Coffeeshop

Bewertungen von Hyatt Centric Cambridge

4 out of 5
Hyatt Centric Cambridge
37 Eddington Avenue, Cambridge, England

Bewertungen

8.8

Hervorragend

139 von insgesamt 220 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
48 von insgesamt 220 Gästebewertungen haben eine Bewertung von 8 - Gut" "
18 von insgesamt 220 Gästebewertungen haben eine Bewertung von 6 - Okay" "
8 von insgesamt 220 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
7 von insgesamt 220 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9.4/10

Sauberkeit

8.6/10

Personal & Service

9.2/10

Ausstattung

9.4/10

Zustand der Unterkunft

8.8/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im August 2023
Antwort von Martin am 7. Aug. 2023
Dear valued customer,Thank you so much for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. We always appreciate feedback from our guests and your insghts are an invaluable tool for us.We are so pleased that you enjoyed your stay with us and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

8/10 – Gut

Flora

Aufenthalt von 3 Nächten im April 2023
Antwort von Martin am 14. Apr. 2023
Dear Flora,Thank you for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. We always appreciate feedback from our guests and your feedback is an invaluable tool for us.We are delighted that you enjoyed your stay with us and we truly hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 – Hervorragend

Flora

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Dezember 2022
Antwort von Martin am 9. Dez. 2022
Dear Flora,Thank you so much for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge.We always love to hear from our guests and we are truly grateful for your insights. We are delighted that you enjoyed your stay and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 – Hervorragend

Claus

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Die grossartigen Zimmer. Sehr schön ausgestattet. Sehr freundlicher Empfang.
Aufenthalt von 2 Nächten im November 2022
Antwort von Martin am 25. Nov. 2022
Dear Claus,Thank you so much for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. Feedback from our guests is so important to us and we really appreciate you taking the time to give us your feedback.We are delighted that you enjoyed your stay with us and we look forward to welcoming you back again soon.Kind Regards,Martin NewbouldGeneral Manager

8/10 – Gut

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Leider im Grünen Gürtel von Cambridge zusammen mit einem neuen Stadtteil gebaut, ansonsten kann man gerne wieder kommen. Viele junge Leute im Service, scheint eine beliebte Arbeitsadresse der Cambrideg Studenten/innen zu sein.
Aufenthalt von 2 Nächten im November 2021
Antwort von Martin am 15. Nov. 2021
Dear Guest, Thank you so much for taking the time to post such a wonderful review. We are so pleased that you enjoyed your stay with us and we really hope to see you again soon. Thanks again, Martin Newbould General Manager

8/10 – Gut

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Das Hotel ist eines Teil eines komplett neuen Stadtteils auf dem Green Belt von Cambridge (also zunächst einmal negativ zu bewerten). Ich hatte meine Termine um die Ecke, und daher nicht wie sonst im Zentrum gebucht. Das Hotel ist offensichtlich nach neuesten Öko-Kriterien gebaut, hat aber noch einige Kinderkrankheiten (man kann zB die Lüftung nachts nicht abschalten), meine 3 ÜN waren aber gut.
Aufenthalt von 1 Nacht im November 2021
Antwort von Martin am 15. Nov. 2021
Dear Guest, Thank you so much for taking the time to post such a wonderful review. We are so pleased that you enjoyed your stay with us and we really hope to see you again soon. Thanks again, Martin Newbould General Manager

6/10 – Okay

Giuseppe

Geschäftlich gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Komfort des Zimmers
Zu kalt!
Man merkte, dass das Hotel erst seit kurzem eröffnet hat, noch ein paar Kinderkrankheiten, Check-In/out verlief nicht reibungslos, das Personal war zwar bemüht und freundlich, aber noch unsicher, aber v.a. war die Isolation des Zimmers sehr schlecht: ich habe obwohl ich die Klimaanlage abgestellt hatte und trotz 3 Decken, in der Nacht so richtig gefroren... sehr unangenehm!
Aufenthalt von 2 Nächten im November 2021
Antwort von Martin am 15. Nov. 2021
Dear Giuseppe, Thank you so much for taking the time to provide us with some insightful feedback following your recent stay at the Hyatt Centric Cambridge. We were disappointed to hear that you experienced challenges with your heating during your stay. We did experience some issues with the heating system over the period that you stayed but I am pleased to inform you that these issues have now been rectified. Thank you again for your insightful review and we hope to see you again soon. Kind Regards, Martin Newbould General Manager

8/10 – Gut

Renny

Geschäftlich gereist
Gut: Zustand der Unterkunft
Rooms not checked properly, two bottles of water were empty
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Martin am 21. Mai 2024
Dear Renny,Thank you so much for taking the time to post a reveiw following your recent stay with us at the Hyatt Centric Cambridge. Feedback from our guests is incredibly important to us.We are delighted that you enjoyed your stay with us but we are disappointed to read of the issue you have encountered with the Housekeeping team, we have flagged this with the relevant members of the team to ensure that this is not repeated.Thank you again for your review and we look forward to welcoming you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 – Hervorragend

Lee

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Second stay. Rooms are clean and modern. Good nights sleep.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Patrycja am 5. Mai 2024
Dear Lee,Thank you for sharing your experience with us. We're delighted to see that your stay was pleasant.I hope we will have the opportunity to welcome you back to our hotel in the future.Warm regards,Patrycja

10/10 – Hervorragend

Louiza

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This hotel and all the staff are incredible. The staff are one big family helping and supporting each other to make our stay so enjoyable and so pleasing.
Aufenthalt von 1 Nacht im April 2024
Antwort von Martin am 29. Apr. 2024
Dear Louiza,Thank you for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge, feedback from our guests is incredibly important to us and we truly appreciate you taking the time to post a review.We are pleased that you enjoyed your stay with us and thank you for your wonderful observation in relation to the team and how they interact with each other.Thank you again for your review and we look forward to seeing you again.Kind Regards,Martin NewbouldGeneral Manager

10/10 – Hervorragend

Louiza

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything all in one place
Aufenthalt von 2 Nächten im April 2024
Antwort von Patrycja am 27. Apr. 2024
Dear Louiza,Thank you for choosing our hotel for your recent stay in Cambridge and for sharing your feedback with us; it's highly appreciated.I'm delighted to see that you enjoyed your stay here.I hope we will have the pleasure of welcoming you back many times in the future.Best wishes,Patrycja

10/10 – Hervorragend

Anthony

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice modern hotel. Easy to get to.
Aufenthalt von 1 Nacht im März 2024
Antwort von Martin am 8. Apr. 2024
Dear Antony,Thank you so much for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. Feedback from our valued guests is incredibly important to us and insights such as yours are invaluable to us.We are delighted that you enjoyed your stay with us and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 – Hervorragend

SHARAD

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly reception team... Newly built...nice and clean...good decor....nice rooms
Aufenthalt von 1 Nacht im März 2024
Antwort von Martin am 26. März 2024
Dear Sharad,Thank you so much for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. Feedback from our guests is incredibly important to us and we truly appreciate your observations.We are delighted that you enjoyed your stay with us and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 – Hervorragend

Peter

Gut: Sauberkeit
Aufenthalt von 1 Nacht im März 2024
Antwort von Martin am 26. März 2024
Dear Peter,Thank you so much for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. Feedback from our guests is incredibly important to us and we truly appreciate your observations.We are delighted that you enjoyed your stay with us and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 – Hervorragend

Kohgulakuhan

Gut: Ausstattung und Zustand der Unterkunft
Great place to stay
Aufenthalt von 1 Nacht im März 2024
Antwort von Martin am 25. März 2024
Hi Kohgulakuhan,Thank you so much for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. Feedback from our guests is incredibly important to us and we truly appreciate your feedback.We are delighted that you enjoyed your stay with us and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 – Hervorragend

Louiza

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff amazing and facilities fantastic
Aufenthalt von 2 Nächten im März 2024

10/10 – Hervorragend

Louiza

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place with great food and excellent staff. Rooms v comfortable and clean.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Martin am 25. Feb. 2024
Dear Louisa,Thank you for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. We always love to hear from our guests and feedback like yours is wonderful to read.We are so pleased that you enjoyed your stay with us and we truly hope to have the chance to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

2/10 – Ungenügend

MATTHEW

Geschäftlich gereist
NO VAT Receipt for business customers?!
NO VAT Receipt for business customers?!
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Rhys Davies am 22. Feb. 2024
Dear Matthew,Thank you very much for taking the time to leave us a review regarding your recent stay here at Hyatt Centric Cambridge. We welcome all manners of feedback to allow us to ensure every guest is looked after. I can assure you we do offer VAT invoices upon check out, please reach out to myself on rhys.davies@hyatt.com with your reservation details and I shall endeavor to send your VAT invoice to you.Please note, if you paid Expedia, the VAT invoice would come from them directly and not us.I hope this clears up any confusion.Rhys DaviesAssistant General Manager

10/10 – Hervorragend

Dan

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Rhys Davies am 22. Feb. 2024
Dear Dan,Thank you very much for taking the time to leave us a review regarding your recent stay here at Hyatt Centric Cambridge. We welcome all manners of feedback to allow us to ensure every guest is looked after. I am very glad to see that you were happy with both the property and the team. We hope we can welcome you back soon.Rhys DaviesAssistant General Manager

8/10 – Gut

Thorkild

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Martin am 14. Feb. 2024
Dear Thorkild,Thank you so much for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge.We always appreciate feedback from our guests and we are delighted that you enjoyed your stay with us.Thank you again for your kind words and we look forward to welcoming you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 – Hervorragend

Jonathan

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
My Go-To
My go to Hotel when I’m in Cambridge. Always good, like the convenience of the place.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Martin am 14. Feb. 2024
Dear Jonathan,Thank you so much for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge.We always appreciate feedback from our guests and we are delighted that you enjoyed your stay with us and we are your go to hotel in Cambridge.Thank you again for your kind words and we look forward to welcoming you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 – Hervorragend

Edward

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Martin am 12. Feb. 2024
Dear Edward,Thank you for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge.We are delighted that you enjoyed your stay and we truly hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 – Hervorragend

Jayne

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice rooms; bars are OK. Evening food a bit limited. Took a bit of finding by car. Quite a ride to the station
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Martin am 8. Feb. 2024
Dear Jayne,Thank you for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. We are always grateful to our valued guests for any feedback they share with us and comments like yours are an invaluable tool for us.We are delighted that you enjoyed your stay with us and we hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 – Hervorragend

Darren

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very comfortable room, spacious and stylish.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Martin am 8. Feb. 2024
Dear Darren,Thank you for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. We are always grateful to our valued guests for any feedback they share with us and comments like yours are an invaluable tool for us.We are delighted that you enjoyed your stay with us and we hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 – Hervorragend

GOBIND

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very trendy. Lovely clean hotel.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Martin am 6. Feb. 2024
Hi GOBIND,Thank you for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge.We always appreciate feedback from our guests and your insights are an essential tool for us.We are so pleased that you enjoyed your stay with us and we truly hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Would definitely stay again.
Great stay! Welcoming staff, clean, fresh room with great amenities.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Martin am 26. Jan. 2024
Dear Valued Guest,Thank you so much for taking the time to post a review following you recent stay with us at the Hyatt Centric Cambridge. Feedback from our guests is incredibly important to us and we truly appreciate you taking the time to post a review.We are delighted that you enjoyed your stay and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 – Hervorragend

Tomislav

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Martin am 29. Jan. 2024
Dear Tomislav,Thank you so much for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. Feedback from our valued guests is incredibly important to us and we truly appreciate your insights.We are delighted that you enjoyed your stay with us and we do hope to have the opportunity to welcome you back again in the near future.Kind Regards,Martin NewbouldGeneral Manager

10/10 – Hervorragend

Zoe

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Martin am 11. Feb. 2024
Dear Zoe,Thank you for taking the time to post a review following you recent stay with us at the Hyatt Centric Cambridge.We are delighted that you enjoyed your stay with us and we hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 – Hervorragend

Dipen

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hotel review
Great place, friendly staff and really nice atmosphere and area.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Martin am 26. Jan. 2024
Dear Dipen,Thank you so much for taking the time to post a review following you recent stay with us at the Hyatt Centric Cambridge. Feedback from our guests is incredibly important to us and we truly appreciate you taking the time to post a review.We are delighted that you enjoyed your stay and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

6/10 – Okay

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Komfort des Zimmers
Not great
The rooms are freezing. There are climate control panels that seem to do absolutely nothing no matter what you set them to. The shower door wouldn't shut fully causing water to flood the bathroom. The card slot for lights came away from the wall and was intermittently working. Far overpriced for what it is.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Martin am 11. Jan. 2024
Dear Valued Guest,Thank you for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. Feedback from our valued guests is incredibly important to us and we truly appreciate your feedback.We are sorry to hear that you did not enjoy your stay with us and we would like to assure you that the issues that you have been raised have been highlighted to our onsite Maintenance team to ensure that these items are addressed. We are sorry to hear about the challenge that you encountered with the heating system and we would like to assure you that this is in the process of being addressed.Thank you again for your review and for sharing your thoughts with us.Kind Regards,Martin NewbouldGeneral Manager

10/10 – Hervorragend

Fabian

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Martin am 1. Jan. 2024
Dear Fabian,Thank you so much for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. Feedback from our guests is incredibly important and we truly value your insights.We are delighted that you enjoyed your stay with us and we hope to see you again soon.KInd Regards,Martin NewbouldGeneral Manager

10/10 – Hervorragend

Paul

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Martin am 20. Dez. 2023
Dear Paul,Thank you for taking the time to post a review following your recent stay with us. We always appreciate feedback from our guests and your insights are truly appreciated.Thank you again for your review and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 – Hervorragend

Sophia

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Martin am 20. Dez. 2023
Dear Sophia,Thank you for taking the time to post a review following your recent stay with us. We always appreciate feedback from our guests and your insights are truly appreciated.Thank you again for your review and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 – Hervorragend

Scott

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Martin am 20. Dez. 2023
Dear Scott,Thank you for taking the time to post a review following your recent stay with us. We always appreciate feedback from our guests and your insights are truly appreciated.Thank you again for your review and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 – Hervorragend

Jenna

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent
Excellent stay. Room was very large and felt like everything was brand-new. Bed extremely comfortable. Staff friendly and helpful. Food excellent (from both the restaurant and the coffee shop). Outstanding value, will definitely be back
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Martin am 20. Dez. 2023
Dear Jenna,Thank you for taking the time to post a review following your recent stay with us. We always appreciate feedback from our guests and your insights are truly appreciated.Thank you again for your review and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 – Hervorragend

William

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Martin am 2. Jan. 2024
Dear William,Thank you for taking the time to post a review following your recent stay at the Hyatt Centric Cambridge. We are always delighted to hear from our valued guests and insights such as yours are an invaluable tool.We are delighted that you enjoyed your stay with us and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

8/10 – Gut

Peter

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Eye
Sleep eat Rave Repeat
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Martin am 20. Dez. 2023
Dear Peter,Thank you for taking the time to post a review following your recent stay with us. We always appreciate feedback from our guests and your insights are truly appreciated.Thank you again for your review and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

6/10 – Okay

Simon

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great hotel with one flaw
The hotel is great, lovely decor however it has one flaw. If you're driving then it’s really hard to book the carpark as it’s always full. You then have to park a 15 minute walk away at a nearby park and ride car park. Hyatt, please make it easier to book the carpark as your staff couldn’t tell me if there were available spaces when I booked the hotel. This caused real problems as we had lots of kit to carry in.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Martin am 20. Dez. 2023
Dear Simon,Thank you for taking the time to post a review following your recent stay with us. We always appreciate feedback from our guests and your insights are truly appreciated.We do appreciate you highlighting the challenge of the car park. We do advise on all websites to book a space in advance. During busy periods the property the car park is extremely busy and weonly have 70 spaces to cover both properties onsite but there is additional parking available at the Madingley Road Park and Ride located 5 minutes from the property.Thank you again for your review and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

2/10 – Ungenügend

Verifizierter Reisender

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Damp room and bad service
The room had damp - this was the last room in the hotel so had to move to a sister hotel - and even though I was a guest and the restaurant was only 20% full - I had to wait for a large group to sit down before I could get a table. Staff were unhelpful. Not the experience you would expect for a Hyatt hotel
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Martin am 20. Dez. 2023
Dear valued guest,Thank you for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. We always appreciate feedback from our guests and your insights are truly appreciated.We are sorry to hear of your experience. Sadly, the last of our rooms was damaged by flooding and as a result you were relocated to the property that is within the same building. This is not a usual occurance but as the property was fully booked we had no option but to move you. We do apologise for any inconvenience this may have caused you. In relation to the restaurant, we have partnered with a renowned local opertaor to bring the space to life and we have shared your feedback with the team.Thank you again for your review and for taking the time to share your experience.KInd Regards,Martin NewbouldGeneral Manager

8/10 – Gut

Susan

Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Martin am 1. Jan. 2024
Dear Susan,Thank you so much for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. Feedback from our guests is incredibly important and we truly value your insights.We are delighted that you enjoyed your stay with us and we hope to see you again soon.KInd Regards,Martin NewbouldGeneral Manager

10/10 – Hervorragend

Donal

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great hotel with comfortable and spacious rooms. Staff were all very friendly and helpful. It's a little far out of town with only onsite restaurants and a nearby Beefeater for choice, so recommend booking if you don't want to go in to central Cambridge.
Aufenthalt von 2 Nächten im November 2023
Antwort von Martin am 10. Dez. 2023
Dear Donal,Thank you for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. We always love to hear from our guests and feedback likie yours is incredibly important to us.We are delighted that you enjoyed your stay and we do hope to have the opportunity to welcome you back again soon.Kind Regards,MartIn NewbouldGeneral Manager

10/10 – Hervorragend

Roelof

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Martin am 20. Dez. 2023
Dear Roelof,Thank you for taking the time to post a review following your recent stay with us. We always appreciate feedback from our guests and your insights are truly appreciated.Thank you again for your review and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

8/10 – Gut

Ademola

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Martin am 10. Dez. 2023
Dear Ademola,Thank you for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. We always love to hear from our guests and feedback likie yours is incredibly important to us.We are delighted that you enjoyed your stay and we do hope to have the opportunity to welcome you back again soon.Kind Regards,MartIn NewbouldGeneral Manager

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Martin am 10. Dez. 2023
Dear Valued Guest,Thank you for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. We always love to hear from our guests and feedback likie yours is incredibly important to us.We are delighted that you enjoyed your stay and we do hope to have the opportunity to welcome you back again soon.Kind Regards,MartIn NewbouldGeneral Manager

6/10 – Okay

John

Geschäftlich gereist
Gut: Sauberkeit und Zustand der Unterkunft
A few issues
The hotel takes some finding as it isn't well sign posted at all. There is no illuminated signage outside the hotel entrance So it's difficult to spot especially after dark. I couldn't find anywhere to park, so pulled up outside the front door and jumped out to ask receptionist where the car park was. I was advised they did have a car park but i should have pre booked as it was full! But there was a park and ride he could give me directions for!!! Not what you want to hear after a long day. The hotel itself was fine. The restaurant looked ok but the menu was fine dining and very expensive. Certainly not within the average companies food allowance that's for sure. Ended up eating next door at Dutch which was nice.
Aufenthalt von 1 Nacht im November 2023
Antwort von Martin am 5. Dez. 2023
Dear John,Thank you for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. Feedback from our guests is incredibly important to us and we truly appreciate your feedback.We are sorry to hear that you encountered a few issues during your stay with us. The lighting above the door is something that we are working on as we were not permitted to install this due to light pollution but as we have had significant feedback on this we are working with the development team to get this reviewed. Sadly, we do have limited parking and due to high demand we do advise that prebooking a space is advisable which is why we do direct people to the alternative car park if there are no spaces left onsite. We do apologise for the inconvenience but sadly we are limited in the number of spaces that we can provide. We have shared your feedback with the restaurant team in relation to the menu pricing but they have done considerable work on ensuring that the pricing of the menu is competitive compared to other restaurants in the city.Thank you again for your review and for taking the time to share your feedback.Kind Regards,Martin NewbouldGeneral Manager

8/10 – Gut

chris

Gut: Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
Nice hotel
Aufenthalt von 1 Nacht im November 2023
Antwort von Martin am 29. Nov. 2023
Dear Chris,Thank you so much for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. We always appreciate feedback from our guests and your insights are an invaluable tool for us.We are so pleased that you enjoyed your stay and we look forward to welcoming you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 – Hervorragend

Jonathan

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
They listened! This is my go to hotel when I visit Cambridge. A large part of that is because they have EV charging in the parking garage. Usually it was 40p/kW. The time before it had gone up to 70p/kW. I complained to the hotel not expecting anything to happen because the chargers aren't run by them. But on this visit the price had changed to 55p/kW. Ok it isn't back to 40p/kW, but it is a more reasonable price. Hotel itself is still great
Aufenthalt von 1 Nacht im November 2023
Antwort von Martin am 28. Nov. 2023
Dear Jonathan,Thank you so much for posting a review following your recent visit to the Hyatt Centric Cambridge. We are always grateful to our valued guest for their feedback and it is great that you have highlighted that we listened to you.We did have a conversation with the company that provides the EV chargers and we discussed with them pricing options. We are pleased that we were able to reduce the price down to a more reasonable rate.Thank you for taking the time to share your thoughts and we look forward to seeing you again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 – Hervorragend

Hannah

Aufenthalt von 1 Nacht im November 2023
Antwort von Martin am 20. Dez. 2023
Dear Hannah,Thank you for taking the time to post a review following your recent stay with us. We always appreciate feedback from our guests and your insights are truly appreciated.Thank you again for your review and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 – Hervorragend

Olivia

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We were only here for a night but it was a lovely stay. Room was clean and we were able to get free bikes or a free bus pass into the city. The area was also nice and quiet.
Aufenthalt von 1 Nacht im November 2023
Antwort von Martin am 17. Nov. 2023
Dear Olivia,Thank you so much for taking the time to post a review following your recent stay with us at the Hyatt centric Cambridge. Feedback from our valued guests is incredibly important to us and we truly appreciate your insights.We are delighted that you enjoyed your stay with us and that you found the room to be clean and the area to be peaceful.Thank you again for your review and we look forward to welcoming you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 – Hervorragend

Wang

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Martin am 28. Nov. 2023
Dear Wang,Thank you for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. We are always incredibly grateful to our guests for their feedback and we are delighted that you enjoyed your stay with us.Thank you again and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager