Cheminée

Avis sur Best Western Plymouth Inn-White Mountains

2.5 out of 5
Best Western Plymouth Inn-White Mountains
1513 US Route 3, Campton, NH

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 336 avis sur 508." "
Note des voyageurs de 8 (Bien), d’après 118 avis sur 508." "
Note des voyageurs de 6 (Satisfaisant), d’après 29 avis sur 508." "
Note des voyageurs de 4 (Médiocre), d’après 17 avis sur 508." "
Note des voyageurs de 2 (Horrible), d’après 8 avis sur 508." "

9,2/10

Propreté

9,4/10

Personnel et service

9,0/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

4/10 Médiocre

Jean-francois

Séjour de 2 nuits en avril 2024
Réponse de Guest Relations Specialist le 20 mai 2024
Hi Jean-francois,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

8/10 Bien

jean

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Très propre et tranquille
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 18 avr. 2024
Hi Jean,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Philip

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Its quiet we can’t tell we are close to the hiway
Séjour de 2 nuits en novembre 2023
Réponse de Guest Relations Management le 4 nov. 2023
Hi Philip, It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 Excellent

Josee

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
merci 🙏 n va retourner certain. super super propre et beau
Séjour de 1 nuit en octobre 2023
Réponse de Guest Relations Management le 30 oct. 2023
Hi Jocelyn, It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 Excellent

Stéphane

Séjour de 1 nuit en septembre 2023
Réponse de Manager le 5 oct. 2023
Hello StÃphane,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

10/10 Excellent

David

Voyage en famille
Accueil & personnel très attentionné. Excellent endroit pour passer quelques jours en famille.
Séjour de 2 nuits en juillet 2023
Réponse de Guest Relations Management le 21 juil. 2023
Dear David, It's good to hear from you and we greatly appreciate that you've taken the time to share your stay at our hotel!We are pleased to hear that you appreciated the friendly service provided by our staff. We are delighted that you and your family had a great time!We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. Thank you for sharing this review and we look forward to seeing you again!

10/10 Excellent

Sylvain

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2023
Réponse de Guest Relation Management le 28 juin 2023
Hi Sylvain,Our team works hard to ensure that every aspect of your stay is exceptional, and we are delighted that we met your expectations. Your perfect rating is a testament to our commitment to providing top-notch service and a memorable experience for our guests. Thank you for choosing our hotel, and we look forward to welcoming you back in the future for another outstanding stay.

10/10 Excellent

Vincent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2023
Réponse de Guest Relation Management le 18 avr. 2023
Hi Vincent,Thank you for rating us perfectly! We are thrilled to hear that you enjoyed your stay with us and that our hotel exceeded your expectations. We look forward to having you again!

10/10 Excellent

Luc, Montreal

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Accueil sympathique. Facile à trouver et près des grands axes de circulation. Récent et propre. Excellent déjeuner.
Séjour de 1 nuit en octobre 2022
Réponse de Guest Relation Management le 17 oct. 2022
Hi Luc,Your 5-star rating and review are greatly appreciated. We're very much happy to know had a wonderful experience with us. We hope to have you again whenever you are in the area!

10/10 Excellent

EMMANUELLE

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Idéalement situé, hôtel propre et calme!
Séjour de 1 nuit en septembre 2022
Réponse de Manager le 2 sept. 2022
Hello EMMANUELLE,We appreciate the time you have taken to bring to our attention your feedback with regards to our hotel. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

8/10 Bien

Camille

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chambre propre et lit confortable. Odeur particulièrement désagréable en entrant dans la chambre! On s’habitue par la suite, mais ça surprend à toutes les fois qu’on sort et entre à nouveau!! Autrement, installation piscine à améliorer (salle très chaude, piscine gelée et brouillée)! Ma plus grande déception est l’utilisation d’ustensiles et assiette de plastique pour le déjeuner! Tout un gaspillage et une honte pour mon côté écolo!!!
Séjour de 1 nuit en juillet 2022
Réponse de Guest Relation Management le 29 juil. 2022
Hi Camille, We always desire for our valued guests' experience to be outstanding by continuous improvement of our services and amenities. We hope to have you here with us again to experience those changes and provide a far better stay for you.

10/10 Excellent

Karine

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bel hôtel. On a apprécié la propreté, le personnel et on était prêt de notre activité.
Séjour de 2 nuits en juillet 2022
Réponse de Manager le 27 juil. 2022
Hello Karine, On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. We hope to see you again to deliver you with a 5 star experience.

10/10 Excellent

ELYSE

Séjour de 1 nuit en juin 2022
Réponse de Manager le 25 sept. 2022
Hello ELYSE,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.

10/10 Excellent

richard

Séjour de 1 nuit en mai 2022
Réponse de David--Front Desk le 18 mai 2022
We are glad that you enjoyed your stay with us. Please come stay with us again the next time you are in the area

10/10 Excellent

jennifer c

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en mars 2022
Réponse de David--Front Desk le 10 mars 2022
Thank you for your recent stay. We are so glad that you enjoyed our accommodations. Look forward to seeing you again

6/10 Satisfaisant

Bonnie

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
I recently stayed at this hotel and had a mixed experience. Upon arrival, I was warmly greeted by a friendly older gentleman who went above and beyond to make me feel welcome. He efficiently checked me in and provided two keys, ensuring I had everything I needed. This set a positive tone for my stay. My room was standard, but well-stocked with towels, toiletries, and amenities that made my stay comfortable. I particularly appreciated the moisturizer provided near the sink. However, there were some issues with cleanliness. Unfortunately, the bathroom had not been thoroughly cleaned, with feces left on the toilet seat from previous guests. This was disappointing and made me question the hotel's attention to detail and sanitation. On a positive note, the breakfast selection was enjoyable, and I appreciated the 24-hour availability of coffee and tea. One area of concern was the hallway floors, which appear to be in disrepair and potentially hazardous. Despite some issues, the hotel's lovely location and friendly staff made my stay worthwhile. With some improvements in cleanliness and maintenance, this hotel could truly shine.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Alison

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The rooms were very clean and the beds were comfortable. There was plenty of free parking and it was easy to get to. I would stay here again.
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Management le 21 mai 2024
Hi Alison,Thank you so much for taking the time to share your wonderful feedback about your recent stay with us. We are thrilled to hear that you enjoyed your experience, from the cleanliness of the rooms to the comfort of the beds.Providing a clean, comfortable, and convenient stay is our top priority, so it's great to know we hit the mark on those important elements. The free and ample parking is certainly a nice perk as well.We really appreciate you choosing to stay with us, and we're delighted that you would be happy to return in the future. Positive reviews like yours are a testament to the hard work and dedication of our entire team.Thank you again for the kind words. We look forward to welcoming you back the next time your travels bring you to the area.

10/10 Excellent

Corinne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Between the front desk staff , housekeeping and the gentleman that runs the breakfast buffet had an amazing amazing trip. Anyone going here look up Sunset grille I promise you won’t be disappointed.
Séjour de 2 nuits en mai 2024
Réponse de Guest Relations Specialist le 21 mai 2024
Hi Corinne,We're thrilled to hear that you had an amazing trip at our hotel, thanks to the exceptional service provided by our front desk staff, and housekeeping team. Delivering memorable experiences is at the core of our hospitality, and it's delightful to know that our dedicated staff members contributed to making your stay enjoyable. We appreciate your recommendation and look forward to welcoming you back for another outstanding experience in the future.

10/10 Excellent

anthony

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Clean and nice.
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Specialist le 13 mai 2024
Hi Anthony,We're delighted to hear that you found our hotel clean and pleasant during your stay. Maintaining a high standard of cleanliness is a top priority for us, and we're glad to see it reflected in your experience. Our team works tirelessly to ensure that every guest enjoys a comfortable and enjoyable stay. Your positive feedback is greatly appreciated, and we hope to welcome you back for another excellent stay in the future.

10/10 Excellent

Kristine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We have stayed at this location several times. It is clean and affordable. That checks off the two main requirements for us!! We appreciate the free breakfast and close location to Plymouth State as well!
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Specialist le 13 mai 2024
Hi Kristine,We're thrilled to hear that you've enjoyed your multiple stays with us and found our hotel to be both clean and affordable, meeting your primary criteria effortlessly. Our commitment to cleanliness and affordability remains unwavering, ensuring a consistent experience for our valued guests like you. Moreover, we're delighted that you appreciated our complimentary breakfast offering and our convenient proximity to Plymouth State University, adding value and convenience to your stay. We look forward to welcoming you back on your future visits to the area!

10/10 Excellent

Pamela

Voyage en famille
We had a nice time clean room and friendly people
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Management le 18 mai 2024
Hi Pamela,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

2/10 Horrible

Konny

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The pool is too cold, it is impossible to stay inside for a long time. The cleaning staff has a lot of control with the clients. The pool opens at 10:00 pm and the question is why we were in the pool, when we were in the living room. of games that we couldn't be there, terrible payment to relieve stress, not to give me more stress.
Séjour de 1 nuit en mai 2024
Réponse de Front Desk le 12 mai 2024
Thank you for your stay with us. Unfortunately our pool doors are on a timer and the door will not open until then. This is for the safety of our guests. We hope to see you again

10/10 Excellent

COURTNEY

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everyone was friendly and courteous. It’s a secluded spot, quiet and beautiful for nature lovers. Lovely breakfast each morning with multiple choices. Indoor pool was supposed to be heated but it wasn’t when I went. I guess it might have been due a low occupancy level at that time. Overall, it was centrally located so we could travel to many different places of activities in NH. I would absolutely recommend this hotel.
Réponse de Guest Relations Management le 10 mai 2024
Hi Courtney,Thank you for taking the time to share your wonderful feedback about your recent stay with us. We're thrilled to hear that you had an enjoyable experience at our hotel.We're glad that our staff provided friendly and courteous service during your stay. We strive to create a welcoming and hospitable environment for all our guests, and it's always rewarding to receive positive feedback about our team.We're delighted that you found our location to be secluded, quiet, and beautiful, making it an ideal choice for nature lovers. It's great to know that you appreciated the lovely breakfast options we offered each morning, providing you with multiple choices to start your day.We apologize for any inconvenience you experienced with the indoor pool not being heated during your visit. We will investigate this matter further to ensure that it is addressed promptly. Your feedback is valuable in helping us maintain the high standards we set for our amenities.We're pleased to hear that our central location allowed you to easily travel to various activities in New Hampshire. We aim to provide convenience and accessibility for our guests, and we're glad that it enhanced your overall experience.Thank you for recommending our hotel. We truly appreciate your kind words and the trust you've placed in us. It would be our pleasure to welcome you back on any future visits to the area.

10/10 Excellent

Joseph

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was the best Best Western we had ever stayed in. The breakfast was delicious and the employees were helpful and kind. We talked about going back later this year.
Séjour de 2 nuits en mai 2024
Réponse de Guest Relations Management le 10 mai 2024
Hi Joseph,Thank you for your kind words and for choosing our hotel for your recent stay. We're thrilled to hear that your experience exceeded your expectations and that you found it to be the best Best Western you've ever stayed in.We're delighted that you enjoyed our delicious breakfast offerings and that our employees provided helpful and kind service throughout your stay. Our team takes pride in creating memorable experiences for our guests, and it's rewarding to know that we succeeded in making your stay enjoyable.We would be absolutely delighted to welcome you back later this year. Please feel free to reach out to us directly when you're ready to make your reservation, and we'll be happy to assist you with any arrangements or special requests you may have.Once again, thank you for your kind words and for considering us for your future travels. We look forward to the opportunity to serve you again and provide another exceptional experience.

10/10 Excellent

Deborah

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
NA
Séjour de 2 nuits en mai 2024
Réponse de Guest Relations Specialist le 6 mai 2024
Hi Deborah,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Andreea, Montreal

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Second time at this location. We enjoy the large pool and the game of pool :) .
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Specialist le 29 avr. 2024
Hi Andreea,We're thrilled to welcome you back for a second visit and are delighted to hear that you enjoyed our expansive pool and the entertainment of a game of pool during your stay. Providing a variety of amenities for our guests' enjoyment is a top priority, and we're glad to see that reflected in your experience. Your continued patronage is greatly appreciated, and we look forward to exceeding your expectations on future visits. Thank you for choosing our hotel once again.

10/10 Excellent

Lori

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a great Hotel!!! It is very clean. The staff is great. The breakfast is very good!!!! The gentleman who maintains the breakfast room does an excellent job!!!! I would highly recommend this hotel!!
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Specialist le 29 avr. 2024
Hi Lori,We're thrilled to hear about your positive experience at our hotel! Maintaining cleanliness and providing excellent service are our top priorities, and we're glad to see that reflected in your review. Our dedicated staff members work hard to ensure every guest feels welcomed and well taken care of throughout their stay. We appreciate your recommendation and hope to welcome you back again soon for another enjoyable visit!

10/10 Excellent

luis

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rooms are really good Pool is nice and clean Breakfast was so good The personal are really great
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Specialist le 23 avr. 2024
Hi Luis,We're thrilled to hear you enjoyed your stay with us! Our team takes great pride in providing top-notch service and maintaining our facilities to the highest standards. We're glad you found the rooms comfortable, the pool refreshing, and the breakfast satisfying. Your kind words about our staff are truly appreciated, and we'll continue striving to exceed your expectations on your future visits.

10/10 Excellent

Kristen

Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 10 mai 2024
Hi Kristen,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Katarzyna

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is freshly renovated and everything looks great! It has a large indoor pool, a sauna, a gym, and a game room. Great value for the money.
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 20 avr. 2024
Hi Katarzyna,Thank you for taking the time to provide feedback on your recent stay at our hotel. We're delighted to hear that you enjoyed our freshly renovated facilities and found everything to be in great condition. We take pride in providing a comfortable and inviting atmosphere for our guests.It's wonderful to know that you made use of our amenities, including the large indoor pool, sauna, gym, and game room. We believe that these features enhance our guests' overall experience, and we're pleased that you found them enjoyable. We strive to provide a variety of options for our guests to relax and have fun during their stay.We're thrilled that you found our hotel to be a great value for your money. We understand the importance of providing quality services and amenities at a reasonable price, and we're glad that we met your expectations in this regard.Thank you for your positive feedback, and we hope to have the pleasure of welcoming you back for another great stay in the future.

10/10 Excellent

chelsea fay

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were so friendly and accomadomating.
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 20 avr. 2024
Hi Chelsea,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Todd

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Will definitely return
Séjour de 2 nuits en mars 2024
Réponse de Guest Relations Management le 18 avr. 2024
Hi Todd,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Candice

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff at the desk and in the breakfast area are wonderful, very responsive and helpful.
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations Management le 16 avr. 2024
Hi Candice,Thank you for sharing your feedback regarding your recent stay at our hotel. We are delighted to hear that you had a positive experience with our staff at the front desk and in the breakfast area.Our team takes great pride in providing exceptional service to our guests, and it's rewarding to know that their responsiveness and helpfulness made a positive impression on you. We will be sure to pass along your kind words to them as they will be thrilled to hear your appreciation.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Martha

Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 5 mai 2024
Hi Martha,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

8/10 Bien

Gustavo

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Manager le 15 avr. 2024
Hi Gustavo,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

8/10 Bien

EUGENIE

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great that it has a charging unit out front
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Specialist le 14 avr. 2024
Hi Eugenie,We're delighted to hear that you found our hotel's charging unit convenient during your stay. It's always our priority to provide amenities that enhance our guests' experience. The availability of charging units reflects our commitment to modern conveniences and ensuring that your needs are met during your visit. We appreciate your positive feedback and hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Kathryn, Bow

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Recently renovated and very clean. Hotel has a lot of great amenities like large indoor pool with sauna (open 10am-9pm) gym, arcade and comfortable lounge area. Also, has free breakfast (7am-10am) and free coffee, tea and hot chocolate until midnight. Staff was SO friendly. We will absolutely be back!
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 9 avr. 2024
Hi Kathryn,Thank you for sharing your wonderful feedback about your recent stay at our hotel. We are thrilled to hear that you had a fantastic experience and enjoyed our recently renovated property.We take great pride in maintaining a high standard of cleanliness, and we are delighted that our efforts were noticed. It is our goal to provide a comfortable and inviting environment for our guests, and we are pleased that you found our amenities to be great. From the large indoor pool with sauna, gym, and arcade, to the comfortable lounge area, we strive to offer a variety of options for relaxation and entertainment.We are glad that you enjoyed the complimentary breakfast and the availability of free coffee, tea, and hot chocolate until midnight. It is our aim to provide added value and convenience to our guests.Furthermore, we are delighted to hear that our staff was friendly and provided you with exceptional service. We truly believe that our team members play a vital role in ensuring a memorable stay, and we will make sure to share your kind words with them.Thank you for choosing our hotel, and we cannot wait to welcome you back on your next visit. Should you have any special requests or if there is anything else we can assist you with, please feel free to reach out to our customer service team.

10/10 Excellent

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Specialist le 9 avr. 2024
Hi Susan, Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Aksiniya

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a great time. I wish the pool was warmer, but we loved the place.
Séjour de 2 nuits en mars 2024
Réponse de Guest Relations Management le 5 avr. 2024
Hi Aksiniya,Thank you for your positive feedback regarding your recent stay at our establishment. We are delighted to hear that you had a great time overall.We apologize for any inconvenience caused by the temperature of the pool not meeting your expectations. We understand the importance of a comfortable swimming experience, and we appreciate your feedback. We will take your comments into consideration as we continually strive to enhance our amenities and services.We are thrilled to hear that you loved our place and had an enjoyable stay. It is always our goal to provide a pleasant and memorable experience for our guests, and we are glad that we met your expectations.Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.

10/10 Excellent

Guinevere, Oak Bluffs

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staf!f! Great breakfast!
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Specialist le 26 mars 2024
Hi Guinevere,We're delighted to hear that you had a positive experience with our staff and enjoyed our breakfast offerings during your stay. Our team works tirelessly to ensure that every guest feels welcomed and attended to with exceptional service. Additionally, we take great pride in curating a breakfast menu that caters to various preferences and dietary needs, aiming to start our guests' days on a high note. Your feedback is truly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future.

4/10 Médiocre

Thomas

The stay did not happen. Weather would not permit safe driving.
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Specialist le 26 mars 2024
Hi Thomas,We deeply regret to hear about the weather-related challenges you faced, resulting in the cancellation of your stay. Unfortunately, weather conditions are beyond our control, and safety is always our utmost priority for our guests. Should your plans bring you back to our area in the future, we'd be delighted to welcome you and provide you with a memorable experience, weather permitting.

10/10 Excellent

Joe

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff and great location
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Specialist le 17 mars 2024
Hi Joe,We're delighted to hear you had a positive experience with our staff and enjoyed our prime location. Our team strives to provide exceptional service, ensuring every guest feels welcomed and valued throughout their stay. Moreover, our convenient location offers easy access to nearby attractions and amenities, enhancing the overall enjoyment of your visit. We appreciate your feedback and hope to welcome you back for another excellent stay in the future.

10/10 Excellent

John

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Well run, friendly staff, nice comfortable rooms
Séjour de 4 nuits en février 2024
Réponse de Guest Relations Management le 7 mars 2024
Hi John,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Antonio

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
easy to get to
Séjour de 1 nuit en février 2024
Réponse de Guest Relations Management le 3 mars 2024
Hi Antonio,Thank you for sharing your feedback about the accessibility of our hotel. We are glad to hear that you found it easy to get to.Providing a convenient and accessible location is important to us, and we're pleased that it met your needs. We strive to ensure that our hotel is easily reachable and well-connected to major transportation routes.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Matt

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing staff! Super clean!!
Séjour de 2 nuits en février 2024
Réponse de Guest Relations Management le 3 mars 2024
Hi Matt,Thank you for your feedback regarding your recent stay at our hotel. We are thrilled to hear that you had a positive experience and that our staff and cleanliness exceeded your expectations.We take great pride in providing exceptional service to our guests, and we're pleased to hear that our staff made a positive impression on you. Our team works diligently to ensure that our guests feel welcome and have a comfortable stay.Maintaining a high standard of cleanliness is a top priority for us, and we're delighted that you found our hotel to be super clean. We understand that cleanliness plays a crucial role in providing a pleasant and enjoyable experience for our guests, and we appreciate your recognition of our efforts.Thank you for choosing our hotel and for sharing your positive experience. We value your feedback and look forward to welcoming you back in the future.

8/10 Bien

Deborah, Voluntown

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was clean. Complimentary Hot breakfast was good.
Séjour de 1 nuit en février 2024
Réponse de Guest Relations Management le 1 mars 2024
Hi Deborah,breakfast selection met your expectations.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future and provide you with another enjoyable experience.

8/10 Bien

Danielle

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent morning continental breakfast! Best we’ve ever had!
Séjour de 1 nuit en février 2024
Réponse de Guest Relations Management le 28 févr. 2024
Hi Danielle,Thank you for sharing your feedback about your recent stay at our hotel. We're thrilled to hear that you enjoyed our morning continental breakfast and consider it the best you've ever had. Providing a satisfying dining experience is important to us, and we're delighted that our breakfast exceeded your expectations.We take pride in offering a variety of delicious options to start your day off right, and we're glad that our breakfast selection left a positive impression on you. Your kind words are truly appreciated, and we will pass them along to our team.Thank you for choosing our hotel for your stay, and we hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Liv

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property was clean and had great amenities. The staff was very friendly and helpful. The other guests could sometimes be heard running through the halls (there was some kids sport tournament nearby I guess) but it wasn’t too disruptive, they seemed to stick to the quiet hours overall.
Séjour de 1 nuit en février 2024
Réponse de Guest Relations Specialist le 25 févr. 2024
Hi Liv,We're delighted to hear that you enjoyed the cleanliness and amenities offered during your stay. Our team takes great pride in providing a welcoming environment and assisting guests to ensure a comfortable experience. While we apologize for any noise disturbances caused by external factors, we appreciate your understanding and patience. Rest assured, we continually strive to maintain a peaceful atmosphere for all our guests.

8/10 Bien

Carolyn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It has breakfast, fitness room, pool, game room, open space, nice rooms, GREAT staff, and easy access to everything. I would avoid it during busy times just because I like less of a crowd but everyone was super nice and accommodating.
Séjour de 2 nuits en février 2024
Réponse de Guest Relations Specialist le 25 févr. 2024
Hi Carolyn,We appreciate your positive feedback and are delighted to hear that you enjoyed our hotel amenities, including breakfast, fitness room, pool, game room, and open spaces. Our team takes pride in delivering exceptional service, and we're glad to hear that you found them accommodating. We understand your preference for less crowded times and assure you that we strive to maintain a comfortable environment for all our guests. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.

10/10 Excellent

Brian

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed using the pool, the game room and the breakfast that was included.
Séjour de 2 nuits en février 2024
Réponse de Guest Relations Management le 24 févr. 2024
Hi Brian,Thank you for taking the time to provide feedback on your recent stay at our hotel. We're delighted to hear that you had a positive experience and enjoyed the amenities we offer, including the pool, game room, and breakfast.We're thrilled that you had a great time using our pool and game room. It's always our goal to provide our guests with enjoyable and entertaining facilities during their stay. We hope that these amenities added to the overall enjoyment of your visit.We're also glad to hear that you appreciated the breakfast included in your stay. We strive to provide a satisfying and delicious breakfast to start our guests' day off right. It's wonderful to know that you enjoyed this offering.Your feedback is greatly appreciated, as it helps us to understand what we're doing well and where we can continue to improve. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Thank you again for sharing your positive experience with us. We value your patronage and look forward to serving you again.