advise against booking at this hotel, as handling such situations is completely unacceptable, unprofessional, and potentially unsafe.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Erica

Les points forts : Infrastructures et conditions de l’hébergement
Also also very clean
Séjour de 1 nuit en avril 2024

2/10 Horrible

Kailey

Les points faibles : Personnel et service
Séjour de 1 nuit en avril 2024

8/10 Bien

JAMES

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was friendly, breakfast was really good. The only issue was my room was located far from the office and I could not receive the Wifi signal. Wasn't a big issue for me, but it could be for others.
Séjour de 4 nuits en avril 2024

10/10 Excellent

Joni

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The rooms were fantastic! Clean, nicely remodeled. Staff was riendly & helpful. Breakfast was great!
Séjour de 2 nuits en avril 2024

10/10 Excellent

Matthew

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
great quiet place, good breakfast
Séjour de 4 nuits en avril 2024

10/10 Excellent

nader

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice spot for in and out
Séjour de 4 nuits en avril 2024

10/10 Excellent

Glenda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We always stay here for Honda Day event yearly and now with the renovations, it’s even better!!! Great breakfast too!!
Séjour de 3 nuits en avril 2024

10/10 Excellent

wilhelmina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room and lobby was overall beautiful. There is remodeling taking place. 5 stars until completion.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Nicolas

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was good
Séjour de 2 nuits en avril 2024

10/10 Excellent

Sharaze

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

8/10 Bien

Dereck

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Elijah

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Place is under construction and rooms were pretty dirty. Set a towel on the bathroom floor and when i picked it up the bottom was black.
Séjour de 5 nuits en février 2024

10/10 Excellent

Clayton

Les points forts : Équipements
Good place to stay!
Séjour de 3 nuits en mars 2024

6/10 Satisfaisant

Keisha D

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Staff was great. Unfortunately we woke up to ants on dresser in our food and the toilet seat was broken. I did inform staff and they offered to fix however we were leaving next day.
Séjour de 2 nuits en mars 2024

10/10 Excellent

Martha

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, comfortable & quiet. Good hot breakfast!
Séjour de 2 nuits en mars 2024

6/10 Satisfaisant

Michael

Séjour de 2 nuits en février 2024

6/10 Satisfaisant

Brad

Voyage en groupe
Les points faibles : Propreté
Séjour de 4 nuits en février 2024

4/10 Médiocre

Dora

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Bugs, dirty in bathroom
Séjour de 1 nuit en février 2024
Réponse de GM le 13 févr. 2024
Thank you for taking the time to offer your feedback, we value what you have to say. I am sorry that there were issues with your stay. I am very sorry that the room was not up to standards. I will bring the issue of cleanliness to housekeeping to ensure that it does not happen again. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Teresa

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Everything was well presented and thoughtfully designed
Séjour de 1 nuit en février 2024
Réponse de GM le 11 févr. 2024
Thank you for taking the time to offer your feedback, we value what you have to say. We are happy to hear that you enjoyed your stay! Thank you for choosing us, and we hope to see you again!

8/10 Bien

Marpu

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quiet, convenient location . Rooms were clean and updated. Staff were helpful, when needed.
Séjour de 1 nuit en février 2024
Réponse de GM le 11 févr. 2024
Thank you for taking the time to offer your feedback, we value what you have to say. We are happy to hear that you enjoyed your stay! Thank you for choosing us, and we hope to see you again!

4/10 Médiocre

Jason

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The lobby and elevator were in terrible condition (possible renovation underway?). Room smelled like old fish. Staff was courteous.
Séjour de 1 nuit en janvier 2024
Réponse de GM le 10 févr. 2024
Thank you for taking the time to offer your feedback, we value what you have to say. I am sorry that there were issues with your stay. I am very sorry that there were disruptions during your stay. I am sorry for any disturbances that occured in the lobby, they were finishing up a few last details. I am also very sorry about the issue with the room, housekeeping are aware of the issue and are working on ensuring it does not happen again. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Bien

Teresa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel at a good price
The manager was helpful, but we did have a little trouble at check-in and had to change rooms because the refrigerator and microwave were not working. But he was very helpful and we get moved. My only complaint in the room was a rather short, small toilet. I recommend staying here.
Séjour de 4 nuits en janvier 2024
Réponse de GM le 26 janv. 2024
Thank you for taking the time to offer your feedback, we value what you have to say. We are happy to hear that you enjoyed your stay! I am glad that the issue with check in was resolved. I will give the feedback to management about the rooms. Thank you for choosing us, and we hope to see you again!

8/10 Bien

Laura

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Weekend of January 13 and 14, 2024
The room was clean and comfortable. The only part that wasn't acceptable was the drunk woman in the hall in the middle of the night yelling and banging on a door, which caused a dog to bark. Needless to say, we will be hesitant to book there again.
Séjour de 1 nuit en janvier 2024
Réponse de GM le 20 janv. 2024
Thank you for taking the time to offer your feedback, we value what you have to say. I am sorry that there were issues with your stay. I am very sorry that there were disruptions during your stay. We want to ensure that things like this do not happen again, and we have since addressed the issue. The guest who was causing issues was asked to leave. We take matters like this very seriously and we are truly sorry. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Latonia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de GM le 20 janv. 2024
Thank you for taking the time to offer your feedback, we value what you have to say. We are happy to hear that you enjoyed your stay! Thank you for choosing us, and we hope to see you again!

2/10 Horrible

Patrice

Les points faibles : Propreté, personnel et service, confort de la chambre
Room was okay. Not the cleanest and wasn’t stocked well. Whoever is running the hotel has terrible customer service, just wants people to waste their money. Front desk staff is nice .
Séjour de 4 nuits en janvier 2024
Réponse de GM le 12 janv. 2024
Thank you for taking the time to offer your feedback, we value what you have to say. I am sorry that there were issues with your stay. Thank you for the valuable feedback on the issues with the rooms. I will work with the head housekeeper to ensure that this issue is resolved and does not happen again. I am sorry that you were met with poor customer service as well. This issue will be address as well. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Bien

Jose, Freeport

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The place is OK for an unplanned stay. The bed linen and bathroom were spotless. Liked the more than one secured access doors to the building. The front desk representatives were very friendly and professional. The dirty TV remote control, the noisy heater and the dingy elevator were some of the negatives that stucked to my mind.
Séjour de 1 nuit en janvier 2024
Réponse de GM le 12 janv. 2024
Thank you for taking the time to offer your feedback, we value what you have to say. I am sorry that there were issues with your stay. I will let both housekeeping and maintenance know about the issues in the room to ensure that it get addressed. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Rafal

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
our 4th visit and every time it gets better! first it was the breakfast then they worked (renovation) now breakfast again and renovation is nearly done & it shows! but above all else the people ARE GREAT Farhan WAS AWESOME! thank you we come often and have no need to stay anywhere else!
Séjour de 3 nuits en décembre 2023
Réponse de GM le 6 janv. 2024
Thank you for taking the time to offer your feedback, we value what you have to say. We are happy to hear that you enjoyed your stay! Thank you for choosing us, and we hope to see you again!

10/10 Excellent

Victor

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Business trip
It was a very clean room and very comfortable
Séjour de 7 nuits en décembre 2023
Réponse de GM le 6 janv. 2024
Thank you for taking the time to offer your feedback, we value what you have to say. We are happy to hear that you enjoyed your stay! Thank you for choosing us, and we hope to see you again!

8/10 Bien

JAMES

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very nice. The clean was really nice, the breakfast was very good. Only complaints were they are doing renovations on the site and the elevator was out of service.
Séjour de 3 nuits en novembre 2023
Réponse de GM le 14 nov. 2023
Thank you for taking the time to offer your feedback, we value what you have to say. We are happy to hear that you enjoyed your stay! I am sorry about any disturbances that the renovations may have caused. We are almost done and look forward to offering better services and products to our guest. I am also sorry about the elevator, we have been working close with the techs and will have it up and running soon.Thank you for choosing us, and we hope to see you again!

6/10 Satisfaisant

Bill

Les points forts : Personnel et service
The bathroom faucet was loose even though it was new. The exhaust vent in the ceiling in the bathroom was very, very dirty. Even though the facility was being remodeled, the elevator was out of order and the steps has loose stair tread that are loose where someone could trip and fall.
Séjour de 1 nuit en novembre 2023
Réponse de GM le 10 nov. 2023
Thank you for taking the time to offer your feedback, we value what you have to say. I am sorry that there were issues with your stay. I am sorry that the sink was loose, I will have maintenance fix the issue. Though the rooms are mostly done, we do plan on going back through and fix any of the issues that still persist, such as this. I am also sorry about the vent, I will speak with housekeeping to address the problem. And the back stairwells are due to be done soon. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Médiocre

Ken

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Avoid this hotel if you want quality and security!
We had high expectations for our stay; sadly these were dashed. Upon arrival, the front lobby was absent of any furnishing with exception of the desk for check-in. Huge refurbishing was ongoing but we had not been previously informed. We nearly missed finding the hotel because of a lack of signage. We had requested an accessible room but what we were given was not that. The fridge was nasty and had to be cleaned out. The closet had what the lady at the front desk said looked like dog poop. The tub was extremely slow draining and there were no hand-holds. Television was not connected to cable or anything else for that matter. I could go on. We stayed two nights, but we were given a 15% discount because of these issues for one night only. Overnight, the back doors to the hotel were NOT locked (we checked both) so anyone could have gotten into the hotel to initiate mischief or worse. We did not feel safe, and we could not enjoy our stay. We will most definitely never stay at that hotel again nor will we consider other La Quinta Inns in the future. This used to be a good brand, but over the past few years we have noticed the quality sliding. It is a shame.
Séjour de 2 nuits en octobre 2023
Réponse de GM le 3 nov. 2023
Thank you for taking the time to offer your feedback, we value what you have to say. I am sorry that there were issues with your stay. I am sorry that the lobby was not furnished yet, we are finishing up and will have furniture soon. I am sorry that there were several issues with your room. I have addressed the issue with the closets with housekeeping and made sure they are paying closer attention to them when cleaning. The discount offered was for both nights, I am sorry that was not conveyed properly. We are aware of the issue with the back door and are working on fixing it. We have someone at the front desk at all hours who is responsible for watching the cameras and ensuring that everything is in order throughout the night. I am sorry that the room you were assigned was not the correct type. I will look into the matter to see why this happened. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The new upgrade to the building is going to be great for the local people.
Séjour de 2 nuits en octobre 2023
Réponse de GM le 7 nov. 2023
Thank you for taking the time to offer your feedback, we value what you have to say. We are happy to hear that you enjoyed your stay! Thank you for choosing us, and we hope to see you again!

8/10 Bien

Fransual, California

Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The property was great for the breakfast provided, but the hotel was doing renovation and on the day of checkout the elevator was out of service.
Séjour de 23 nuits en octobre 2023
Réponse de GM le 7 nov. 2023
Thank you for taking the time to offer your feedback, we value what you have to say. We are happy to hear that you enjoyed your stay! I am sorry about the elevator not briing in service during checkout. The issue with the elevator was unexpected and we reached out the techs to address the problem. Thank you for choosing us, and we hope to see you again!

10/10 Excellent

Brett

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de GM le 30 oct. 2023
Thank you for taking the time to offer your feedback, we value what you have to say. We are happy to hear that you enjoyed your stay! Thank you for choosing us, and we hope to see you again!

4/10 Médiocre

CODY

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This property is undergoing a remodel and while there are some nice parts of the rooms, there are still a lot of issues. In my room there were several lights that didn't work, power chords jumbled up next to the bed, white stains on the curtain, and missing screws form the security latch on the door. Several safety issues to: exterior doors didn't latch, masking tape covering fire alarm, tape covering hallway smoke detectors
Séjour de 4 nuits en octobre 2023
Réponse de GM le 30 oct. 2023
Thank you for taking the time to offer your feedback, we value what you have to say. I am sorry that there were issues with your stay. Thank you for the valuable feedback on the issues with the rooms. I have updated both management and maintenance about the issues so that they can promptly be addressed. We are on the last parts of renovations and I am sorry that these things were overlooked. The plan is to inspect all rooms thoroughly before renovations are officially done to ensure that everything is taken care of. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Bien

Kim

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Undergoing remodeling in the fall of 2023. Remodeled rooms are clean and comfortable. Breakfast was acceptable. Room rate was reasonable. Question yet to resolve on pet surcharge.
Séjour de 1 nuit en octobre 2023
Réponse de GM le 7 nov. 2023
Thank you for taking the time to offer your feedback, we value what you have to say. We are happy to hear that you enjoyed your stay! Thank you for choosing us, and we hope to see you again!I will look intot the matter regarding the pet surcharge, sorry for any issues this may have caused.

8/10 Bien

Rhonda

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023
Réponse de GM le 24 oct. 2023
Thank you for taking the time to offer your feedback, we value what you have to say. We are happy to hear that you enjoyed your stay! Thank you for choosing us, and we hope to see you again!

2/10 Horrible

Judith

Voyage en famille
Les points forts : Propreté et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
disappointment
Looked for dog friendly hotel; when I checked in, there was a $25/day additional fee plus $250 deposit. I was NOT prepared for this. Hotel is under construction/renovation. No chair, phone, checkout info, sugar and spoons for coffee, "do not disturb" signs for door. The "free" breakfast was okay. Coffee urns in lobby used for breakfast time, so not available to those not going to breakfast.
Séjour de 3 nuits en octobre 2023
Réponse de GM le 23 oct. 2023
Thank you for taking the time to offer your feedback, we value what you have to say. I am sorry that there were issues with your stay. I am sorry if the renovations caused any disturbances during your stay. We are almost done and look forward to offering better products and services to our guests. I am also sorry that the pet deposit and fees were not mentioned to you before check in. I will look into the matter and see why that happen. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Bien

Carol

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Overnight stay
Renovations are under way but still enjoyable. The guy taking care of the breakfast did a wonderful job of keeping up with food and cleaning up.
Séjour de 1 nuit en octobre 2023
Réponse de GM le 23 oct. 2023
Thank you for taking the time to offer your feedback, we value what you have to say. I am sorry that there were issues with your stay. I am sorry if the renovations caused any disturbances during your stay. We are almost done and look forward to offering better products and services to our guests. I am happy to hear you were still able to enjoy your stay and that breakfast was wonderful. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Horrible

Voyageur vérifié

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Run down under massive renovations so we didn't stay. Front desk person excellent and understanding.
Séjour de 1 nuit en octobre 2023

4/10 Médiocre

Brad

Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The property is under construction, which affected parking, missing ceiling tiles on lobby and other places, our room looked recently refreshed but the work was sloppy, bathroom faucet handle came off in my hand and the toilet seat was falling off... and our smoke detector was on a shelf in the closet instead of installed in the room. We'll pick a different place during our next stay. At least the counter was nice and helpful recommending a place to eat.
Séjour de 1 nuit en octobre 2023
Réponse de GM le 23 oct. 2023
Thank you for taking the time to offer your feedback, we value what you have to say. I am sorry that there were issues with your stay. I am sorry if the renovations caused any disturbances during your stay. We are almost done and look forward to offering better products and services to our guests. I am sorry about the availability of parking due to the renovations. I am also sorry about the issues with the room you were assigned. I will be looking into the matter and to see why those things were not installed properly. This feedback is valuable to us because it helps us improve. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Sue

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023
Réponse de GM le 23 oct. 2023
Thank you for taking the time to offer your feedback, we value what you have to say. We are happy to hear that you enjoyed your stay! Thank you for choosing us, and we hope to see you again!